Larry H. Miller Chrysler Dodge Ram FIAT Denver

Service was smooth. People at desk were friendly. Liked the estimate on my phone before the customer service person came to sit down and talk with me. Wait was not too long. Thanks for taking care of me a the estimate on my phone before the customer service person came to sit down and talk with me. Wait was not too long. Thanks for taking care of me and my truck! More

The service department has very poor customer service and slow response. I brought my car in for a noise underneath and they ended up adding a lot of unnecessary charges that totaled over $1,000. They do not slow response. I brought my car in for a noise underneath and they ended up adding a lot of unnecessary charges that totaled over $1,000. They do not respond to phone calls and are very rude over the phone and in person. Overall, very slow, poor service. More

I guess I should have read others' reviews prior to using Larry H. Miller to repair my Jeep. To spare you the tale, don't go there, they are a rip-off. After the horror show that is the service department Larry H. Miller to repair my Jeep. To spare you the tale, don't go there, they are a rip-off. After the horror show that is the service department for AutoNation Jeep on Arapahoe, I was pleasantly surprised to actually be treated like a human being when I initially dropped off my Jeep. I explained that the Auto Start/Stop was being disabled by the vehicle (which was actually a plus!) and I was getting a random check engine light (which three different code readers had shown as a "Cam Position Error", whatever that means. Candace provided me with the shop number and asked that I call when I determined who my advanced warranty was through (or so I thought) and explained that as I was 14 minutes late for my appointment at 10am my vehicle probably would not even be diagnosed until the following day. I returned home, made numerous calls to find out that simple bit of information, attempted to call Candace multiple times and left voicemails and went to rent a car as that was supposed to be covered under my warranty. I had dropped my Jeep off Thursday morning and had heard nothing by early afternoon Friday, so I attempted to call again and accidentally Candace answered. She informed me that the cause of my check engine light was a small leak in the oil filter housing unit and acted surprised when I asked if the repair was covered under warranty. She stated that she had told me to text her when I found out the warranty information. I explained that there would be four voicemails awaiting her attention explaining my warranty provider and asking for updates. She explained back that I had been instructed to text and explained, in the flowery phrases that people in the service industry use to explain why you are an idiot, how much simpler their job would be if customers did not exist and when they must would follow explicit instructions and would just wait quietly to be told what to do next, not waste everybody's time with questions. I patiently explained that I had a rental car due back by 3pm and that I simply wanted to know if I should return the rental car or extend another day. I got the flowery version of "it will be ready when it is ready, quit bothering me." I returned the rental car and attempted to wait patiently and quietly as I had been instructed, but decided that as they closed at 6pm, and it was 5:30pm by then, I had better saunter that direction. At around 5:48 I received a call from Candace that the Jeep was ready and they close at 6pm promptly and, essentially, good luck making it and may the odds be ever in your favor. We floored it and made it with 2 minutes to spare. As this is already far too long, and the level of service you might expect if you make the mistake of doing business with this company should be relatively evident at this point, I will rush to the ending. I was charged just shy of $1000 for them to replace the oil filter housing. I was told that the two day repair was a same day repair and therefore my rental car was not covered. Thankfully, as far as the repair went, all but my $100 deductible was covered. I found it odd that a small leak in the top of the engine would cause a check engine light for a cam shaft, but paid assuming they should know what they were doing. I left and within a mile the Auto Start/Stop was disabled. The next day the Check Engine light came on. I called and made an appointment for Monday. On Monday, I made absolutely sure to arrive on time and didn't bother even asking about a rental car. After the reqisite two day same day repair I was informed that the Jeep was again repaired, that the problem had actually been a bad cam shaft position sensor! When I arrived I was told that I owed $100 for the deductible. I explained that I had paid the deductible a couple days earlier and that nothing had been fixed. Candace explained, in that sickly sweet way usually reserved for those you truly loathe, that there was a different error code and this was a new problem. I explained that when I brought it in it had a cam shaft position error code. She explained that that code (P0345) had indicated an oil leak which had to be repaired to see the new error code, (also P0345) to determine that a cam shaft position sensor was actually bad, not just having a tantrum about a missing quart of oil! At 51 years old, I have experienced nearly every form of deception, fraud, theft, grifting, scams, swindling, cons and deceit. I confess, being screwed by auto mechanics always seems to hurt the worst. You want to trust their integrity and so, so many abuse that trust. So, I gave them their pound of flesh, they will never get another opportunity to fleece me though, and hopefully others smarter than I, who check reviews, will also steer well clear of this business. More

