Larry H. Miller Chrysler Jeep Avondale

My buying experience was excellent. From start to finish. I had stopped at 4 other dealers before making my purchased, and out off all the dealerships. Chrysler Jeep Avondale treated me From start to finish. I had stopped at 4 other dealers before making my purchased, and out off all the dealerships. Chrysler Jeep Avondale treated me the best. Gave me all the money for my trade and an excellent trade in value. Finance was excellent as well, Aurelio Gonzalez made my finance experience fast and easy. Over all I give the dealership a 5 star review, for everyone went above and beyond to help us. More

Well I was sent a price of $27,300 and they wanted$31,500. Not sure why it increased after I called wanted$31,500. Not sure why it increased after I called More

A great buying experience for someone who doesn’t know to much about cars. Cesar was very helpful and very clear about the purchase process. I’ve recommended to all my family! much about cars. Cesar was very helpful and very clear about the purchase process. I’ve recommended to all my family! More

I cannot speak for the sales department but as for service I am extremely disappointed. I went int Saturday 7AM for a service appointment and was “helped” by Cliff. Everything was fine up until the po service I am extremely disappointed. I went int Saturday 7AM for a service appointment and was “helped” by Cliff. Everything was fine up until the point he was informed I had an extended warranty. He made it a big issue that they aren’t open weekends, which I know. He claimed it would “cost me more” because I did it on Saturday compared to a week day. I tried to explain to him that I work M-F and wouldn’t be able to come during the week and he didn’t give me any alternatives other than “it’s going to end up costing you more”. I’m currently waiting on a service manager to call me back but I will not be coming back. More

This is what happened today when I went in you purchase I went into this dealership to order a new Jeep Rubicon. met with the sales associate and he was very helpful. I explained that I was buyin purchase I went into this dealership to order a new Jeep Rubicon. met with the sales associate and he was very helpful. I explained that I was buying the vehicle with a FCA executive discount so he wouldn't be making any money. He said no problem and went to work looking for my vehicle . We discovered that the vehicle that I wanted needed to be ordered so I wanted to think about it overnight. The next day, I called and asked what was needed to order it and was told "at least $500" but we are flexible. I special order cars for customers all the time. When I arrived , I was then told by his manager Anthony Pena that I would now need 15% which was about $10k. I asked why , and wasn't really given a believable reason. I called my family member who used to be over all of the service for Chrysler, Dodge and Mopar in the US , and he said that is nonsense , and told me to ask for the Sales Manager ( who was in a meeting). Well Anthony Pena continued to be rude and condescending until I said " Since you are waiting for your manager to get out of a meeting, why don't you call me and tell me what he has to say." It was then that Anthony Pena said, " don't worry, we won't be calling you as we don't need customers like you." This was in front of other people as well who witnessed this flippant behavior Nice ,,,, I made my purchase order with the Bill Luke dealer and was treated with courtesy and respect and that is where my vehicles will be serviced in the future because of this individual . It is unfortunate that sales people like Mr. Pena ruin it for a whole dealership , I don't know where Mr. Pena acquired his customer shrive skills, but they need some polish for sure. As I have had excellent service from Mike Veselik the Service Adviser . So you have choices to spend your cash , so I spent $65k elsewhere , So Mr. Anthony Pena, not to worry you will not have customers like me to this dealership or any referrals by me, which is again unfortunate because there is obviously some very good people that understand what good customer service really is. More

I searched every Jeep dealer in the West valley and because of the respect they had for me and my choices, I picked Larry Miller on Bell Rd in 1997. The service was always a positive experience and eac because of the respect they had for me and my choices, I picked Larry Miller on Bell Rd in 1997. The service was always a positive experience and each visit was followed by a phone call to see if I was leased or not with my service. When I decided to buy a car with more safety equipment, and I was impressed with the Subaru. Because of my positive experience with Larry Miller, ended up with a new Subaru, 2021. Again, because of the professional and personal experience of this dealership, and the accessibility of my service technician, I have had a wonderful and successful experience with Larry Miller. One more reason - in the service area, we were given the cell phone, and department phone numbers of.our techs, which made them more reachable. I miss the yearly “Customer Appreciation “ day, which was a victim of the virus. Thank you to the whole staff at Larry Miller. More

Is a good dealer and they did a good job every time I went for service went for service More

Fast and friendly service Didn’t have to wait long for the drop off and pick up. Also, great coffee 😁 the drop off and pick up. Also, great coffee 😁 More

Cliff has always taken care of us. Shop techs do pretty well not leaving oil on car after service. Highly recommend Cliff as service advisor. well not leaving oil on car after service. Highly recommend Cliff as service advisor. More