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Larry H. Miller Chrysler Dodge Jeep Ram 104th
Thornton, CO
1,033 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,033 reviews
October 18, 2016
What A Joke!!!!!!!!!!!!!! Gary, Sorry it took so long sir to get this to you. I sent a tradesman 3500 white in color and a Laramie as well. both vehicles have rebates as Gary, Sorry it took so long sir to get this to you. I sent a tradesman 3500 white in color and a Laramie as well. both vehicles have rebates as well. let me know what you think, the SLT you saw online happened to be a dealer trade for a different customer so we actually dont have that vehicle but I can work you a deal on theses two of which ever one you decide on. Thanks Chris So why was it on Auto Trader???????????????? I need to speak with a manager!!!!!!!!!! We went over this truck on the phone together this morning just after 9 am this morning??????????? You assured me this truck was available and you would not let anyone else purchase the vehicle????? You said to give you an hour and you would get back to me?????????????????? When I called around noon, you apologized and said you were to busy selling anther vehicle and had found someone else to help and they would contact me??????????????? It's now 2:30 and you send this answer in an e-mail????????????? I have bought a vehicle from a LHM dealership in Colorado Springs and had a wonderful experience?????????????????? This time not so much???????? And please have a LHM representative call me!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Gary Romano Larry H. Miller RAM Truck Center 104th 1-866-729-1656 2500 W. 104TH DENVER, CO 80234 Stock No. HG552478 VIN 3C63R3LL4HG552478 More
by sadbuyer
Employees Worked With
Chris Meachum
October 07, 2016
Great Service Experience Want to comment on the great service experience I had yesterday. Called and spoke to Robbie in service and he was able to get my truck in without an Want to comment on the great service experience I had yesterday. Called and spoke to Robbie in service and he was able to get my truck in without an appointment as I am leaving today for a long weekend and needed it for my trip. They were very helpful and I will definitely take my truck back again. More
by Bbanka
Employees Worked With
Robbie in Service, Bill Spratte
October 05, 2016
SERVICE DEPARTMENT IS INEPT! They don't do the work!!! SERVICE DEPT IS HORRIBLE!! They dont do all the work requested and cant fix chronic issues! READ OTHERS REVIEWS IT IS NOT JUST ME THEY ARE HORRIBLE! SERVICE DEPT IS HORRIBLE!! They dont do all the work requested and cant fix chronic issues! READ OTHERS REVIEWS IT IS NOT JUST ME THEY ARE HORRIBLE!!! I have a 2015 Jeep Renegade that has visited the service department for basic oil changes and check engine lights (SAME ISSUE THEY STILL HAVE NOT FIXED) and a stuck key, THAT WAS A TOTAL SCREW UP. They have not rotated the tires and this last time during a test drive they got road paint all over the front driver side and will not pay to get it cleaned. The Service Department does not do the work they are supposed to and returns the car with grease on the door or sticky stuff from the cleaners on the dash, oily finger marks on the headliner or now road paint. 1st Oil change 7/14/15 oil on shift knob and steering wheel, 2nd 10/9 15 sticky stuff inside on window and dash, since then other little things, oily finger prints on the doors, last set of seat covers had oil on the dirver side by the seat adjustment lever, little stuff but this is my car and they should take care of it. This while they cant fix the check engine light and 4x4 not working. READ ON to see the lie they had to admit to! The last two oil change/tire rotation visits they did not rotate my tires. I pointed this out the 1st time as the low tire pressure on 1 tire was in the same place. They told me the sensor had not "reset" and that was the issue. The second time I took pictures before I dropped it off, and at completion I showed Jon Cambell the pictures of before and after, he immediatly told me that the sensor had not been reset, I had already driven the car from the dealer to federal and back, he then said that the tire sensor must be bad. I drove the vehicle home checked the pressure with my gauge, it was low, filled it up and then took a picture of the dash showing the sensor was not bad as it read the same all the other 3 tires now. I sent these pictures to Jon and at that time he admitted that the work was not done and that it would appear the tires were not rotated the last two times. I have had a check engine light that comes on and the 4x4 does not work, that have had it 3 times prior to the last complaint and they can not fix it. This time they put in a new wiring harness, test drove the vehicle and ran over white road paint and will not pay to get it cleaned. They state that there is no road work going on where they drove it. I am on a mission now to make sure you know what your getting into these guys are awfull. They will take you car as they get paid from chrysler to perform warrenty work that they dont seem to be able perform. THEY MAKE THEIR MONEY YOU DONT GET THE SERVICE YOU ARE SUPPOSED TO! More
by Kurt Smith
Employees Worked With
Jon Cambell
October 02, 2016
Unprofessional Advertise finance everyone. Lie! Told my son they would call the next day a week later no word and not returning my son's phone call! UNPROFESSIONAL! Advertise finance everyone. Lie! Told my son they would call the next day a week later no word and not returning my son's phone call! UNPROFESSIONAL! Would not recommend this dealership! Horrible customer service. More
by Horrible Place
Employees Worked With
Jadon Tunis
September 19, 2016
Nathan was absolutely the best! We started looking at the jeep grand cherokee, Nathan was so informative and professional, that we went back the next weekend to look at trucks. I had We started looking at the jeep grand cherokee, Nathan was so informative and professional, that we went back the next weekend to look at trucks. I had another maker in mind that I really liked, but I bought the Ram instead from Nathan! Great experience all around. More
