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Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center

Sandy, UT

4.2
1,052 Reviews

1,052 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center

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September 25, 2024

Sadly only a shadow of what they were before the Millers sold. Unaccountable but make up for it by being extremely slow. We miss you Miller family. Come back to us. Please!! More

by gam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colby Campbell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Wagstaff
1.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Chacon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Massey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Reynolds
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

I appreciate your feedback, Gam, and I’m sorry to hear that the service didn’t meet your expectations. It sounds like you’ve been a loyal customer, and I understand the frustration. We take this seriously and want to make improvements. If we haven’t already had a chance to talk, please feel free to reach out so we can work toward a better experience for you. - Steve Massey, General Manager, (801) 553-5910

September 25, 2024

Always kind and knowledgeable. Car delivered as promised. Uber ride to and from was nice. More

by acsromans835
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Chacon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Phibbs
Sep 29, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

We are grateful for your kind words. Our goal is to provide an unforgettable and positive experience for each customer, and it's great to know that we were able to do that for you. We hope to see you back soon for all your automotive needs.

September 24, 2024

I really like to take my car to service there because it is really fast and I like the service they provide every time I go, More

by Jaredrosendo31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Chacon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

We're pleased to hear that our team was able to exceed your expectations and provide you with exceptional customer service during your visit to our dealership. Thank you for choosing us for your automotive needs and we appreciate your feedback.

September 24, 2024

The individual that greeted me was very pleasant and the service was provided timely. However, the original quote was lower than what I was required to pay and they wouldn’t accept a coupon code they sent m More

by Jt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
Sep 29, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Hello, thank you for reaching out. I’m sorry to hear about the miscommunication during your visit. I understand how frustrating that can be. Thank you for letting us know, and I’d like to address this with you personally to ensure we make things right. If we haven’t spoken yet, please don’t hesitate to reach out. I look forward to straightening this out! - Steve Massey, General Manager, (801) 553-5910

September 24, 2024

MJ did a good job keeping me up to date on the progress of my vehicle’s service. More

by JRPR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MJ
Sep 29, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

We're happy to hear that you had a great experience at our dealership and that our team was able to assist you in a timely and efficient manner. Thank you for choosing us for your automotive needs and we look forward to seeing you again soon.

September 23, 2024

I arrived 15 minutes before my scheduled appt. It was a zoo. I told them I was a "Waiter" and I would be in the building, they told me it would be 1.5 hours. One by one, people were called out of More

by MrsRiedley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
the woman at oil change desk
Sep 29, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

We apologize for any frustration that you experienced due to long wait times and poor communication. We understand that this is not the level of service that our customers deserve, and we would like to make it right. We are committed to improving our communication and reducing wait times in the future. Please reach out to us so that we can discuss your experience and find a solution. - Steve Massey, General Manager, (801) 553-5910

September 23, 2024

The service advisor was very personable and helpful they got us in on time and the service was done quickly I received a call about an hour after I had left the dealership asking me to come back because t More

by 967rkc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Cordova service advisor
Sep 29, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Your review is a true testament to our team's efforts. We are committed to providing the best customer service and it's wonderful to hear that we were able to meet your needs. We look forward to serving you in the future.

September 22, 2024

Better than Salt Lake Valley Ram, but that’s not saying much. Said the service would take 55 minutes, an hour and 45 minutes later. Mark couldn’t get my paperwork to process, took another ten minutes. The More

by jludlow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Forte
Sep 29, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

It’s unfortunate to hear that your service experience took longer than expected. We try our hardest each day to provide a quick and easy visit for all our customers. If we have not connected by the time that you find this response, please reach out to me directly. I look forward to straightening this out with you! - Steve Massey, General Manager, (801) 553-5910

September 22, 2024

Easy to make appointment and finished the oil change in about 90 minutes. Service people were nice and professional More

by chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Sep 29, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Your review is a true testament to our team's dedication. We are committed to providing an exceptional customer experience, and it's wonderful to hear that we were able to do that for you. We look forward to serving you in the future.

September 22, 2024

Yours service adviser Austin Phibbs & the mechanic provided superb customer service for an excellent experience! More

by Leon Paulk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Phibbs
Sep 29, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Thank you for your glowing review. Our team works tirelessly to make sure each customer is happy with their experience, and it's great to know that we were able to do that for you. We hope to see you soon for all your future automotive needs.

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