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Larry H. Miller Chrysler Jeep Avondale - Service Center

Avondale, AZ

4.5
536 Reviews

536 Reviews of Larry H. Miller Chrysler Jeep Avondale - Service Center

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April 26, 2020

I will always request Cliff! He always makes sure that I am taken care of and that my vehicle is performing well and up to notch. More

by chelseajurewicz
Recommend Dealer
Yes
Employees Worked With
Cliff
Apr 26, 2020 -

Larry H. Miller Chrysler Jeep Avondale responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Cliff met your expectations. Thank you again for choosing Larry H. Miller Chrysler Jeep Avondale, we look forward to having you as one of our valued customers for many more years to come! Eric Ortega, General Manager

April 26, 2020

I had such a great experience, Francisco was very helpful, knowledgeable and had answers to every question we had. I highly recommend Larry H. Miller’ More

by Kassandra
Recommend Dealer
Yes
Employees Worked With
Francisco H. Miranda
Apr 26, 2020 -

Larry H. Miller Chrysler Jeep Avondale responded

Kassandra, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Larry H. Miller Chrysler Jeep Avondale. Eric Ortega, General Manager

April 24, 2020

I explained what was going on with my Jeep, told him I had the extended warranty. He asked if I had a ride home because they couldn't get to my vehicle till way later that afternoon. When I asked if a re More

by princess
Recommend Dealer
No
Employees Worked With
Michael Veselik
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2020 -

Larry H. Miller Chrysler Jeep Avondale responded

Hello, it is the goal of our staff to make every visit worthy of a five-star rating. It is disheartening to see that your experience fell short of our standard. I would appreciate the opportunity to address your questions and concerns directly. Please contact me so that I may be of further assistance. - Eric Ortega, General Manager, (480) 865-2055

Apr 29, 2020 -

princess responded

First impressions are everything. I don't feel there is a need for contact. I first went to the dealership where I purchased my Jeep, Avondale Toyota. The gentleman in their service department gave me the option to drive the Jeep myself to your dealership or Avondale Toyota could, for me. Also stating that if Toyota brought it to Larry Miller, your service department would take their time getting to it as another dealership brought it in. When i told Michael the issues, he basically told me 'matter of factly' they would be able to get to it till very late afternoon. When i asked if my extended warranty covered a rental, he was a bit short. No offer to assist me in finding out who my warranty was through. It is what it is.. first impressions are everything.

April 20, 2020

The service was fast and everyone I encountered was friendly and helpful! Love the service there out of all others dealerships I have used for other cars More

by Shanjohn70
Recommend Dealer
Yes
Employees Worked With
James “TJ” Pratt
Apr 21, 2020 -

Larry H. Miller Chrysler Jeep Avondale responded

Thank you so much for your kind words and for taking the time to leave us this wonderful feedback! Eric Ortega, General Manager

April 04, 2020

I always get great service and communication. I never feel like I am just a number. I only take my car to Larry H Miller. More

by Satisfied Customer
Recommend Dealer
Yes
Employees Worked With
Michael Veselik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2020 -

Larry H. Miller Chrysler Jeep Avondale responded

Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Eric Ortega, General Manager

March 18, 2020

We didn't have apt for oil change. And they took had our vehicle serviced. And was done quick no 2 hours waiting and Alfonso was awesome. More

by Medina_64
Recommend Dealer
Yes
Employees Worked With
Alfonso Gastelum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Crisostomo
Mar 19, 2020 -

Larry H. Miller Chrysler Jeep Avondale responded

Thank you for your positive review! If there is anything else that we could have done to improve your visit, please don’t hesitate to let us know. We hope to work with you again soon! - Eric Ortega, General Manager

March 15, 2020

Service Purchased a vehicle here in 2018 and did not realize we did not get a wheel lock to remove the wheels until the need to remove the tires came up. Went More

by William
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Cant remember the name
Mar 17, 2020 -

Larry H. Miller Chrysler Jeep Avondale responded

Thank you for your feedback. It’s disheartening to hear that you didn’t experience the excellent customer service we aim to provide. We would like the chance to learn more about your visit in order to help you get the answers you’re looking for and to improve the services we offer. Please give me a call at your earliest convenience and we can work together to resolve your frustrations. Thank you for your time. - Eric Ortega, General Manager, (480) 865-2055

February 24, 2020

Got me out in time I requested and shuttled me and my daughter to lunch and back while work was being done for my recall More

by Sls1981
Recommend Dealer
Yes
Employees Worked With
Juan
Feb 25, 2020 -

Larry H. Miller Chrysler Jeep Avondale responded

Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Eric Ortega, General Manager

January 28, 2020

Juan Martinez was amazing. If I have to rate him from a scale 1-10. I'll give him 10. Because of him I will return to this dealership. More

by Isabella
Recommend Dealer
Yes
Employees Worked With
Juan martinez
Jan 28, 2020 -

Larry H. Miller Chrysler Jeep Avondale responded

Thanks for the review! We will be sure to pass it along! - Eric Ortega, General Manager

January 25, 2020

Highly Disappointed, I received a call asking about my service and I said I was not happy and the young lady on the phone said she would have the manager call me back he NEVER did call me. More

by Polo
Recommend Dealer
No
Employees Worked With
Juan Martinez
Jan 27, 2020 -

Larry H. Miller Chrysler Jeep Avondale responded

Hello, it is unfortunate to see that you are not satisfied with our dealership and the lack of communication you’ve received. I would appreciate the opportunity to learn the details of your experience. Please contact me at your convenience so that we can get to the bottom of this. - Eric Ortega, General Manager, (480) 865-2055

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