by Cfarley
Employees Worked With
Caleb keadle, Nathan Grizzoffi
August 15, 2016
Horrible experience never again Jadon Tunis was are sales rep. We have had nothing but problems with the car he sold my dad. First off on the test drive Insaid something about the ca Jadon Tunis was are sales rep. We have had nothing but problems with the car he sold my dad. First off on the test drive Insaid something about the car bouncing around and the shimmy I felt, he said must need tires rotated and balanced. Ok yeah... So my dad went ahead and bought the stupid car. First off he had to come in twice to sign paper work. We noticed shock was missing from back passenger wheel. Came on and talked to Allen who supposedly was a manager, let him know about issue, he said wait until this "great warranty" they sold my dad to kick in and it would cover it. They never sent in registration paper work so dad had to pay for a extension. Went back to dealership spoke to Jadon the guy who sold him the car, who said he would take it and get it taking care of immediately. He drove off in my dads car, came back and said it was there when we got the car HA. When he took it to wherever all they did was paint a blue line on the other shock.. Jadon said the shock was ripped off and we must have done it cause they would never sell a car that way. BS. My dad then took it to service department and low and behold the "great warranty"!doesnt cover it. So dad takes car to reputable car mechanic who says " there is no way this just happened it is All rusted out been this way a long time" this dealership did not only screw my dad in the car they put him in they have also endangered his Life and everyone else's who rides in the car. With a $2000 dollar price for my dad to get this fixed. More
by Kelliejl
Employees Worked With
Jadon Tunis, Allen Shultz
August 13, 2016
Just another dealership I inquired about pricing on a used 2014 Honda Odyssey LHM had on the lot. The price seemed very reasonable, so I scheduled a test drive. On the test d I inquired about pricing on a used 2014 Honda Odyssey LHM had on the lot. The price seemed very reasonable, so I scheduled a test drive. On the test drive, I verified pricing with Nathan. Everything seemed to be in good shape, so I scheduled a longer test drive so that I could show my wife the next day. I drove up to get the car on a Saturday morning. After I had it home and had shown my wife and kids, I received a phone call from Nathan that he had made a mistake on pricing and it was actually $10K more expensive than he had quoted. Obviously, I immediately returned the vehicle. Nathan met me at the door with a "deal" to make things right with a slight discount on the upcharged price. He also offered me $8,000 on my trade, when the lowest offer I had received from other dealerships was $9,500. Obviously, it was not a "deal." I was assured by Nathan and his manager Bill that the original pricing mistake was merely an accident. I am inclined to believe them, but given the 3 day time frame that the original price had stood for and the timing of the phone call to let me know pricing was different, the seed of doubt enters one's mind. The bottom line is that you shouldn't expect this to be any different than any other dealership. You MUST negotiate everything. Shop around. You have to be ready for unannounced fees and "option packages" to be added to your bill. And, you have to tolerate and expect the typical sales tactics that dealerships are known for. I wish you the best of luck in your used car search. God knows we all need it. More
by Dcure13
Employees Worked With
Nathan Grizzoffi
August 03, 2016
An amazing team worthy of your business. This team is amazing! Ira, Sevan, and Tyler helped me get my dream Jeep and made sure that everything I needed was taken care of before I left. This team is amazing! Ira, Sevan, and Tyler helped me get my dream Jeep and made sure that everything I needed was taken care of before I left. I couldn't have gotten my Grand Cherokee without their help and I'm grateful for their professionalism and ability. They are kind, authentic, and genuinely interested in keeping every customer as a happy customer for life. If you're considering buying a new car, you should definitely pay them a visit; it's worth the trip. More
by hbrumleve
Employees Worked With
Tyler, Sevan Stryker, Ira Tew
August 01, 2016
Susan was great! Very pleasant experience buying my new Jeep Renegade Limited from Susan Odell. She was very friendly, attentive, honest, and good to work with overal Very pleasant experience buying my new Jeep Renegade Limited from Susan Odell. She was very friendly, attentive, honest, and good to work with overall. Same with the guy in the finance department...forgot his name. Would work with those two again! The service department however left a little to be desired. When dropping off my car for some extras we wanted installed not one person from the service department looked up from their computer to greet me. I finally had to ask if I was in the right area. (I wasn't.) Then I had some questions about the extras we were having installed, and was treated with open hostility and rudeness by Dan Knofke (sp?). He was blatantly rude and passive aggressive. Even when I called him on it he didn't change his tune or apologize. I don't think I would have made this purchase had I dealt with the service department and Dan first. More
by pj4560
Employees Worked With
Dan Knofke, Susan Odell
July 28, 2016
Attention to detail. Nathan Grizzoffi helped me find what I was looking for very quickly. He narrowed down my search and didn't give me a hassle with my trade in. I was tr Nathan Grizzoffi helped me find what I was looking for very quickly. He narrowed down my search and didn't give me a hassle with my trade in. I was treated with respect and the process moved forward very smooth through locating the vehicle and with financing as well. I had a deadline to meet as far as time and Nathan did everything possible to meet that deadline. Thank you for your attention to detail. More
by cwilli4275
Employees Worked With
Nathan Grizzoffi
