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Larry H. Miller Chrysler Dodge Ram FIAT Denver
Denver, CO
216 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 216 reviews
December 04, 2021
The incompetence is all through mopar! Their knowledge is down the drain! Just for a radio! Tried to up grade my radio from the 8.4 to the 12 inch screen and they have no clue about it but they sell it🤔 tal down the drain! Just for a radio! Tried to up grade my radio from the 8.4 to the 12 inch screen and they have no clue about it but they sell it🤔 talked to service and they are lost! But want to charge 175 a hour to diagnose 🤔 Talked to parts and the guy said I have to go to a third party for a oem radio. He was cool and tried to help but this is a joke! Trying to charge $6500 to install when it's easy to do! The programing is the problem. Called mopar referred to dealer! Dealer referred back to mopar! They are a joke! They say your part of the ram family! Yeah right! Unknowledgeable in their own products plus try to rip you off! Thanks don't feel part of the family! Mean while i have your truck! More
by Tech5577
Employees Worked With
Not listed
November 30, 2021
***CAUTION*** CAUTION***Inflate HoursOver ChargeDuck ***CAUTION*** CAUTION*** Inflate Hours Over Charge Duck Your Calls Went to These Guys For an Installation That Should Have Taken 90 Minutes to C ***CAUTION*** CAUTION*** Inflate Hours Over Charge Duck Your Calls Went to These Guys For an Installation That Should Have Taken 90 Minutes to Complete- For an Average Joe. These so Called Professionals Wound up Taking Two And a Half Hours(2.5). I Tried Confronting Them About The Situation And Why This Install Took Longer Than The Manufactures Maximum Installation Time, But at That Point They Blamed me Saying That The Time Estimation They Gave me Meant They Could Use All of it After I Agreed. So They Used All of it! And, to Add Insult to Injury They Ducked And Dodged my Calls. I Feel so Disrespected as a Person Because of These Peoples Lack of Honesty And Service. The so-Called Professionalism Leaves Something to be Desired. I Strongly Recommend Against This Company. (Installation: K&N Cold Air Intake) More
by melissa.whitmire044
Employees Worked With
Frederick
September 20, 2021
Greg out salesman was awesome went in and want sure between three vehicles what we wanted was willing to work with us and test drive each one did the deal in a few hours the finance guy Was awesome. On between three vehicles what we wanted was willing to work with us and test drive each one did the deal in a few hours the finance guy Was awesome. Only downfall was the dealership is in need of major overhaul the building doesn’t live up to the wonderful staff that works there More
by Bjcumley915
Employees Worked With
Gregory Connel
September 13, 2021
It's unfortunate that you can't trust if work has actually been done on a vehicle when it's taken in for repair. Took my car for a safety recall and dealer claimed work had been done via the invoice actually been done on a vehicle when it's taken in for repair. Took my car for a safety recall and dealer claimed work had been done via the invoice I received. They subsequently admitted they did not do the safety recall when the concern was escalated to corporate Fiat. Fortunately I was to able to recover the fees paid. However now I have a car that needs to be driven cross country and no trust worthy dealer to perform the safety recall. More
by Dawn
Employees Worked With
Josh - GM
August 25, 2021
Took my elderly mothers car in for repair. She asked me to deal With them because I know more about cars then she does. I was told It was a broken flywheel, when I challenged this the service manager look to deal With them because I know more about cars then she does. I was told It was a broken flywheel, when I challenged this the service manager looked at the car. And told me it wasn’t the flywheel it was actually an output shaft in the transmission. But they couldn’t give us an actual diagnosis, just a guess. We were told the vehicle would need a new transmission with a quote of over $8000. We declined the repair. When I Picked the vehicle up it was still parked in the exact same location I had dropped it a week early when I towed it in. I took the vehicle to an independent shop. Who had the vehicle fixed, running and driving in less then 30 minutes. No transmission needed. The vehicle was also taken in for a safety recall. We were told the recall was completed. Upon inspection the recall was not completed and we were lied to again. I called and tried to speak with a manager. I was told one wasn’t available and the woman on the phone asked if