Excellent experience purchasing a new RAM 1500. Thank you to Josh, Emilio and Paul. Great service from these 3. Much appreciated. Everything was very easy. to Josh, Emilio and Paul. Great service from these 3. Much appreciated. Everything was very easy. More

Definitely a good place. Check it out of you want a great place to buy a car. If you have bad credit (and I mean bad). Come check them out. Got us upgraded into a newer challenger with all the features we wa place to buy a car. If you have bad credit (and I mean bad). Come check them out. Got us upgraded into a newer challenger with all the features we wanted. Great place. Ask for Emilio Mendoza More

I am in the test drive phase of my truck search.I I am in the test drive phase of my truck search. I reached out to this dealership as they had the diesel truck I was interested in. When I arrived I I am in the test drive phase of my truck search. I reached out to this dealership as they had the diesel truck I was interested in. When I arrived I was bombarded with sales questions including "if they can come up with a deal can we get you in the truck today" what part of test drive is foreign to you? The salesman asked about monthly payments, again TEST DRIVE ONLY. The salesman then left to talk with the manager, when he came back he indicated that I might not be able to test drive due to not being interested in a purchase. He asked about a trade in,, and ll the questions about trading my car. The whole sales gestapo pitch is cliche. You guys do a great job at it. I DO NOT RECOMMEND THIS DEALERSHIP. ONLY interested in sales and every negative car saleman thought anyone has thought of is right here at this dealership. More

Worst service I’ve ever had! I recommend poring gasoline all over your car and burning it to the ground before taking here! They miss diagnosed the problem and ordered the wrong parts that took about three all over your car and burning it to the ground before taking here! They miss diagnosed the problem and ordered the wrong parts that took about three months and never called me for updates. Then when the parts got in, they said I just need a new $11,000 dollar motor! Never again! More

the salesman was the worst I have ever talked to I had flayer they said car in it was already sold rental company came in and bought 9 of them the week before wish was 7 days before sale was to start so w flayer they said car in it was already sold rental company came in and bought 9 of them the week before wish was 7 days before sale was to start so we then said ok lets see what we won with our number yea we won gift card for target but I guess they dident have any said we have to come back to get so I ask how much is it worth 5.00 so I guess they can keep if they ever get them in ask salesman how much is certain car he said he dident know it depends on my credit never herd that before I said that dosent matter on price so this was the 4th time I have been there same kind of service everytime so I will not deal with them ever they really give car dealers bad name who ever is in charge should be replaced this was at 8.30 in morning not sure what new person it was luis or jesus More

Worst experience I have ever had. My air conditioning would not turn off, they had my car for a full week. No rental car, no offer for a loner car, nothing...my car was still under warranty. Got my car b would not turn off, they had my car for a full week. No rental car, no offer for a loner car, nothing...my car was still under warranty. Got my car back after they did $600 worth of work to fix it. Did not fix problem. Came back a week later to install a new part... problem still not fixed. Never using the dealership again. They have no customer service skills at all. In fact I’m never stepping foot on another Larry H Miller Dealer again. More

Everyone at LHM Dodge Denver was great to work with, the sales team went above and beyond to make a deal that fit our needs perfectly. No pushy tactics, just honest sales. With quarantine/Covid going aro sales team went above and beyond to make a deal that fit our needs perfectly. No pushy tactics, just honest sales. With quarantine/Covid going around, all staff used masks and facilities seemed clean. No worries visiting. More