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Larry H. Miller Chrysler Jeep Dodge Ram Sandy

Sandy, UT

4.4
2,267 Reviews
Larry H. Miller Chrysler Jeep Dodge Ram Sandy is a new and used car dealership offering a full lineup of Chrysler, Jeep, Dodge, and RAM vehicles serving customers in the Salt Lake City and West Valley City area. Our vehicle service department is a top choice for oil changes, brake repair, tires, and car maintenance for both small and large vehicles. We have a big selection of genuine Chrysler, Jeep, Dodge, and RAM parts and Chrysler, Jeep, Dodge, and RAM accessories. Visit our website for Chrysler, Jeep, Dodge, and RAM incentives and to search our large selection of cars, trucks, and SUVs. Come in and say "hi"! We're located at 10905 Auto Mall Drive in Sandy, UT.
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10905 S. Automall Drive

Sandy, UT

84070

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Showing 2,267 reviews

November 15, 2024

Always a great experience! Their waiting area is great! The staff is helpful and easy to work with. More

by Sdkotter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Nov 21, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Your positive review means a lot to us. Our goal is to provide the best customer service and a seamless process, and it's wonderful to hear that we were able to do that for you. We hope that you will come back to see us soon.

November 15, 2024

Chris is fantastic to work with. Always takes care of my car and makes sure I have something to drive while it's getting warranty work. More

by misdolli05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris (jeep service advisor)
Nov 21, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

It's great to hear that our team was able to provide you with the assistance you needed and make your experience at our dealership a positive one. Thank you for choosing us for your automotive needs and we appreciate your business.

November 15, 2024

Service is OK, but they took one of my oil changes that I prepaid for and said it expired. So I paid for somethng and got nothing after being told that wouldn't be the case, so much for trusting the dealer. More

by nickp1760
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isaiah Chacon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Reynolds
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Hello, Nick. I’m sorry to hear about any issues with your prepaid oil change. It’s understandable that this would lead to feelings of mistrust, especially after being told otherwise. Thank you for bringing this to our attention. If we haven’t already discussed this matter, please feel free to reach out—I’d like to make sure we address this and improve your trust in our service. - Steve Massey, General Manager, (801) 553-5910

November 15, 2024

Oil changes take 1. 5 hours+ Had a water pump replaced and it went out again 2 months later. Now I have to waste my time again waiting for this to be replaced. More

by Maddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon - 2. Not sure who else
Nov 21, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Thank you for reaching out. We understand that waiting longer than anticipated and poor communication can be frustrating. We apologize for any inconvenience that we may have caused. We take all feedback seriously and are committed to improving our processes so that we can provide the best possible customer experience. Please don't hesitate to reach out so that we can discuss your concerns in more detail. I look forward to hearing from you. - Steve Massey, General Manager, (801) 553-5910

November 15, 2024

I have used this dealership since 2007 and have bought over 12 vehicles from here. Recently we had a Jeep Grand Cherokee loose its motor with only 48,000 miles. My service advisor was very hard to get a h More

by ShaneRengers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Nov 21, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Shane, I apologize for any challenges you faced with our service department. It’s unacceptable that communication fell short and that resolving your issue involved significant stress. We value your long-term loyalty, and your feedback is crucial to help us prevent this in the future. Thank you for your patience throughout this ordeal. If we haven’t yet spoken directly, please contact me—I’d like to discuss how we can make this right. - Steve Massey, General Manager, (801) 553-5910

November 15, 2024

Not very good experience with the work the body shop they did on my brand new 70k truck and honestly am scared to bring it back since you guys had it for over a month and it still ain’t perfect More

by benton peterson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Baline told me the truck was perfect the managers said the truck was perfect but clearly no one has a eye for detail
Nov 21, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Benton, I’m sorry to hear about your experience with our body shop. Having your new truck in service for over a month, only for it not to meet your expectations, must have been disheartening. If we haven’t yet spoken directly, please reach out so we can work on ensuring your confidence in our service. - Steve Massey, General Manager, (801) 553-5910

November 15, 2024

Chris was very good to work with and the world was done quickly which was important to me. Thanks LHM More

by Q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Thank you for your wonderful feedback. Our team works hard to make sure each customer is happy with their experience, and it's great to hear that we were able to meet your needs. We hope that you will come back to see us soon.

November 13, 2024

Great service. Great communication. Kept me updated on progress and possible time my car would be completed. More

by Lori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Chacon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Thank you for taking the time to share your positive experience with us. We're thrilled to hear that our team was able to provide you with exceptional customer service and quality work during your visit to our dealership.

November 11, 2024

Everyone is great to work with. My car was taken care of timely, and my time was respected. More

by Debra S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher and David
Nov 13, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Your glowing feedback is truly valued. Our goal is to offer exceptional customer service and it's great to hear that we were able to meet your expectations. We look forward to serving you again in the future.

November 11, 2024

My vehicle sat at the dealership for over two months to be repaired. not ideal. More

by JK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
MJ
Nov 13, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

JK, I appreciate you reaching out about your extended repair timeline. I understand how disruptive and frustrating this must have been. Extended service times are certainly not the norm we strive for. If we haven’t already had a chance to talk, please consider reaching out so we can address your situation in detail. Your input is invaluable as we work to provide better service experiences in the future. - Steve Massey, General Manager, (801) 553-5910