she could help. I explained the situation and wanted to know why I was charged for an hour of diagnostics when one wasn’t done. I was given excuses. And told vehicles are put back exactly where the are taken from that’s why it was in the same spot where I dropped it off. When I told the lady on the phone I strongly encouraged her to get the message to her boss to call me back so we could find a resolution. I told her if I didn't hear back from someone my next step was to sue the xxxx out of them. She promptly told me that because I was going to involve a lawyer she couldn't speak to me any longer. I told her that was my next step if they didn’t want to work with me. She said you are going to involve a lawyer I can’t talk to you. She told me to contact Larry H Miller corporate. Said thank you and hung up on me. Talk about a predatory business/dealership. Anything to make money off of anyone. With no regard for any moral or ethical standards. More
by Poor quality
Employees Worked With
Chris, Candace
August 02, 2021
The sales department lured me in with the promise of a "close to black" colored Challenger. They took the keys to the vehicle I drove there and refused to give them back. I went ahead and purchased the Ch "close to black" colored Challenger. They took the keys to the vehicle I drove there and refused to give them back. I went ahead and purchased the Challenger and during the very first service at their dealership, they dinged both doors! They actually made a pretty good effort at repairing the dings. Now, however, their sales team contacted me to upgrade my Challenger to the Hellcat and set an appointment for me to come in and see it. I checked their inventory and they do not even have one! This is how they do business?!?! I would do my best to avoid this place.. just FYI. More
by wayne
Employees Worked With
DWIGHT COLLINS
July 16, 2021
Worst service department I've ever delt with. Service representatives are rude and act as your inconveniencing them. I took my grand Cherokee to have window regulators replacement and they damaged my doo representatives are rude and act as your inconveniencing them. I took my grand Cherokee to have window regulators replacement and they damaged my door panel.took almost a month to get them to repair the damage.not to mention I was quoted a cost for the regulators and labor and when I got there to get the work done the parts doubled in price and so did the labor. Didn't approve the repairs because of that. Yesterday I took my other jeep grand Cherokee there to get a quote for replacement of my ball joints in the front ..also to give them a chance to appease themselves and prove they're reliable service center. Well the service representative was extremely rude and acted as I was inconveniencing him and refused to do a quote as he wanted to go home. Worst service ever ! I'll never return there and recommend anyone not to go there. They will steal you blind for parts and service with hidden charges. And the service representatives are rude. I would've given them zero stars but had to give them one star to Post this review More
by Disgruntled customer
Employees Worked With
All service representatives
July 13, 2021
Top of the line customer service! Kendra was absolutely phenomenal! The sales team and finance department are super thorough. The best experience I've had! phenomenal! The sales team and finance department are super thorough. The best experience I've had! More
by Kav
Employees Worked With
Kendra, Paul , RJ Morris
May 26, 2021
Last minute needs that were gratuitously accommodated. Fast and professional Options were explained clearly and rep did not come of like a salesperson but a concerned individual Fast and professional Options were explained clearly and rep did not come of like a salesperson but a concerned individual More
by BillO
Employees Worked With
Not sure
February 27, 2021
Had a terrible experience at Toyota Mountain Denver. I am a single older mom, and I wanted a Toyota Tacoma. They had an overpriced truck, and wouldn’t budge one penny on sticker price...remember I am a dumb a single older mom, and I wanted a Toyota Tacoma. They had an overpriced truck, and wouldn’t budge one penny on sticker price...remember I am a dumb old lady! Not so! My son and I walked out. Dodge Fiat Larry Miller had a Toyota Tacoma 2020 that had been traded in. It is a beautiful truck. I controlled my enthusiasm while checking out this truck. The staff from my sales person, the manager to financing couldn’t have been kinder, engaging, and fair. Mountain Denver Toyota could take a training class from this dealership. More
by gdyvette
Employees Worked With
Manager and Arealous
