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Larry H. Miller Chrysler Dodge Jeep Ram 104th

Thornton, CO

4.5
1,029 Reviews

1800 W. 104th Avenue

Thornton, CO

80234

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Showing 1,029 reviews

October 22, 2018

Best dealer experience ever!!! From the moment I stepped onto the lot I received nothing but professional friendly service. Marci was so nice and never seemed pushy. She let me driv More

by TiaG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas Keenan, Brian Tyson, Marci Rowitz, Yusef Mustafa
Oct 23, 2018 -

Larry H. Miller Chrysler Dodge Jeep Ram 104th responded

Tia, it is such a pleasure to hear that Marci and our team have taken such great care of you and your family. Thank you for this glowing review. We will certainly look forward to being of assistance to you again in the future. - Brent Wood, General Manager

October 18, 2018

Great experience Awesome price for a great truck. I love my new ram 1500. There were a couple misunderstanding with the financing but the dealer worked quickly to solv More

by Gcowan1989
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marci Rowitz
Oct 19, 2018 -

Larry H. Miller Chrysler Dodge Jeep Ram 104th responded

Congratulations on your new RAM 1500! I am thrilled to hear you are loving it. I am glad to know we could be of help to you. Let us know if we can do anything for you moving forward. We wish you many memorable miles ahead of you. - Brent Wood, General Manager

October 11, 2018

Awesome buying experience, HORRIBLE service experience I had a wonderful experience when it came to purchasing my vehicle... but the service department is why I will NEVER go back. I brought it in yesterda More

by Lauren H
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jon Campbell
Oct 11, 2018 -

Larry H. Miller Chrysler Dodge Jeep Ram 104th responded

Lauren, I am saddened to hear that you were not completely satisfied after your service visit. We work hard to provide the highest quality of care and services for our customers. We value your feedback and take your concerns very seriously. Please take this opportunity to contact me at the dealership so we can discuss your recent service visit further. We can work together to find a way to better your overall experience with us. I will look forward to an opportunity to hear from you at your earliest convenience. - Brent Wood, General Manager

October 08, 2018

Excellent service I highly recommend this dealer. Has a great group of people willing to help at all times. This is the best service I had buying a car. Muchas gracias More

by Mariotinoco11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo Sierra
Oct 09, 2018 -

Larry H. Miller Chrysler Dodge Jeep Ram 104th responded

Thank you for leaving us this glowing review! I am thrilled to hear we could earn your kind recommendation. It truly is our pleasure to be of help to you. If you should need anything moving forward, do not hesitate to roll back by and see us. Have a great day. - Brent Wood, General Manager

October 02, 2018

WORST EXPERIENCE OF MY LIFE. A sales rep had the nerve to turn away me & my husband saying “no offense but all mexicans come in here looking for used cars, just go look online.” R More

by Sammy
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Sales rep didnt give us his name.
October 01, 2018

Great experience working with Marci Rowitz Marci really helped me compare the 2018 and 2019 Rams. She was very knowledgeable and was very responsive. It was a pleasure working with her. J More

by Jim4RAMs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marci Rowitz
Oct 02, 2018 -

Larry H. Miller Chrysler Dodge Jeep Ram 104th responded

Jim, I am glad to hear that Marci could help you weigh your options between two wonderful RAMs. Thank you for sharing this awesome review with us. If you need anything in the future, be sure to let us know. - Brent Wood, General Manager

October 01, 2018

Excellent experience So I went in to the ram dealership not knowing it was basically linked to the Jeep and dodge down the street were I had a bad experience but now that More

by Jn
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marci Rowitz
Oct 02, 2018 -

Larry H. Miller Chrysler Dodge Jeep Ram 104th responded

I am so happy to know that Marci could help to better your experience and earn your kind recommendation! Thank you for choosing to come and see us. If you should need anything moving forward, do not hesitate to let us know. - Brent Wood, General Manager

September 30, 2018

Thank You Thank you, Marci, for helping me look at different vehicle options. You went above and beyond and I truly appreciate it! Highly recommend to all. More

by Jlindenmuth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marci Rowitz
Oct 01, 2018 -

Larry H. Miller Chrysler Dodge Jeep Ram 104th responded

Thank you for this wonderful recommendation! We will be sure to pass your appreciation on to Marci. I am glad to hear Marci could be of help to you. Come back and see us anytime. - Brent Wood, General Manager

September 13, 2018

Service excellence!! I was in town on a visit to Denver, me and my family stopped here for an oil change upon being greeted by Jon the manager. He and the staff here were More

by DNorris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Campbell, Brent Wood
Sep 13, 2018 -

Larry H. Miller Chrysler Dodge Jeep Ram 104th responded

I am overjoyed to hear that Jon and all of us here had the opportunity to take such wonderful care of you during your visit. Thank you so much for choosing to come and see us. If any of us can do anything for you in the future, do not hesitate to let us know and we will be happy to be of assistance. - Brent Wood, General Manager

September 04, 2018

Tried to charge us $ 7k to replace an engine Their Service Dept mis-diagnosed the engine on our 2008 Jeep and told us that it needed replaced at a cost of $ 7,000. We took it to an independent e More

by RB
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jon Campbell, Henry Khu, Brent Wood
Sep 05, 2018 -

Larry H. Miller Chrysler Dodge Jeep Ram 104th responded

There are always two sides to every story. This customer did not buy his vehicle from us. This customer has never serviced his vehicle with us. The customer authorized us to diagnose the vehicle. The customer did not want to proceed with the work recommended on his 11 year old vehicle. Customer went to an independent non manufacturer shop to remedy the issues. Time will tell if issues have been corrected. I called the customer to follow up and address his concerns. We offered the customer back half of his diagnosis charge(in good faith). Customer proceeded to swear and threaten me and hung up. In trying to follow up and resolve situation, no business or person should be treated the way this customer handled the situation. Outcome very disappointing but I felt it was important for both sides of the story be heard...

Sep 05, 2018 -

RB responded

Let's get back to the facts of the story... * We did purchase this vehicle from this dealership...in 2008 when it was Pro Jeep. * We have had this vehicle (& other Jeep vehicles) serviced at this dealership before. * You did not call me. I called you. * Why would we proceed with a $ 7,000 engine replacement when the fix was a $ 70 Sensor? I offered several times to bring the Jeep up to you to inspect it for yourself. You ignored those comments. * Your offer of refunding back half of our money was by your Service Manager...not you. You specifically stated that you never would have offered that to begin with. You even went as far to compare your Dealership to a Doctor's office stating "When a Doctor misdiagnoses an illness, do they refund your money?" * You are correct about the swearing. That's the only truth from your side. I stand by what I said.

Jan 09, 2019 -

RB responded

UPDATE: It is now over 3 months (& 3000 miles) later and the engine is still running strong. As you said Brent Wood..."Time will tell"!

Sep 06, 2019 -

RB responded

It has now been over a year since Larry H Miller Chrysler/Jeep mis-diagnosed our 2008 Jeep. THE ORIGINAL ENGINE IS STILL RUNNING FINE. Be very cautious when dealing with this Service Dept & Brent Wood. They don't understand the meaning of "Customer Service".

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