Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center

This review is not about their dealership but the collision center. I just had my Malibu repaired.I dropped the car off on Tuesday night, with the expectation set that it would be a two day repair an collision center. I just had my Malibu repaired.I dropped the car off on Tuesday night, with the expectation set that it would be a two day repair and that I could pick up the car Thursday night. I didn't have a rental car, my wife and I were trying to just make it work with sharing our other car. We live 20 miles away from the Larry H Miller Collision Center in Sandy. I work fairly close to it, so Thursday after work I called to find out the status to see if it could be picked up. The receptionist that answered was rude, transferred me to my estimator, Laif, and I ended up leaving a voicemail that was never returned. It wasn't a big deal, we could try to make it work 1 more day with 1 car. On Friday after work, I still hadn't heard back so I called them again. The receptionist answered, checked the status and found out that it wouldn't be done until Monday. I wasn't happy, and she could tell, so she asked if I wanted to speak with the Laif and transferred me to his line. I ended up having to leave another message. Waited an hour, and no call back. Called again and asked to speak with a manager. Low and behold, Laif, was suddenly available to speak with me. I explained the situation to him and his response was "we have lots of Malibus that we're working on, maybe I got confused, let me call you back in 10 minutes." 20 minutes later, he called back and let me know that there was "a run in the paint" but that it would be ready to go in an hour. I came by an hour later and had to wait an additional 30 minutes before I even saw my car. I will say, the repair was done perfectly. However, the level of customer service and communication was atrocious. My wife and I had to alter our Valentine's Day plans and miss our reservation at a restaurant, just so the car could be picked up. Why couldn't they call me and keep me updated? Why is that always the case with car repair shops? They are awful with communication! I know that if I wasn't angry and demanding with them, I would've had to wait until Monday and we would've had 3 more days of juggling our responsibilities with only 1 car between us. Instead of having my car for 2 days, they would've had it for 6 and probably wouldn't have lifted a finger to let me know. So in a nutshell, Larry H. Miller Collision Center in the Auto Mall in Sandy is excellent at repairs, and absolutely horrible with customer service and communication. More

Arrived early, and they jumped right on the recall problem. Asked them to call me when completed, which they did right on the approx length of repair time. Pick up was quick and easy. problem. Asked them to call me when completed, which they did right on the approx length of repair time. Pick up was quick and easy. More

I had a 1:00 pm appointment. I showed up early and was let right in. I was there for a recall on the tie rods. The intake person took a look and said I didn't need the repairs. The whole visit lasted l let right in. I was there for a recall on the tie rods. The intake person took a look and said I didn't need the repairs. The whole visit lasted less than 5 minutes. More

From the phone call from Cindy to notify me to come in for my recall, to the service I received in the service department, including a ride back to my house, made the whole thing a pleasant experience. I for my recall, to the service I received in the service department, including a ride back to my house, made the whole thing a pleasant experience. I also received a needed oil change at the same time, making only one trip necessary. Thanks for taking care! More

Good service from the salesmen and service department. I would reccomend Larry h miller to all my friends and family. Keep up the good work would reccomend Larry h miller to all my friends and family. Keep up the good work More

Larry is always excellent to work with. he and his crew always do a bang up job! great people!!!! I will keep coming back to work with him. always do a bang up job! great people!!!! I will keep coming back to work with him. More

I brought my 2011 Jeep in to have the transmission looked at. It is hard to shift into 2nd gear....especially when it's cold. Larry and his crew went out of their way to keep it and make sure they could 'fee at. It is hard to shift into 2nd gear....especially when it's cold. Larry and his crew went out of their way to keep it and make sure they could 'feel' what I was telling them. I feel they were very thorough. I really appreciated the time they took to find the problem and being so pleasant to work with. More

People say that you should never take your car to the dealer to get fixed because they are always going to be more expensive. Well I would never NOT take my car to the dealer to be fixed. Let me rephra dealer to get fixed because they are always going to be more expensive. Well I would never NOT take my car to the dealer to be fixed. Let me rephrase that, I would never NOT take my car to LHM Chrylser Jeep Dogdge to be fixed. I am very hard on my car and have had several issues. The thing that I am most impressed with is that they always call me to tell me what the issue is and the price and when I go to pick it up, it never fails that the price they quoted me (that I approved) is always less than what they told me. I totally understand "estimates" but I have known other companies that they give you an estimate and will pretty much charge you the "estimated" cost that you have approved even though it might not have taken that long. It is because of the quality of service and the integrity that is shown time and time again that I will always keep coming back to this dealer. The reason I marked "good" on the quality of work was that I have an issue with a seat sensor and they fixed it and it worked good for 2 days and then it started "dinging" again. I do know though that Bryan told me he thought that it might happen again because what they fixed might not have fixed the exact problem. I also know that when I call him today, he will remember who I am and what I am talking about and that is really incredible and being in sales myself, remembering people and what they need is critical in developing trust and repeat customers. I have also worked with different people in the service department and everyone has been friendly, professional and taken care of my needs in a timely manner. More

great service. friendly and understanding. helpful and informative. I like Larry Larsen, he is my main service guy. He is always available, stays in touch and knows me, his client. informative. I like Larry Larsen, he is my main service guy. He is always available, stays in touch and knows me, his client. More