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Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center
Sandy, UT
1,095 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,095 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center
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March 21, 2025
I took my Wrangler in this morning for service. I had an appointment at 7am and right on the dot someone greeted me, we went over what I needed addressed. The gentleman assisting me then introduced I had an appointment at 7am and right on the dot someone greeted me, we went over what I needed addressed. The gentleman assisting me then introduced me to my point of contact Assistant Service Manager Jeremy Packer. He kept me updated on service timeline as well as providing me with a very thorough explanation of services and quotes. The service dept took video/ pictures of issues and Jeremy explained it all, even breaking down each service that could be provided. There was no pressure or trying to upsell me on things my vehicle didn't require. The service was done promptly and the customer service was white glove! They provided courtesy uber transportation and if you decide to stay in the lobby, they have a comfortable setup with courtesy snacks/beverages. I was very surprised by the level of service I received as going to any car dealership for sales or service can be a nightmare. I will absolutely be returning for ongoing maintenance/ routine care for my Jeep. More
by CoachedbySandy
Employees Worked With
Jeremy Packer
March 21, 2025
The service department and Isaiah was very helpful and got me back on the road quickly. got me back on the road quickly. More
by pat376
Employees Worked With
March 21, 2025
Seems they did not assign a representative for my service until I inquired near the end of the day and after being dropped off by appointment 8 hrs earlier. Was told that a diagnostic was needed to be run. A until I inquired near the end of the day and after being dropped off by appointment 8 hrs earlier. Was told that a diagnostic was needed to be run. At the end of the day, and not originally, was told someone was assigned but diagnostic would take 12-24 hrs. Next day was told it may be done at the end of the day, or next morning. Following day at 12:30 I was told wrong part delivered and they would get a new part the next day. Then, for some reason, around 4:00 was texted that my vehicle was ready for pick up by 5:45. Text communications were not timely and difficult to make sense of. Hard to believe the process took 3 full days. More
by kimschroe
Employees Worked With
March 18, 2025
Brought my 2020 Ram Rebel 1500 in for the 100k service. Jeremy was extremely helpful! Super engaged with me throughout the day to ensure I knew exactly what was going on! Fantastic service! Jeremy was extremely helpful! Super engaged with me throughout the day to ensure I knew exactly what was going on! Fantastic service! More
by DFCrockett
Employees Worked With
Jeremy Packer
March 18, 2025
Great service and friendly staff. Keep up the good work and will be back again Keep up the good work and will be back again More
by jacques.schoeman
March 18, 2025
Chris took great care of me . Your team has always done us a great job . Thank you Your team has always done us a great job . Thank you More
by thad
Employees Worked With
March 17, 2025
Under promised and over delivered! Service advisor, Jeremy, was great to work with! My vehicle was serviced in under an hour while I waited. Service advisor, Jeremy, was great to work with! My vehicle was serviced in under an hour while I waited. More
by kline926
Employees Worked With
Jeremy
March 15, 2025
Isaiah Chacon is awesome! Very customer focused and responsive to all questions. Give that man a raise!! Very customer focused and responsive to all questions. Give that man a raise!! More
by brent
March 14, 2025
They did a great job with my requests & had everything done when they said they would. done when they said they would. More
by tkc2tkc
March 12, 2025
I was hoping that the star system would let me give you -10. This has been the worst experience I’ve ever dealt with in my 45 years of life.. Not only did you not fix the problem with my car they were dish -10. This has been the worst experience I’ve ever dealt with in my 45 years of life.. Not only did you not fix the problem with my car they were dishonest the entire time I was told my car needed an entire new engine that was a lie. We ended up picking up our car and taking it to another shop with a different mechanic The only thing I needed was a new starter and a battery. Your tatics of trying to scare customers to buying new cars is ridiculous. Service like this ruins trust in consumers and will tell everyone I know to stay clear of this dealership. I will never buy anything affiliated with this brand ever again and steer family and friends away too. More
by ipd.utah
