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Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center

Sandy, UT

4.1
987 Reviews
Call Service Center (801) 590-0465

987 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center

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December 22, 2024

Poor service department scheduling. Plan on leaving your car for days to be repaired. I scheduled my appointment a week ahead for 7AM. They never let me know they couldn’t even diagnose More

by bretthollberg
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Ralston
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December 20, 2024

They did not fix my car the first time I went there the second time was even worse trying to say they didn't make a mistake and they did. IT WAS AN AWFUL EXPERIENCE!!!!!! More

by lisagallegod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carter
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December 19, 2024

I bought a Wagoneer out of state and wanted to find a reliable place to do maintenance - this isn’t the place. Not honest, unorganized, unreliable More

by Jeeps
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
His name was Chris
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December 16, 2024

Awesome service by the service advisor! Kept me informed and answered all my questions along the way. More

by russ.connely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Chacon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Thank you for choosing our dealership for your automotive needs, and for leaving us a 5-star review! We're glad to hear that you were happy with the service you received and that our team was able to assist you in a timely and efficient manner. We appreciate your business and look forward to serving you again!

December 13, 2024

Brandon is wonderful. The dealership seems disorganized as a whole with some poor communication within, but my service with my personal Jeep technician, Brandon, was great More

by hopetwocheer@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon, Service Department
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Dec 20, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Your feedback is valued. Our team strives to create a seamless and enjoyable process for each customer, and it's wonderful to hear that we were able to do that for you. We hope to see you soon for all your future automotive needs.

December 08, 2024

Great customer service Friendly and welcoming Isaiah does a great job Make sure he gets a raise More

by dave.simon261
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Chacon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Thank you for sharing your experience with us. Our team is dedicated to providing top-notch customer service, and it's great to hear that we were able to meet your expectations. We hope to see you soon for all your automotive needs.

December 07, 2024

No communication from the Service Advisor. No response to text, email or voicemail. Receptionist took the time to track down the vehicle and let us know we could pick it up. More

by K S
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Ralston
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Dec 12, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Thank you for reaching out. We want all our customers to feel taken care of during their service visit. I’d appreciate the opportunity to learn more about the communication issues you’ve experienced so that we can continue to improve the customer service we provide. I hope you’ll give me a call at your earliest convenience. - Steve Massey, General Manager, (801) 553-5910

December 07, 2024

Thoroughly explained options. I have brought my vehicles here many times and will continue. Thanks! More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Dec 12, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Thank you for your glowing review. Our team works hard to provide a personalized and memorable experience, and it's great to hear that we were able to achieve that for you. We hope to see you soon for all your automotive needs.

December 07, 2024

Huge, large dealership with lots of support staff and tons of employees everywhere. Made a service appointment for a specific day and time, yet they still took 2 hours to complete an oil change and tire More

by RAM TRUCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

We apologize for any frustration that you experienced due to long wait times and poor communication. We understand that this is not the level of service that our customers deserve, and we would like to make it right. We are committed to improving our communication and reducing wait times in the future. Please reach out to us so that we can discuss your experience and find a solution. - Steve Massey, General Manager, (801) 553-5910

December 06, 2024

Service was great. Work was done in a timely manner. The free ride from and to my house was great. More

by dant_1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Chacon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

We appreciate your review and are thrilled to hear about your experience at our dealership. Our goal is to offer exceptional customer service, and it's great to know that we were able to meet your expectations. We look forward to serving you in the future.

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