Larry H. Miller Chrysler Jeep Dodge Ram Sandy

This review is not about their dealership but the collision center. I just had my Malibu repaired.I dropped the car off on Tuesday night, with the expectation set that it would be a two day repair an collision center. I just had my Malibu repaired.I dropped the car off on Tuesday night, with the expectation set that it would be a two day repair and that I could pick up the car Thursday night. I didn't have a rental car, my wife and I were trying to just make it work with sharing our other car. We live 20 miles away from the Larry H Miller Collision Center in Sandy. I work fairly close to it, so Thursday after work I called to find out the status to see if it could be picked up. The receptionist that answered was rude, transferred me to my estimator, Laif, and I ended up leaving a voicemail that was never returned. It wasn't a big deal, we could try to make it work 1 more day with 1 car. On Friday after work, I still hadn't heard back so I called them again. The receptionist answered, checked the status and found out that it wouldn't be done until Monday. I wasn't happy, and she could tell, so she asked if I wanted to speak with the Laif and transferred me to his line. I ended up having to leave another message. Waited an hour, and no call back. Called again and asked to speak with a manager. Low and behold, Laif, was suddenly available to speak with me. I explained the situation to him and his response was "we have lots of Malibus that we're working on, maybe I got confused, let me call you back in 10 minutes." 20 minutes later, he called back and let me know that there was "a run in the paint" but that it would be ready to go in an hour. I came by an hour later and had to wait an additional 30 minutes before I even saw my car. I will say, the repair was done perfectly. However, the level of customer service and communication was atrocious. My wife and I had to alter our Valentine's Day plans and miss our reservation at a restaurant, just so the car could be picked up. Why couldn't they call me and keep me updated? Why is that always the case with car repair shops? They are awful with communication! I know that if I wasn't angry and demanding with them, I would've had to wait until Monday and we would've had 3 more days of juggling our responsibilities with only 1 car between us. Instead of having my car for 2 days, they would've had it for 6 and probably wouldn't have lifted a finger to let me know. So in a nutshell, Larry H. Miller Collision Center in the Auto Mall in Sandy is excellent at repairs, and absolutely horrible with customer service and communication. More

Arrived early, and they jumped right on the recall problem. Asked them to call me when completed, which they did right on the approx length of repair time. Pick up was quick and easy. problem. Asked them to call me when completed, which they did right on the approx length of repair time. Pick up was quick and easy. More

I had a 1:00 pm appointment. I showed up early and was let right in. I was there for a recall on the tie rods. The intake person took a look and said I didn't need the repairs. The whole visit lasted l let right in. I was there for a recall on the tie rods. The intake person took a look and said I didn't need the repairs. The whole visit lasted less than 5 minutes. More

Friendly, helpful, honest salesmen - great experience overall. I felt like I received a very fair price and my needs were met. Would do business with them again. overall. I felt like I received a very fair price and my needs were met. Would do business with them again. More

From the phone call from Cindy to notify me to come in for my recall, to the service I received in the service department, including a ride back to my house, made the whole thing a pleasant experience. I for my recall, to the service I received in the service department, including a ride back to my house, made the whole thing a pleasant experience. I also received a needed oil change at the same time, making only one trip necessary. Thanks for taking care! More

Good service from the salesmen and service department. I would reccomend Larry h miller to all my friends and family. Keep up the good work would reccomend Larry h miller to all my friends and family. Keep up the good work More

Larry is always excellent to work with. he and his crew always do a bang up job! great people!!!! I will keep coming back to work with him. always do a bang up job! great people!!!! I will keep coming back to work with him. More

I brought my 2011 Jeep in to have the transmission looked at. It is hard to shift into 2nd gear....especially when it's cold. Larry and his crew went out of their way to keep it and make sure they could 'fee at. It is hard to shift into 2nd gear....especially when it's cold. Larry and his crew went out of their way to keep it and make sure they could 'feel' what I was telling them. I feel they were very thorough. I really appreciated the time they took to find the problem and being so pleasant to work with. More

I am not sure I can say enough about this dealership. Dave Morfin is just one awesome guy. He has spent a lot of time with me and my husband. He has sold my family 4 cars in the past several months. H Dave Morfin is just one awesome guy. He has spent a lot of time with me and my husband. He has sold my family 4 cars in the past several months. He is great to work with and he goes the extra mile to provide some of the best customer service I have encountered in a long time. I carry his cards with me and anyone interested in a car I try to direct them to Dave. But, I also have to compliment the rest of the dealership as well. The finance department has done some great things for me too. They have been able to get me financing on all the loans even when the circumstances were not that great. As far as the service department goes they are very quick and efficient when you come in for a service rather it be for a simple oil change or to have some parts added to a vehicle. I was recently there to have running boards put on my truck and was told it would be few hours. It was done in less than an hour and without me asking they looked up to see if any recalls or updates were needed on my truck and did them at the same time. Since I managed to back into one of the bumper poles while leaving the service area my next department will be the collison side. That department will be installing a new bumper this week and I am quite certain this department will be great as well. The only thing I would say about this department is all of your quotes are higher than anyone else in town. My husbands truck was damaged and we ended up going some where else becasue the prices were very different. But, that would be my only downside to this dealership and that downside would never make me not want to buy future vehicles. Dave Morfin is the main reason we kept coming back to buy our vehicles from your dealership. More