Larry H. Miller Chrysler Dodge Jeep Ram 104th

Gracias! Amazing all around! My wife and I took our daughter window shopping for a car as she was getting ready for her sophomore year at CSU. Our sales Rep/B Amazing all around! My wife and I took our daughter window shopping for a car as she was getting ready for her sophomore year at CSU. Our sales Rep/Buddy Gabe, was patient and understanding of our needs and budget, She found a car! Everyone in the dealership was gracious. The GM, Brent Wood, came out to greet and congratulated us. He stayed and talked for a while with my family, Awesome Man!!! We were so extremely satisfied with our experience that we came back 3 days later and my wife up graded her car. Two vehicle's in 1 week, that only happens if you trust who your working with. We did, we do! Great job you guys, team work makes the dream work! Edward & Jennifer Garcia More

Great experience from an out of state buyer! Ira Tew was a pleasure to work with. He made the experience easy with no surprises. I am an out of state buyer and he was very reasonable with his app Ira Tew was a pleasure to work with. He made the experience easy with no surprises. I am an out of state buyer and he was very reasonable with his approach and made the transaction easy to understand! I would certainly consider buying from Larry H. Miller again in the future. More

Under Qualified Staff. I always thought taking my car to the dealership and paying more for services would ensure my car was taken care of. Not true at this dealership. Th I always thought taking my car to the dealership and paying more for services would ensure my car was taken care of. Not true at this dealership. They way overcharge but send you home with items you paid for not completed (tire rotations not done and cannot "remember" to align my car as requested) and their shop cannot even install a roof rack safely but they will send you home stating "that's the best we could do" The best you can do??? You can't read instructions and follow them to install a jeep roof rack and you work at a jeep dealership. You should not have a job in the car industry. My husband replaced the top in less than 2 hours, correctly and that's the best you can do. They even left off mounting screws and parts to the top that could have caused something to go horribly wrong...it could have fallen off and hurt my car, another car or even a person! Had a car accident and they refused to send me a receipt needed for the insurance company because they didn't want to show what their overall "mark up" is on parts!! xxx?? Eric Schmid finally called and sent to me and apologized and said he didn't know why Matt and Robbie in service were holding it back or not returning my calls. I am a patient kind and caring person and I was VERY patient with this dealership for too long. Among other issues w/ staff and feeling lied to and my car NOT being taken care of like I feel it should when I pay dealership pricing, I feel completely duped. Don't be duped...go somewhere else! More

Would not provide pre-purchased coil change Date: July 26, 2018 To whom it may concern, Subject: Lost customer over an oil change Please let me set the stage; Today, July 26, 2018, I h Date: July 26, 2018 To whom it may concern, Subject: Lost customer over an oil change Please let me set the stage; Today, July 26, 2018, I had a service appointment scheduled at 7:30am to drop off my 2015 Jeep Grand Cherokee for an oil change and recall service. Nothing was accomplished today because your Service Manger ( no name provided by him) refused to honor my previously purchased oil change package. If records are correct, in December 2016, I was sold a deal on (3) oil changes for $100. ( I was a first time new customer at that point) Today I still had one oil change left that I expected to use. Originally no contract was given to me explaining terms of service at the time of purchase. I was purchasing three oil changes, simple. The service writer that originally sold me the (3) Three oil change package said he would simply put the information into the computer for future reference on my subsequent visits. Today your Service Manger “argued” with me and pointed out that what was actually sold to me was a 1-year contact (now expired) that included a required six month interval oil change schedule. No time limit/requirements were ever explained to me at the time of purchase. Your Service Manger would not honor this deal claiming the computer was in charge and he had no authority to override the computer to make this right. I left the premises today with my Jeep and no service performed. Sadly, after dropping off my Jeep today I had planned to visit the new car showroom to look at purchasing a new Jeep, but because of this whole fiasco by the poor customer service provided by your Service Manager, that too did not happen today. I originally came to your dealership because of similar problems at a previous dealership and even complimented the Service Writer today on how nice everything was going at Larry H. Miller. That all faded away in 15-minutes. So I ask you; Wouldn’t it have been fiscally responsible of you Service Manger to just give me the $33.33 oil change that I had PAID FOR? Now you have lost a customer that will no longer be utilizing your service department and not making any new vehicles sales from this dealership. What can bring me back? Simple…an apology by management and your Service Manager, plus provide the oil change which I had paid for. I’ll give you the opportunity to make this right and wait for your reply before taking my vehicle to another dealership for service. Thank you for you consider in this matter, More

