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Larry H. Miller Chrysler Dodge Ram FIAT Denver

Denver, CO

Overview
Reviews
4.2
216 Reviews
Call Dealership (833) 290-8206

2727 S. Havana Street

Denver, CO

80014

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Showing 216 reviews

April 18, 2024

Preston was great helped me through the whole process if you get a car go through most seem less process I’ve ever been through!! Chris in finance also made this process so easy and seem less!! More

by brdano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Preston Mink
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April 06, 2024

Preston was great. I would recommend anyone needing a car to go see him. Awesome service. More

by skwsteam
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Preston, Jake Ely, Joseph Lopez, Arealous Hughes, Tim Totzke, Alex Zavala, Yusef Mustafa, Jay Octaviano, Kristin Cooper
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March 17, 2024

Arealous, Jess and Yusef were great to work with. No high pressure. We negotiated a reasonable price for both of us and the paperwork was done quick and as painless as could be. Truck was well detail More

by Jeffe9917
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arealous Hughes, Jess Spencer, Yusef Mustafa
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March 10, 2024

I've a lot of issues with other dealerships. Honestly never wanted to go to one ever again. This dealership was ABSOLUTELY AMAZING. Alex upfront stuck with us the whole process and had great cus More

by Shelby98
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richie, Alex Zavala
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February 24, 2024

I was treated very well by all involved. The new management is noticeable. Good listening and helped me find what I needed. Kudos to Alex and Richie! More

by vasquezmr
Recommend Dealer
Yes
Employees Worked With
Manager Richie, Alex Zavala, Yusef Mustafa
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February 17, 2024

Great experience at the dealership overall but you have to talk to Alex! Does the work to get the sale closed and is easy to work with. He made the difference More

by Mortega
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Garneau, Jess Spencer, Alex Zavala
Report | Print
February 11, 2024

They were great! The salesperson Kristen and the management team worked really hard to get a deal that we were all happy with. The car is great and they worked reall More

by brooksramsey30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Garneau, Jess Spencer, Yusef Mustafa, Kristin Cooper
Report | Print
January 24, 2024

LHM Sales were extremely helpful. I got everything I need in less than an hour. More

by ledfalcon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Garneau, Alex Zavala
Report | Print
January 19, 2024

Great customer service. Pin pointed my options. Fast turn around on paperwork. Basically in and extremely happy out service!!! More

by ChristianR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Garneau, Alex Zavala
Report | Print
January 10, 2024

I was only interested in 2 trucks. I told the manager I would buy the one that I got the best price. The other one had more options and was a year newer. Instead of trying to work w More

by Jan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Arealous Hughes, Gary Garneau
Report | Print
Jan 10, 2024 -

Larry H. Miller Chrysler Dodge Ram FIAT Denver responded

Hi Jan, we are really surprised to see this review and that we left you feeling this way. Prior to your arrival, our sales person worked with you on your trade-in value to match a different dealerships offer on your trade-in of $6,000 and offered a better price than what you had working with the other dealership. When you arrived from your 4 hour drive-in, you informed us of another and different dealership that offered you another better deal, however it was on a model year 2024, as opposed to the 2023 we had originally been working, so we shifted focus vehicles to match or beat the new offer we were up against. We offered you another tremendous deal, only to find out from you that side steps were included in the other offer, but were not present on the worksheet that you handed us to review. We then offered to give you the side-steps for free. You decided that you wanted to think about it, and that was the last feedback we received about this situation. I'm not sure we knew that you didn't want the vehicle we were tirelessly working on to make the 4-hour drive worth your while. I believe we were cordial, courteous, prompt and responsive to all of your needs, as they evolved through this experience. I apologize that you left feeling that you wasted your time. We wish you the best.

Jan 10, 2024 -

Jan responded

The side step offer was that you would put them in the bed of the truck and it was my problem to get them installed. I never said i didnt want the vehicle. I said my search was narrowed to 2 vehicles. I said i was buying the one that i got the best deal on. I was able to get a Big Horn/ Lonestar a year newer for less than you were offering.

Jan 10, 2024 -

Larry H. Miller Chrysler Dodge Ram FIAT Denver responded

Very good, it sounds like a case of miscommunication as I witnessed Arealous speaking with our Service Department and checking to see if they were able to install the side steps that day, and I also witnessed Yusef, the sales manager, inform you that we would be able to install them that day, so again I do apologize that we left you feeling this way. Yusef said "we will throw them in" which is not a literal statement, rather a colloquialism, intended to imply that we would give them to you for free. Maybe this is where you interpreted it as we would put them in the back of the vehicle. As well, we were also working with you on a Model Year 2024, so again it sounds like a case of misunderstanding as you mentioned that you got a year newer vehicle, however we were offering you on a MY 2024. In any case, we appreciate you taking the time to review us and wish we could have communicated more clearly with you.

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