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Larry H. Miller Chrysler Jeep Dodge Ram Sandy
Sandy, UT
2,706 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,706 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Sandy
January 29, 2014
People say that you should never take your car to the dealer to get fixed because they are always going to be more expensive. Well I would never NOT take my car to the dealer to be fixed. Let me rephra dealer to get fixed because they are always going to be more expensive. Well I would never NOT take my car to the dealer to be fixed. Let me rephrase that, I would never NOT take my car to LHM Chrylser Jeep Dogdge to be fixed. I am very hard on my car and have had several issues. The thing that I am most impressed with is that they always call me to tell me what the issue is and the price and when I go to pick it up, it never fails that the price they quoted me (that I approved) is always less than what they told me. I totally understand "estimates" but I have known other companies that they give you an estimate and will pretty much charge you the "estimated" cost that you have approved even though it might not have taken that long. It is because of the quality of service and the integrity that is shown time and time again that I will always keep coming back to this dealer. The reason I marked "good" on the quality of work was that I have an issue with a seat sensor and they fixed it and it worked good for 2 days and then it started "dinging" again. I do know though that Bryan told me he thought that it might happen again because what they fixed might not have fixed the exact problem. I also know that when I call him today, he will remember who I am and what I am talking about and that is really incredible and being in sales myself, remembering people and what they need is critical in developing trust and repeat customers. I have also worked with different people in the service department and everyone has been friendly, professional and taken care of my needs in a timely manner. More
by KathyHoughton
Employees Worked With
Bryan Erickson
January 25, 2014
great service. friendly and understanding. helpful and informative. I like Larry Larsen, he is my main service guy. He is always available, stays in touch and knows me, his client. informative. I like Larry Larsen, he is my main service guy. He is always available, stays in touch and knows me, his client. More
by dpbrown
Employees Worked With
larry larsen
January 21, 2014
I received a coupon so the price was great on the oil change. It took longer than I was expecting because I had made an appointment so I thought I would have gotten in and out quicker than I did. It to change. It took longer than I was expecting because I had made an appointment so I thought I would have gotten in and out quicker than I did. It took quite awhile for anyone to acknowledge me when I pulled into the garage. I was standing outside my vehicle with my baby for about 5 minutes before anyone even said hello or that they would help me. More
by brendieknorr
Employees Worked With
Nathan Garza
January 13, 2014
Brad spent some time finding me the model and options I wanted, and kept in contact with me by email. When I met with him at the dealership, he was friendly and helped get me the deal I needed. wanted, and kept in contact with me by email. When I met with him at the dealership, he was friendly and helped get me the deal I needed. More
by JArave
Employees Worked With
Brad Malmgren, Brad Malmgren
January 11, 2014
I came in because my car was leaking oil and they took care of the problem and explained what had happened and what they had done to fix it. I will be taking my car to you shop for all my further needs. care of the problem and explained what had happened and what they had done to fix it. I will be taking my car to you shop for all my further needs. More
by steelersman72
Employees Worked With
Joe Edsall
January 10, 2014
The Service Department at LHM in Sandy is AWESOME!! The Service Department at LHM in Sandy is AWESOME!! They are very professional, and they do a great job. I live in Layton and drive to Sandy f The Service Department at LHM in Sandy is AWESOME!! They are very professional, and they do a great job. I live in Layton and drive to Sandy for the excellent maintenance on my 2011 Jeep Grand Cherokee and my previous 2004 Jeep Grand Cherokee. I highly recommend the Service department @ LHM in Sandy. Keep up the Superb Service. More
by tnaftzger
Employees Worked With
Service Department
January 08, 2014
I was able to purchase the car of my dreams at an affordable price. Katie listened to everything I wanted and brought me several choices to look at. When I walked into the dealership I had no idea affordable price. Katie listened to everything I wanted and brought me several choices to look at. When I walked into the dealership I had no idea that I would be this happy when I left. From start to finish I was treated with respect from everyone I encountered. More
by Auntpam
Employees Worked With
Katie
December 28, 2013
We brought our Jeep Grand Cherokee in last Saturday at around 9:00 am for routine oil change and multiple other issues. By 4pm we still had NOT received a call letting us know we could pick up our car. around 9:00 am for routine oil change and multiple other issues. By 4pm we still had NOT received a call letting us know we could pick up our car. My husband called and no one there could even find our vehicle in the computer! He was transferred multiple times and was told someone would have to call us back. We did receive a call by 4:45 stating they had "found" our car and that no one had done any work on it or even registered it in the computer! They said they were working on it immediately and would call us. After 5:00pm the service office closed and we could not call in and get a status or get our car back!! We were stuck without the car until we could call back Monday morning!!!! My husband called first thing and complained about this and was told our car was ready. We made arrangements to pick it up that afternoon and were greeted with very little apology for our experience and that we owed around $20.00 for a headlight replacement. Once we got the vehicle home, we noticed that the headlight replaced was NOT even the same color or brightness as the existing one. My husband called and left a message and has NOT received a call back! He asked for the service manager and was transferred to his voice mail and as of today has NOT received a call back! We are VERY dissatisfied with your service department and have purchased not just one but TWO vehicles from you and referred a family member there who also purchased TWO vehicles!! It is an inconvenience to us each time we have to bring a car in for service as we have young children and work schedules to accommodate. We also schedule some warranty work on our Wrangler a month ago for the back window and made arrangements to bring it in and leave it. A few hours later we got a call that you did not have the part in stock and that we would have to bring it back again! When I scheduled the appointment I specifically told them the issue! Why then was a part not ordered and made available!! Our next step is calling the General Manager of the dealership. We are very dissatisfied!!!! Kevin and Cathy Morgan More
by cathymorgan2013
Employees Worked With
Joe Edsall
December 23, 2013
Courteous, attention to detail of which service was due, timely completion of work. Additional work was recommended, some was chosen at this time, but remainder was not pushed on me. timely completion of work. Additional work was recommended, some was chosen at this time, but remainder was not pushed on me. More
by bobbrunner
Employees Worked With
Brandon Moll
December 23, 2013
The salesmen were very kind and helpful and I had a wonderful experience with them, unfortunately my negative experience with the finance team is overshadowing their hard work. Working with the financi wonderful experience with them, unfortunately my negative experience with the finance team is overshadowing their hard work. Working with the financing department has been the biggest nightmare EVER! I have never seen a more unorganized department in my life. I've been working with them for over a month and it seems each week I get another phone call about something they forgot to get or do. I sent in paperwork and told them to let me know if they got it and a week went by before he called to say the app didn't go through. My co-signer has had to send in paperwork twice, fill out the online app 7 times because the system wasn't working and now I get ANOTHER call, after I've been told everything is taken care of, requesting yet ANOTHER piece of documentation. This is what they do for a living, how do they not know what paperwork the bank will need?? This is absolutely unacceptable and extremely unprofessional. It should not take this long to complete a purchase of a vehicle no matter what. I'm extremely unhappy with my experience. More
by JeLeeMas
Employees Worked With
Leo (sales), Randy (financing), Merien (financing), Shahzad Janjua
