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Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center

Sandy, UT

4.2
1,052 Reviews
Call Service Center (801) 590-0465

1,052 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center

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November 09, 2024

Eric did a great job and letting me know and keeping me informed of what was going on with my truck and what it would cost More

by thelepman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Chacon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric
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Nov 12, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

We're delighted to hear that you had a great experience with our dealership! At our dealership, we strive to provide excellent customer service and quality work, and we're thrilled that our team was able to exceed your expectations. Thank you for the 5-star review and for choosing us for your automotive needs!

November 08, 2024

Brandon in the service department was very helpful and knowledgeable. He answered all my questions and explained all the options available. It was a good experience. I will return. More

by Ugetcreative
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Chacon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Jeep Service
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Nov 12, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Thank you for taking the time to leave us a 5-star review! We're happy to hear that our team was able to provide you with the assistance you needed and that you were satisfied with the service you received. We appreciate your business and hope to see you again soon!

November 06, 2024

Much better than the LHM Bountiful location. Completed all recalls that LHM Bountiful didn’t do on my last two visits. LHM Sandy found and fixed my issue when LHM Bountiful said there was no i More

by jwarner19420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Thayne
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Nov 12, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

We're so glad to hear that you were happy with the service you received at our dealership! Our team works hard to provide top-notch customer service and quality work, so it's always great to receive feedback like yours. Thank you for choosing us for your automotive needs and for leaving us a 5-star review!

November 06, 2024

Service department is the best fast and honest also love the Uber service that they offer More

by marlenac424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Nov 12, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

We're thrilled to hear that you had a positive experience with our dealership! Our team works hard to provide excellent customer service and quality work, so it's always great to receive feedback like yours. Thank you for the 5-star rating and for choosing us for your automotive needs!

November 06, 2024

I had an appointment and showed up about 20 minutes early. I got a bad feeling when I wasn’t even acknowledged for about ten minutes. I addressed my vehicle issues with the service writer and was told More

by fanarkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Reynolds
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Thank you for your feedback, and I apologize for your poor experience. Not being acknowledged and waiting hours without progress is unacceptable, and I understand your frustration. Communication should be timely and proactive, so it’s concerning that your messages and calls went unanswered. If we haven’t connected already and if you’d like to discuss this further, please reach out at your convenience. I look forward to turning your experience around. - Steve Massey, General Manager, (801) 553-5910

November 05, 2024

Great customer service and good snacks/drinks while you wait. Clean facility and friendly staff. More

by kfrancis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Nov 07, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Your feedback is greatly appreciated. Our goal is to make each customer's experience as enjoyable and satisfying as possible, and it's wonderful to hear that we were able to achieve that for you. We hope to see you back soon for all your automotive needs.

November 05, 2024

Recently had my truck in for warranty work. Dealer was able to get my vehicle in quickly and diagnose the issue. Communication was good and all of the staff I interacted with were very personab More

by 4FishLimit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Thayne
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Nov 07, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience with our dealership and that we were able to meet your expectations. We appreciate your business and hope to see you again soon!

November 05, 2024

Excellent service my appt was for the 5. My mistake took it in a day early. Still got my tuck in service was completed. More

by Hawkenlocker54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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Nov 12, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Thank you for the 5-star rating and for choosing our dealership for your automotive needs! We're thrilled to hear that you were happy with the service you received and that our team was able to assist you in a friendly and professional manner. We value your business and look forward to seeing you again soon!

November 04, 2024

Took my truck in for service. Tech damaged parts on install and did not want to replace. I paid $4900 and when I got the truck it had the same problem as when I took it in. Dealer More

by Deanwk01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isaiah Chacon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

I’m very sorry to hear about the issues with your service, Dean. It’s concerning that parts were damaged during the installation and that your truck’s initial issue wasn’t resolved. Your experience does not reflect the level of service we strive to provide, and I would appreciate the opportunity to discuss this further with you. Please feel free to reach out if we have not connected by the time that you find this response. I look forward to getting this straightened out. - Steve Massey, General Manager, (801) 553-5910

Nov 11, 2024 -

Deanwk01 responded

Steve Thank you for your reply. I brought my 2014 Ram 3500 Cummins into LHM Sandy service department on October 28, 2024 for a check engine light which put the vehicle into limp mode. LHM Service recommended they replace the Wastegate Valve, perform an EGR Service and replace the Intercooler Tube, which I agreed too. I paid $4,814 for these services and picked the vehicle on Oct 29, 2024 and drove home. The next day, Oct 30, 2024, I brought the vehicle back to LHM with the same problem. I was told the replaced Wastegate valve was faulty and a new one was on order. I was then told the new valve did not resolve the problem and LHM was in contact with RAM Engineering on November 5, 2024. It is now November 11, 2024 (14 days) and I have had no updates on my vehicles status since the 7th when I had to call the Asst. service mgr. to get an update. The Asst. Mgr. has not provided any update since the 7th and when he told me LHM was "going above by contacting Ram Engineering". You offered a call in your response above, so I have left you two voice mails requesting a return call. You have yet to return my call, so I am replying here. You also offered to make things right. To make things right, I either want a date when my truck will be fixed and ready to pick up, or for LHM to return my truck and reimburse my $4,814. I prefer not to escalate, so would appreciate a reply. All the best Bill

November 03, 2024

I had to get my engine replaced for a known issue and my service advisor MJ worked directly with the maker to ensure the best outcome possible. It was a great experience and I appreciate the outstanding wo More

by negrete.erica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Chacon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MJ Johnson
Report | Print
Nov 07, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

We are delighted to hear about your positive experience at our dealership. Our team is dedicated to making sure each customer leaves satisfied, and it's wonderful to hear that we were able to achieve that for you. We hope to see you soon for all your future automotive needs.

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