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Larry H. Miller Chrysler Jeep Avondale - Service Center

Avondale, AZ

4.5
537 Reviews

537 Reviews of Larry H. Miller Chrysler Jeep Avondale - Service Center

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February 24, 2024

I made an appointment and waited more than 5 hours for an oil change, unacceptable. Poor customer service. More

by Paola Rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Crisostomo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Larry H. Miller Chrysler Jeep Avondale responded

Thank you for bringing this to our attention. We take all feedback seriously and are committed to continuously improving our customer experience. We apologize for any inconvenience and would like to hear more about your visit. Please reach out to us directly so that we can discuss the matter further.

February 24, 2024

I’m always pleasantly surprised at the efficiency and caring manner customers are treated. Keeping me informed via texts or in person More

by virgilhortensia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Enriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2024

Exelent customer service, and very profesional mechanics. Also , while waiting they offer water,, coffee, and popcorn that makes us feel confortable. More

by balderramamaria227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Enriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2024

Oscar was very helpful though hard to get ahold of on phone. In the end he took good care of us as we had 2 cars in the shop back to back. More

by California.marine3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Crisostomo
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2024

I am extremely satisfied with Larry H Miller, I’ve been a customer for about 4 years! More

by Brisia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Martínez
February 23, 2024

Could not get through via phone to schedule service appointment. Drove 2 hours for them to say they could not help even though appointment was scheduled. More

by Tish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Veselik
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Larry H. Miller Chrysler Jeep Avondale responded

Thank you for reaching out. It is unfortunate to hear that you could not get in contact with our service team. I would appreciate the chance to learn more about your experience calling into our dealership so that I can ensure we are continually working to improve our customer service. If we have not connected by the time that you find this response, please reach out to me directly. I hope to straighten this out with you as soon as possible! - Johnny Martinez, General Manager, (480) 865-2048

February 22, 2024

Muy amable un servicio muy bueno me dieron toda la información de la condición de mi carro 😊 More

by Yesenia Lopez Vega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Crisostomo
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2024

Larry H Miller always provides great service, and makes each visit as easy as possible. The service agents are great to work with, especially Juan. More

by Asya1263
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Martinez
February 21, 2024

Upon arrival to the dealership easy to find. Cliff was very nice it didn’t take long till he got to me. He listen to all of my problems with my vehicle. On completion of my vehicle I felt that I More

by Kjw0004321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cliff Levinsky
February 21, 2024

I am extremely disappointed with the service I received from Avondale Jeep service department. Despite clearly stating that my priority was addressing an urgent check engine light, they instead chose to fo More

by achaconjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Veselik
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Larry H. Miller Chrysler Jeep Avondale responded

I appreciate you taking the time to leave your feedback. It is unfortunate to hear that your experience with our dealership did not meet your expectations. We aim to provide exceptional service to all of our customers and it is clear that we fell short in your case. I would appreciate the opportunity to learn more about your experience and make things right. Please contact me at your earliest convenience so that we can work together to resolve any outstanding issues. I look forward to hearing from you! - Johnny Martinez, General Manager, (480) 865-2048

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