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Larry H. Miller Chrysler Dodge Ram FIAT Denver

Denver, CO

Overview
Reviews
4.3
217 Reviews
Call Dealership (833) 290-8206

2727 S. Havana Street

Denver, CO

80014

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Showing 217 reviews

January 10, 2024

I was only interested in 2 trucks. I told the manager I would buy the one that I got the best price. The other one had more options and was a year newer. Instead of trying to work w More

by Jan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Arealous Hughes, Gary Garneau
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Jan 10, 2024 -

Larry H. Miller Chrysler Dodge Ram FIAT Denver responded

Hi Jan, we are really surprised to see this review and that we left you feeling this way. Prior to your arrival, our sales person worked with you on your trade-in value to match a different dealerships offer on your trade-in of $6,000 and offered a better price than what you had working with the other dealership. When you arrived from your 4 hour drive-in, you informed us of another and different dealership that offered you another better deal, however it was on a model year 2024, as opposed to the 2023 we had originally been working, so we shifted focus vehicles to match or beat the new offer we were up against. We offered you another tremendous deal, only to find out from you that side steps were included in the other offer, but were not present on the worksheet that you handed us to review. We then offered to give you the side-steps for free. You decided that you wanted to think about it, and that was the last feedback we received about this situation. I'm not sure we knew that you didn't want the vehicle we were tirelessly working on to make the 4-hour drive worth your while. I believe we were cordial, courteous, prompt and responsive to all of your needs, as they evolved through this experience. I apologize that you left feeling that you wasted your time. We wish you the best.

Jan 10, 2024 -

Jan responded

The side step offer was that you would put them in the bed of the truck and it was my problem to get them installed. I never said i didnt want the vehicle. I said my search was narrowed to 2 vehicles. I said i was buying the one that i got the best deal on. I was able to get a Big Horn/ Lonestar a year newer for less than you were offering.

Jan 10, 2024 -

Larry H. Miller Chrysler Dodge Ram FIAT Denver responded

Very good, it sounds like a case of miscommunication as I witnessed Arealous speaking with our Service Department and checking to see if they were able to install the side steps that day, and I also witnessed Yusef, the sales manager, inform you that we would be able to install them that day, so again I do apologize that we left you feeling this way. Yusef said "we will throw them in" which is not a literal statement, rather a colloquialism, intended to imply that we would give them to you for free. Maybe this is where you interpreted it as we would put them in the back of the vehicle. As well, we were also working with you on a Model Year 2024, so again it sounds like a case of misunderstanding as you mentioned that you got a year newer vehicle, however we were offering you on a MY 2024. In any case, we appreciate you taking the time to review us and wish we could have communicated more clearly with you.

December 12, 2023

I did not purchase a vehicle but I was very happy with my experience, and will return when I am ready. More

by RAM BOY
Recommend Dealer
Yes
Employees Worked With
Alex Zavala
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Dec 15, 2023 -

Larry H. Miller Chrysler Dodge Ram FIAT Denver responded

RAM BOY, it's great to know that Alex provided you with a memorable experience even without a purchase. We're here for you whenever you're ready to take the next step. Thank you for keeping us in mind for the future, and we look forward to the opportunity to assist you again! - Dustin Johnson, General Manager, (303) 636-2588, Djohnson4@asburyauto.com

December 12, 2023

Great team and easy to work with! Kristin was awesome and answered all of my questions! More

by DavidEZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristin Cooper
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Dec 15, 2023 -

Larry H. Miller Chrysler Dodge Ram FIAT Denver responded

DavidEZ, it's wonderful to hear that Kristin made your experience so positive! We strive for clarity and ease in every interaction. If you have any more questions or need further assistance, we're just a call or visit away. Enjoy your new vehicle, and thanks again for choosing our team! - Dustin Johnson, General Manager, (303) 636-2588, Djohnson4@asburyauto.com

November 25, 2023

I came in just to look at cars but I left with one the team really tries to met my needs to make buying a car easier More

by malynphan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Garneau, Jess Spencer, Alex Zavala
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Jan 10, 2024 -

Larry H. Miller Chrysler Dodge Ram FIAT Denver responded

Thank you so much Malyn! We really enjoyed working with you to get you the new Durango!

November 11, 2023

Great service and very helpful with finding the truck I wanted and with a price I liked More

by dridge54
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Zavala
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November 08, 2023

It was an easy process and my salesman Alex was professional, kind and made sure that I had everything I needed. More

by bxnyrican77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jess Spencer, Alex Zavala
Report | Print
Nov 08, 2023 -

Larry H. Miller Chrysler Dodge Ram FIAT Denver responded

Thank you very much! We really enjoyed working with you as well!

October 29, 2023

Alex, our sales person was excellent. Very patient explained everything thoroughly enjoyed my car buying experience. It was great.! More

by troxels1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Zavala
Report | Print
Nov 01, 2023 -

Larry H. Miller Chrysler Dodge Ram FIAT Denver responded

Your kind words are truly appreciated. Our team works tirelessly to make sure each customer has a positive and enjoyable experience, and it's wonderful to hear that we were able to do that for you. We hope to see you back soon for all your automotive needs.

October 04, 2023

Janelle did an outstanding job of helping me through the process of selecting the vehicle that I ultimately purchased. More

by Charliejohnsonks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Janelle Kennedy, Nick Marklowitz
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Nov 08, 2023 -

Larry H. Miller Chrysler Dodge Ram FIAT Denver responded

Thank you Charlie! Our team works tirelessly to make sure each customer has a positive and enjoyable experience, and it's wonderful to hear that we were able to do that for you. We hope to see you back soon for all your automotive needs.

September 26, 2023

Janelle K was phenomenal! She took the time to answer any question or concern that I had, and after I told her what I was looking for, she picked the exact truck that I was wa More

by umbernox
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Janelle Kennedy
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September 24, 2023

Jake was awesome! He helped me get into a car at an affordable payment and made it as easy as can be! More

by Brianna B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Ely
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