Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center

Chris is fantastic to work with. Always takes care of my car and makes sure I have something to drive while it's getting warranty work. Always takes care of my car and makes sure I have something to drive while it's getting warranty work. More

Service is OK, but they took one of my oil changes that I prepaid for and said it expired. So I paid for somethng and got nothing after being told that wouldn't be the case, so much for trusting the dealer. prepaid for and said it expired. So I paid for somethng and got nothing after being told that wouldn't be the case, so much for trusting the dealer. More

Oil changes take 1. 5 hours+ Had a water pump replaced and it went out again 2 months later. Now I have to waste my time again waiting for this to be replaced. 5 hours+ Had a water pump replaced and it went out again 2 months later. Now I have to waste my time again waiting for this to be replaced. More

I have used this dealership since 2007 and have bought over 12 vehicles from here. Recently we had a Jeep Grand Cherokee loose its motor with only 48,000 miles. My service advisor was very hard to get a h over 12 vehicles from here. Recently we had a Jeep Grand Cherokee loose its motor with only 48,000 miles. My service advisor was very hard to get a hold of and I could never get answers of what was going on. I had to fight with Jeep Wave to get a motor to the dealership and get it warrantied. They informed me the radiator had a leak and they would not warranty the radiator but if I didn’t buy a new radiator the motor would not get warrantied. When I call Jeep wave I sit on hold for 30 minutes each time to talk to my case manager and then get sent to her voicemail and never get a returned phone call. I had to end up paying almost $2,000.00 to get my car back that was supposedly under warranty and was without a vehicle for over a month because of the service we received from the dealership and the manufacture. But don’t worry they asked at the end they hope they earned my business. I guess spending a half a million dollars on vehicles here and leaving with a $2,000.00 bill should give me the warm and fuzzies. Guess what, you lost my business and I’ll be sure to let everyone I know not to do service with you. More

Chris was very good to work with and the world was done quickly which was important to me. Thanks LHM quickly which was important to me. Thanks LHM More

Great service. Great communication. Kept me updated on progress and possible time my car would be completed. Great communication. Kept me updated on progress and possible time my car would be completed. More

Everyone is great to work with. My car was taken care of timely, and my time was respected. My car was taken care of timely, and my time was respected. More

My vehicle sat at the dealership for over two months to be repaired. not ideal. be repaired. not ideal. More

Dealership had previously diagnosed my vehicle as needing a new water pump. I then scheduled an appointment to have the part replaced, which was about a week out. They had it written down at my previous appo a new water pump. I then scheduled an appointment to have the part replaced, which was about a week out. They had it written down at my previous appointment that the replacement would be covered under my power train warranty. I confirmed over a phone call and when dropping the vehicle off that it would in fact be covered, and that the appointment would take a few hours. After dropping the vehicle off, I received a text from Chris that the appointment would actually be 24-48 hours because they needed to re-diagnose the issue because they did not realize it was a warranty replacement. I think this place is too busy for their own good and completely disorganized. Instead of waiting two days, I picked up my vehicle and was able to make an appointment elsewhere within that same timeframe. Aside from the warranty issue, it’s takes about 30 minutes just to drop my vehicle off there, even when I make advance appointments. They try to take in everyone they can at the expense of people who try to plan ahead. Based off of my previous appointment times I wouldn’t be surprised if it actually would have taken longer than the 2 days. On a side note, when I went to pick up the vehicle, Chris, the person I was working, with didn’t even have the decency to speak with me about the issue. He ran off and had someone else give me the keys to the car and sign the paperwork. More

The service is beyond awful. Make an appointment to “get in line”. Takes 24 to 48 hours after appointment to be seen for diagnosis. What’s the point of an appointment? Was not in Make an appointment to “get in line”. Takes 24 to 48 hours after appointment to be seen for diagnosis. What’s the point of an appointment? Was not informed service was complete, had to call. Picked up after service, was like pulling teeth to get helped. Tech didn’t hook door speaker back up after service, not working. Had to speak to manager who was busy flirting with another customer to help. Told I would have to drop it off at a later time to fix as original tech wasn’t working and he was the only one to fix. They would have to pay another tech for the first ones screw up. How is that my problem? Make it right for your customer. Now I have to take more time to drop it off again and get their mistake fixed. This place is the definition of inconvenience. More