Service Level Abysmal with Unprofessional, Liars in Charge My 2015 Jeep Wrangler was brought in for odd noises coming from the engine bay. The service advisor assigned to me was Chris Keddington. It was droppe My 2015 Jeep Wrangler was brought in for odd noises coming from the engine bay. The service advisor assigned to me was Chris Keddington. It was dropped off on Wednesday at 7:25 AM. At approximately 5:30 PM, I called for a follow up. I received no answer but instead a text from Chris advising that he would need another 45 mins to an hour for the technician to determine the problem. At 6:45 PM, Chris called and advised me that they found the source of the noise as it was a missing bolt along with a busted shock. He said that he would contact my extended warranty company to see if it would be covered. However, he had the part and could get it done the next day. The next day (Thursday) I followed up again for an update. He stated he didn't hear back from the extended warranty company. I proceeded to look into my warranty myself and determined that this wasn't covered. I assumed this was the case from the beginning, however Chris stated that sometimes those items are covered. Now that I confirmed this was an out of pocket cost, I asked Chris to replace both shocks and had inquired if it would be smart to do all 4. He advised me that wasn't necessary and the two would suffice. I also asked being the vehicle had a 2' lift if he recommended going with a heavier duty shock. He stated it wouldn't be necessary. He stated that it would be completed on Friday. The cost estimate was approximately $650 for OEM replacements with labor. Friday afternoon, I again called for an update. Chris stated that he put some thought into it over the night and thought he would speak to Nathan Grizzoffi as Nathan is a Jeep buff and would better know whether the shocks should be upgraded. However, Nathan wasn't answering his phone or texts and had odd hours so it was difficult to get a hold of him. Chris stated he would follow up once he made contact with Nathan. At this point, I advised Chris I was starting to get annoyed with the lack of follow up and I needed my vehicle back sooner than later, especially being it was just shocks. Needless to say no contact was made until Saturday morning at 9:20 AM. At this time, Nathan had contacted me and advised that Chris spoke with him regarding my situation. Nathan was very knowledgeable and understanding. He advised me that they would order me aftermarket heavier duty shocks and that labor would be 2-3 hours as is standard by their book. He stated that they would only charge me actual cost of the parts plus labor. He said I was looking at around $800 now with the heavier duty shocks. Nathan stated sometimes they have them in stock and possibly my vehicle would be completed by the end of day. If not, they would get the parts Monday and could complete it then. Late Saturday afternoon, I received a call from Chris advising me that the heavy duty shocks Nathan wanted to order me were no longer available. Chris went on to say that they will need to order me a comparable set on Monday. Monday morning I called and left a message at 9:30 AM for Chris. By 11:30, I hadn't received a call back so I personally went down to the dealership. I requested to speak to Chris, however he was out in addition to be out the rest of the week. I was seething at this point and asked for the Service Manager. The Service Manager Jon Campbell began to research my open repair ticket. While investigating my work order, another adviser had contacted Nathan for an update on my parts. After a few minutes, they determined that my parts were at 4Wheel Parts, but they didn't have anyone available to get them. I explained my frustrations and stated well someone needs to go get them because it is pushing a week that I am without my vehicle and I am getting a run around. Jon stated he will have someone go get them and begin the repairs today. I indicated that I want a call with the pricing on the service order as I wasn't even informed what brand shocks they would be giving me. I advised Jon that I was supposed to be paying about $800, pay exact cost with no markup on cost per Nathan and Chris, and I had their 10% discount from their website. I requested a call with details and billing total prior to repairs being done. While waiting for a call back from Jon, I contacted Nathan via text and inquired what brand shocks they would be using. He informed me that would be Rubicon Express. I requested the model, but never received a reply back. Jon finally called me and stated the repair cost would be closer to $900 which included my 10% off coupon. I inquired about the cost and he stated it was about $100 per shock. Then the labor was going to be 3.1 hours. I advised Jon to begin repairs as I wanted to research what I was getting and see the reviews on the product. Something wasn't right about the cost which prompted me to do some research. I contacted 4Wheel Parts directly myself and inquired about my vehicle and the most expensive Rubicon Express shocks that they make for my specific vehicle application. I was told the cost to the consumer is $81.99 per shock. Now I am sure that the dealership gets them cheaper than that, but that is close to another $20 per shock markup after being told I would receive it at cost. When confronting Jon on my call back, I got the excuse of it being the parts department doing the increase. I informed him that you know you guys have dropped the ball consistently, shouldn't you have made sure this service failure didn't continue to get worse? You have lied and changed prices three different times, communication is non-existent, and now you are marking up parts that you commuted to not doing. Please do yourself the favor and go elsewhere. There are plenty of Colorado dealerships that would appreciate your business and treat you appropriately as you should be. This place would get zero stars if I had the ability to do so. I do not want a handout or anything for free, just honor your word and please font keep people's vehicles needlessly for any extended period of time. Their practices are unprofessional and don't deserve a dime of your hard earned money. More

