Larry H. Miller Chrysler Jeep Dodge Ram Sandy

I gave quality of work a 3 for 2 reasons. #1- I initially stopped by and went over what all I was wanting worked on (I had several concerns). This particular issue was the door molds. Aftergoing initially stopped by and went over what all I was wanting worked on (I had several concerns). This particular issue was the door molds. Aftergoing over everything with Trevor, I decided to make an appointment due to the time it would take to complete everything. When I dropped my truck off for my appointment, I called about 3 hours later to see how everything was going and when I could pick up my truck. I found out that the door molding was being brought in from another Dealer and it would be another couple hours. Approximately an hour after my phone call, Trevor called and said that the Dealer brought the WRONG door molds and that I'd have to COME BACK AGAIN. When I went for the 2nd (3rd) time for my door molds to be replaced (under warranty), Trevor was extremely helpful in getting me "in and out" for the replacements. #2- I stopped by a few months ago for a recall notice on my heater. Things went really well. When I went back in this last time (#2/3 visit) I showed Trevor how my heater controls sounded & the smell didn't seem right. He agreed that the "module" needed to be replaced AGAIN - because it was done on the recall (from what I understood was done previously). When I picked up my truck from having the door molds replaced, I showed Trevor the noise from the heater controls. He agreed that it STILL didn't seem right, that I would need to drop my truck off AGAIN for a few HOURS. So now... I have to go back in AGAIN for visit #3/4. My frustration is that when an issue is "taken care of" that the issue REALLY BE TAKEN CARE OF. Trevor has been extremely good to work with and I am appreciative of that. However, taking work off 4 times for 1 issue is getting really old. Thanks...... More

I greatly appreciated that the "deal" on my Camary was as advertised. Too often when buying a car a "deal" is advertised but when the customer goes in to the dealership a "bait and switch" takes place. Mr. W advertised. Too often when buying a car a "deal" is advertised but when the customer goes in to the dealership a "bait and switch" takes place. Mr. Walker was friendly, professional and very helpful with my purchase. I would highly recommend both this dealership as well as Mr. Walker to friends and family. Carolyn Montoya More

Everyone I met with was very friendly and helpful and seemed genuenly interested in me as a person. The price was what I expected and was much better than the two previous dealerships I met with. It wa seemed genuenly interested in me as a person. The price was what I expected and was much better than the two previous dealerships I met with. It was nice to not have lots of extra fees added on after the fact and to be charged the agreed on price. We have already recomended and will contriue to recomend others to your dealership. Thankyou Merlin Cluff More

I was under the impression that my total car care package that I purchased when I paid for the vehicle, would cover everything on my vehicle. However, I was advised that my light bulbs for my headlights wer that I purchased when I paid for the vehicle, would cover everything on my vehicle. However, I was advised that my light bulbs for my headlights were not covered. This was very disappointing. More

I came in for a Oil Change on a new Dodge that i purchased Last year. and was looking at the new 2011 trucks while i waited. A salesman approached and offered to help me out with any questions i mig purchased Last year. and was looking at the new 2011 trucks while i waited. A salesman approached and offered to help me out with any questions i might have and even a test drive while i waited. after a few questions he suggested that we go look at some numbers to see if we could get me into a new truck for a better or same price as i was currently paying. as a result and after some very creative work from the sales crew they where able to get me into a newer, better, more decked out and higher end truck than i was currently in for a lower monthly than i was currently paying. it was awesome. i am very happy with the new truck and was extremely satisfied with the service i got form the sales crew. they really bent over backwards for me to make me happy. More

Service could be a bit quicker. Despite the fact I had made an appointment for service clearly stating that windshield needed replacement, there was some uncertainty that I really wanted it replaced when made an appointment for service clearly stating that windshield needed replacement, there was some uncertainty that I really wanted it replaced when I arrived. This is not a major problem. I remain a satisfied customer and will continue to return. More

As I noted earlier, the letter i received reminding me it was time for the truck to be serviced also stated that "your Service Advisor will provide you with a factory maintenance schedule to follow." I was was time for the truck to be serviced also stated that "your Service Advisor will provide you with a factory maintenance schedule to follow." I was looking forward to receiving it, but no mention was made. The LCA contract and extended warranty demand that I have certain items taken care of on a regular basis. I don't know what they are or when they are required. It would have been nice it this had been given to me. I still don't know. More

Once again like I had written in my previous rating of my experience with Larry H Miller. I had called and made an appointment for an oil change and when I had come in and spoke with the cashier she had dir experience with Larry H Miller. I had called and made an appointment for an oil change and when I had come in and spoke with the cashier she had directed me to bring my car into the bay. I pulled up to the bay, one of the employees threw his arms in the air, which I guess was his way of telling me that I was at the wrong bay door, so I proceeded to the next bay door and pulled in and as I pulled in no one directed me to where I should park, whether or not I should leave my keys in the car, or if I should wait for someone to even recognize my presence. I finally asked one of the employees "Do I need to leave my keys in the car?" "Should I go wait inside?" after another employee that I was trying to get help from just walked right by me. So being that this was my first visit for an oil change, I got the impression that I am supposed to assume what I should be doing and where I should leave my car. Compared to other service stations, this is my least favorite. More

I get the coupons in the mail for the $17.95 Oil change, this is the best price for oil changes. The service I receive from Larry has always been excellent. When he tells me it's time to get a service don this is the best price for oil changes. The service I receive from Larry has always been excellent. When he tells me it's time to get a service done on my car I trust him. I don't trust very many people in the car business but I do trust Larry. More

We were please with the selection available of the Jeep Liberty which is the vehicle we were really looking for. Preferred a 2010 which you had quite a few of to get the rebates. Looking for white or sil Liberty which is the vehicle we were really looking for. Preferred a 2010 which you had quite a few of to get the rebates. Looking for white or silver and you had one available. We had a price in mind that we wanted to pay and feel we were able to come to an agreement on a price. It ended up a little higher than we thought it would but we hoped it could be rectified on future assessories. Our only misconception on the Liberty we purchased was it did not have speed control and the ones we had been looking at did. The other steering wheel options would have been nice but not necessary. So this was the only option we thought we had that it didn't. Not sure if there is anything that can be done on this. Since we didn't test drive it, we understand it was our fault. We "assumed" they were the same except for the tow package that the other one had. A suggestion might be to just review the options a vehicle comes with so there are no misunderstandings. Anyway, we thank you for your professionalism. The roses were a thoughtful gift. Looking forward to hearing back from the service manager regarding the RV towing information he was going to check out for us. Thank you again and looking forward to hearing back from someone first of the week. Sincerely, Greg & Connie More