Larry H. Miller Chrysler Dodge Jeep Ram 104th

HORRIBLE customer sevicd My new car has been in multiple times over the past year and half for the same issue. Each time they keep my vehicle 4-7 days. I was given a rental fr My new car has been in multiple times over the past year and half for the same issue. Each time they keep my vehicle 4-7 days. I was given a rental from enterprise then charged for that rental when it should have been paid for by the warranty. I spoke with Jon and was told he would investigate and get back with me the next day. A week later and still nothing. I have made several attempts to contact Jon regarding this issue and have yet to receive a call back, just get a run around. I have a $200 charge on my CC collecting interest for a charge that should have never been made. My vehicle is still not fixed, and is worse now then before. I wanted to schedule for it to go back in and was told to wait u til I hear from Jon. I will NOT be taking my vehicle back to this location. Hopefully the problem will be resolved at another service center. More

can't trust what they say or do, out for you're money Took jeep liberty in for a recall, rear suspension lower control arms. My daughter picked it up when it was done. It was making an awful clunking nois Took jeep liberty in for a recall, rear suspension lower control arms. My daughter picked it up when it was done. It was making an awful clunking noise. Had it towed back to the dealership.They checked it out and said everything they did was correctly done and that it was rusted so bad that I needed new shocks,springs and insulators. which with a discount was going to be over $1,000 oh boy!! I took it home with out being fixed. Took it to a shop and they checked it out, I also looked at it. It was not rusted,and none of the above was needed. Instead it was a bolt that was loose on the control arm which the dealership had installed. Boy what a way to take advantage of you're customers. More

No customer service or knowledge Brought my Challenger in for 3 issues before my 3 year warranty expired before Christmas. I leave for the holidays and when I get back call to see whe Brought my Challenger in for 3 issues before my 3 year warranty expired before Christmas. I leave for the holidays and when I get back call to see where they're at and they say they couldn't replicate any of the issues so I have to drive down there and go for a drive with them to show them even though I showed Chris, the service rep one of the issues but the tech told me he never mentioned it to him. A week later they said they still couldn't figure out any of the issues and that my exhaust squeak (which is due to a bad active exhaust valve) was something to do with the throttle body and "was normal with SRT's", even though this car is almost 3 years old and just started doing this and squeaks non stop while driving. I asked Chris Keddington to have the tech call me about it and every day I asked, he said he was in meetings. A tech that is constantly in meetings and cannot return a customers call. Ok. Till this day he never returned my call. I also asked Chris to give me the name of another tech that he recommended so I could reschedule with him and he ignored my text. Now my warranty is expiring with a transmission linknage issue, exhaust valve issue and rattling deck lid that I will have to pay someone to fix myself. Bottom line, for warranty repairs, they will lie to you so they don't have to fix it and will never respond to calls. More

Great Experience Purchased a great Jeep at a great price. I came in on two separate occasions within a few days, both Leo and Aaron were great to work with. Very relax Purchased a great Jeep at a great price. I came in on two separate occasions within a few days, both Leo and Aaron were great to work with. Very relaxed, not high pressured, knowledgeable, respectful, and when it came down to the nitty gritty Aaron went above and beyond to make sure we left as happy Customers. The Fianance guy was patient with answering all of my questions and offered great solutions. We would recommend them in the future to anyone looking. The entire staff was helpful and in a great mood, overall feel was welcoming. More

Great Experience This is my 3rd car purchased from Larry Miller 104th. Yusef Mustafa went above and beyond to walk me through the purchase and demonstrate the competit This is my 3rd car purchased from Larry Miller 104th. Yusef Mustafa went above and beyond to walk me through the purchase and demonstrate the competitive price he was able to generate along with significantly effective lending terms. Yusef is incredibly professional, approachable and easy to work with. He took great care of managing the various components of the sales process. Will be referring him and members of his team including Bayo Alarape who i've had a positive and friendly relationship with over the past 3 years. This team really understands how to build loyalty and brand. More

Best Jeep Dealership Ira and team are the best to work with on buying/leasing a Jeep! They work with you to find the prefect Jeep and price for you. Couldn't ask for any Ira and team are the best to work with on buying/leasing a Jeep! They work with you to find the prefect Jeep and price for you. Couldn't ask for anything more! Best Jeep dealership by far! More

Is there anyone that can help me? I scheduled my Jeep for service and was told it would be done in one day. Then no parts so they had to be ordered. A month later they arrive and I tak I scheduled my Jeep for service and was told it would be done in one day. Then no parts so they had to be ordered. A month later they arrive and I take my Jeep in for scheduled work at 8:00 am on Monday 11/26. Late Monday I call after I did not hear anything all day and he says the diagnostics have not been done but he will call me before the end of the day or early on Tuesday. Why it takes more than a full day to diagnose a busted rain sensor and replacing the ordered struts, he does not say. No call back. Texted him next day at noon when he failed to contact me. He texts me two hours later with a service update and I authorize the work. I ask when it will be ready and he says by end of day or noon Wednesday. He texts me with another service update to charge me more two hours later. I ask for when I work will be completed. No response. Wednesday comes and still no contact. I call an leave phone messages, no response. Four days later and I still can't get any information on what is going on or how to get my Jeep back. The service advisor (Chris) would not connect me with management - said he was the manager. When I said that is not what his business card says, he says they are out of date. When I ask to speak with GM he changes his story and says there is a Director that supervises him (Jon). But I can only speak with him after I pick up my Jeep. So he says he will talk with the shop and find out the status of my Jeep. Comes back and says that the service tech is out to lunch until 2pm and he will call me back. It is almost 3pm and still no phone call or information how I can get my Jeep back. More

Very good experience We had a good experience here. There was the typical wait time to get into finance which is normal. We got a great deal on the almost new Jeep (4600 m We had a good experience here. There was the typical wait time to get into finance which is normal. We got a great deal on the almost new Jeep (4600 miles on it) that we bought with their Black Friday internet price. Thank you for being so easy to work with! More