Poor service and quality Poor service, long wait times. Just go to Emich or McDonald VW instead. They improperly flushed my coolant system and forgot to reattached my cars bel Poor service, long wait times. Just go to Emich or McDonald VW instead. They improperly flushed my coolant system and forgot to reattached my cars belly pan. More

Happy Family finally found a new Jeep Rubicon We pulled up and saw an awesome Jeep Wrangler Rubicon right in the front row. After coming from another Jeep dealer where a deal couldn’t be made, we We pulled up and saw an awesome Jeep Wrangler Rubicon right in the front row. After coming from another Jeep dealer where a deal couldn’t be made, we worked with Max and drove off in our brand new Jeep! Awesome experience! More

Shady dealership no customer service Wow! Talk about no customer service and very poor customer satisfaction. I went in on Saturday to buy a car. My sales person was Jason. First off, I h Wow! Talk about no customer service and very poor customer satisfaction. I went in on Saturday to buy a car. My sales person was Jason. First off, I have never felt so lied to. This dealership is shady. Jason told me he was a floor manager, he isn't. He told me they recieve 10 coupons a month for college students that they can use on car deals they want to process. This is another lie. We found a silver malibu. I applied, got "approved" did all the paperwork and left. I saw nothing wrong with the car. At the gas station I see hail damage. Legally dealerships must state hail and you must sign a hail disclosure. When I brought the car back, Jason said that there is no such thing as a disclosure and that they couldn't do anything. I asked to speak with a manager. The manager said I signed the paperwork, the car was legally mine and I couldn't go back on it. He also said the disclosure didnt exist. He tried to kick me out of the store. I said no and I was going to take legal action. Another manager walked over, Dan, brought me to his desk and had me sign a promise that they will fix the hail, and sign the disclosure. They told me to come back monday to get it fixed and I left thinking they sold me a car. Thinking I had a car, I sold mine on saturday night. Monday came, we dropped off the car at the hail place and they said it would take 45 minutes. We walk around the area for four hours checking on the car occasionally. The hail place was at a different location then the dealership. They asked us to take some of our stuff out of the car so they could fix the hail. Well, 5 hours later we end up at the original dealership, find our car in a different spot, with all of our stuff in it. Nobody asked permission to touch our stuff, nobody called us to say the car was moved, we had no idea what was happening. We go inside and they say we didnt get approved for the car.. 2 days and 5 hours after buying the car. They tried other cars but couldn't get us in one and we refused to sign the form because they already made us think we had the car. We left to talk, and try to buy a car off a less sketchy dealership. We asked if we could take our stuff home and they said no. I find this weird after they "sold" us a car for 2 days. We called and were promised we could get our stuff that night. We got there at 8:30, at closing, with the door still open. We asked to speak to a manager and it took him 30 minutes to even talk to us. He was rude and said that he wasn't giving us our stuff because we didn't come back earlier. He closed the door and locked it on us. I called corporate to get my stuff, and I was attempting to get a hold of a manager to get my stuff. All our money, keys, clothes, even sweaters were in that car. We are in the middle of moving and an hour away from home. Eventually, the manager came back out and said the keys were in the finance office locked and he couldn't get them. We told him we had no money, nowhere to go, we dont even have our house keys. We told him that at this point, with absolutely nothing we would be sleeping in the grass. He said as long as it was elsewhere he didn't care. He was yelling at me that it isn't his fault that I had bad credit, that I couldn't get financed. He took no responsibility for his dealership giving me a car they knew they couldn't sell me. He blamed his coworkers for selling me the car. Monday comes and I go get my stuff. First off, my keys were hanging at the management desk so I could have gotten my stuff last night. Tyler, the manager was expressing his feelings by leaving us with nothing. Then the general manager defends his sales team because Tyler accused my boyfriend of wanting to hurt him. This never happened! The management would rather keep there employees happy than there customers. They almost had a lawsuit for failing to disclose hail, I could have called the cops for them refusing to give me my stuff last night, and they had increased the advertised price of the car by 2k because "i didn't get approved". This is illegal. The service at this dealership was not acceptable. More

Made it right Dealership made things right. I should preface this review with having the wrong LHM. The LHM that I dealt with is in Aurora, CO not on 104th Dealership made things right. I should preface this review with having the wrong LHM. The LHM that I dealt with is in Aurora, CO not on 104th More