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Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center

Sandy, UT

4.2
1,123 Reviews
Call Service Center (801) 590-0465

1,123 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center

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July 18, 2024

Went in for a quick lube, granted, I knew it would be a wait, but I didn’t know it would be two hours wait. Checked the work on the lube. None of the lube zerts had not been touched. The service guy was More

by Scott.pavlakis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Reynolds
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

We apologize for any frustration that you experienced due to long wait times and poor communication. We understand that this is not the level of service that our customers deserve, and we would like to make it right. We are committed to improving our communication and reducing wait times in the future. Please reach out to us so that we can discuss your experience and find a solution. - Steve Massey, General Manager, (801) 553-5910

July 17, 2024

Took a week to run a diagnostic review. They only communicated vague information online or text. No phone calls. Price was exorbitant. No real customer service like they used to have. I ha More

by MAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
MJ
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Jul 19, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

I appreciate you taking the time to leave your feedback. It is unfortunate to hear that your experience with our dealership did not meet your expectations. We aim to provide exceptional service to all of our customers and it is clear that we fell short in your case. I would appreciate the opportunity to learn more about your experience and make things right. Please contact me at your earliest convenience so that we can work together to resolve any outstanding issues. I look forward to hearing from you! - Steve Massey, General Manager, (801) 553-5910

July 17, 2024

Went in for service when a transmission line to cooler was disconnected and sprayed fluid all over the place. The pulled the transmission pan, checked and replaced the transmission pan. Reconnected th More

by michael.jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
MJ
Report | Print
June 26, 2024

I am at my witts end. I brought my jeep in for an issue that I feel is quite major when driving a family around. That was last Thursday, almost a week in and I cannot get More

by mrskleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Rees
Report | Print
Jun 28, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Hello, thank you for reaching out. I'm sorry for any frustration you've experienced with your vehicle's service. The described lack of communication and unresolved issues are unacceptable. Please feel free to contact me directly if we haven't already spoken by the time that you find this response. I look forward to making this right for you and restoring your trust in our service. - Steve Massey, General Manager, (801) 553-5910

June 24, 2024

Terrible communication kept truck 4 days for a 10 minute fix. Didn’t get results until I got the service manager involved charged more for the part than their parts dept quoted me charged $315 labor to ins More

by Kscrump
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Chatwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Chacon
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

I am very sorry to hear about the poor communication and extended wait time you experienced with our service department. Your feedback is essential for us to improve our processes. If we haven’t yet had the chance to discuss this personally, please contact me directly so we can address your concerns and work to make things right. - Steve Massey, General Manager, (801) 553-5910

June 19, 2024

Brandon Ralston did a great job helping me get my can serviced. He was very informative about my cars needs. I would recommend him anytime. More

by Wicket-933
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Ralston
Report | Print
Jun 20, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Thank you for taking the time to leave us a 5-star review! We're happy to hear that our team was able to provide you with the assistance you needed and that you were satisfied with the service you received. We appreciate your business and hope to see you again soon!

June 18, 2024

The crew were experienced, very helpful to work with getting the work needed completed. I am well pleased. More

by Jamesgorski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Chacon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
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Jun 20, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

We appreciate your kind words and are overjoyed to hear about your experience at our dealership. Our team works tirelessly to provide a memorable and personalized process, and it's great to hear that we were able to do that for you. We hope to see you soon for all your future automotive needs.

June 15, 2024

Good vehicle selection. Poor service group. I had an appointment but it took them until the next day to start on and fix my car More

by Simper47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Rees
Report | Print
Jun 19, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

I appreciate you taking the time to leave your feedback. We are sorry to hear that you had to wait longer than anticipated and that our communication fell short of your expectations. We value your feedback and would like to learn more about your experience. We are committed to providing exceptional service to all of our customers, and we would like to make things right. Please do not hesitate to reach out so that we can discuss your concerns and work to improve our processes. I look forward to hearing from you! - Steve Massey, General Manager, (801) 553-5910

June 15, 2024

Best service I have received! They had me in and out fast! They took great care of me and were fast to great me! More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Jun 19, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

We are so grateful for your positive feedback. Our team works hard to make sure each customer is satisfied, and it's great to hear that we were able to exceed your expectations. We look forward to the opportunity to serve you again soon.

June 15, 2024

Brandon was amazing at answering my questions and calling me as soon as my car was done. More

by marzlq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Jun 19, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Thank you for taking the time to share your positive feedback. Our team works hard to make sure each customer is satisfied, and it's wonderful to hear that we were able to meet your needs. We hope that you will continue to choose our dealership for all of your automotive needs.

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