Larry H. Miller Chrysler Dodge Jeep Ram 104th

Andrea Ruiz This is my first time purchasing a car form Larry Miller on 104th and we just want too thank Max and his team for such a wonderful experience. Since t This is my first time purchasing a car form Larry Miller on 104th and we just want too thank Max and his team for such a wonderful experience. Since the beginning of the visit Max was easy to work with and he took great care of my family & I, he answered every question and offered great solutions. Thank you soo much Max for all your help. I am in love with my Jeep!! We will definitely recommend all our family and friends too this dealer!!! :) More

Service department I took my Jeep for an oil change, and showed the rep my coupon. They said they would honor it. Once they completed my oil change they told me they cou I took my Jeep for an oil change, and showed the rep my coupon. They said they would honor it. Once they completed my oil change they told me they could not honor the coupon since my Jeep was manufactured in Canada, which I have not had any issues before. The worst part was after my oil change my Jeep leaks oil now. I requested my paperwork from Larry Miller to see recommended services which the rep said it was only 50% completed, and didn’t understand why it wasn’t 100% completed. I ask if I can receive a copy, which 3 weeks later still have not be able to get one. I have never been to a service place with such unprofessional people, and never been to a Jeep, Dodge Chryler shop that doesn’t give you service recommendation. I do not recommend going there unless you want terrible service and dishonest staff. More

Worst. Buying. Experience. Ever I purchased my 2018 Jeep Compass at Larry H Miler Jeep on 12/6/18. The process was the salesman, Chris M. did not seem overly thrilled with me or his I purchased my 2018 Jeep Compass at Larry H Miler Jeep on 12/6/18. The process was the salesman, Chris M. did not seem overly thrilled with me or his job but a lot of people are that way at work, so I proceeded. After some negotiation we agreed on a finance option and I was to get the windows tinted and a clear bra for free on the following Tuesday 12/11/18. I told them I wouldn’t need a rental and would drop off the vehicle the previous Monday evening. Friday 12/7/18 I got a call from Chris and he stated that my pay off amount for my trade-in was $900 more than what I had had told him. I told him that did not seem correct and he told me I needed to let him know if I wanted to finance it or pay it. As he was pressuring me for my credit card number I asked if I could call him back after I looked into it, he agreed. I contacted my creditor and they stated that it was the amount I had told the dealer. I emailed the paperwork/proof to Chris. After being on the phone with Chris and the finance person it was resolved that I did not owe any extra but never explained to me where the $900 difference came from. A huge form of disrespect. Fast forward to Monday night I went in to drop off my Jeep for the window tint and clear bra. I spoke to the receptionist and said I was there to drop off my jeep with Chris for the services. The receptionist took my key and said she would take care of it. By Tuesday afternoon I had not heard if it was done or not so I called Chris to check in and he said I had never dropped it off, I explained the situation and stated I was confused that my Jeep had sat there all day and nothing had been done. Chris then proceeded to blame me for the mistake and tell me it was my fault as I had not placed the key directly into his hands. I told him I needed a solution, and he said he would call me back in 10 mins. After 20 mins I called and left a message for the sales manager Randy. He returned my call promptly and explained that the services would be done immediately and he would personally inspect the job when I went to pick it up. When my husband and I arrived to pick up the Jeep an employee asked who we needed to see and I said Randy and he looked at my husband and said “what is your name boss?” My husband said not me, her, she needs to see Randy. Can you say sexist? Randy inspected the Jeep with me and seemed very nice & apologetic about the financing situation and the current situation, so I mentioned I had not received a spare key or an owner’s manual. He stated he would have the “key guy” come to me and that he would mail me an owner’s manual. Fast forward to 2 weeks later, 12/27/18, I hadn’t heard from Randy about the key or manual. I left two messages and he finally returned my call 1/4/19 and stated that they couldn’t come to me for a spare key and that someone would come and get my jeep and take it in and then bring it back to me on 1/11/18. That did not happen – I still have no spare key & no owner’s manual and all I get are false promises. WORST. CAR. BUYING. EXPERIENCE. EVER. All I can assume is that if I was a man I would have been treated better and with more respect… never again will I buy a car from them. More

HORRIBLE customer sevicd My new car has been in multiple times over the past year and half for the same issue. Each time they keep my vehicle 4-7 days. I was given a rental fr My new car has been in multiple times over the past year and half for the same issue. Each time they keep my vehicle 4-7 days. I was given a rental from enterprise then charged for that rental when it should have been paid for by the warranty. I spoke with Jon and was told he would investigate and get back with me the next day. A week later and still nothing. I have made several attempts to contact Jon regarding this issue and have yet to receive a call back, just get a run around. I have a $200 charge on my CC collecting interest for a charge that should have never been made. My vehicle is still not fixed, and is worse now then before. I wanted to schedule for it to go back in and was told to wait u til I hear from Jon. I will NOT be taking my vehicle back to this location. Hopefully the problem will be resolved at another service center. More

can't trust what they say or do, out for you're money Took jeep liberty in for a recall, rear suspension lower control arms. My daughter picked it up when it was done. It was making an awful clunking nois Took jeep liberty in for a recall, rear suspension lower control arms. My daughter picked it up when it was done. It was making an awful clunking noise. Had it towed back to the dealership.They checked it out and said everything they did was correctly done and that it was rusted so bad that I needed new shocks,springs and insulators. which with a discount was going to be over $1,000 oh boy!! I took it home with out being fixed. Took it to a shop and they checked it out, I also looked at it. It was not rusted,and none of the above was needed. Instead it was a bolt that was loose on the control arm which the dealership had installed. Boy what a way to take advantage of you're customers. More

No customer service or knowledge Brought my Challenger in for 3 issues before my 3 year warranty expired before Christmas. I leave for the holidays and when I get back call to see whe Brought my Challenger in for 3 issues before my 3 year warranty expired before Christmas. I leave for the holidays and when I get back call to see where they're at and they say they couldn't replicate any of the issues so I have to drive down there and go for a drive with them to show them even though I showed Chris, the service rep one of the issues but the tech told me he never mentioned it to him. A week later they said they still couldn't figure out any of the issues and that my exhaust squeak (which is due to a bad active exhaust valve) was something to do with the throttle body and "was normal with SRT's", even though this car is almost 3 years old and just started doing this and squeaks non stop while driving. I asked Chris Keddington to have the tech call me about it and every day I asked, he said he was in meetings. A tech that is constantly in meetings and cannot return a customers call. Ok. Till this day he never returned my call. I also asked Chris to give me the name of another tech that he recommended so I could reschedule with him and he ignored my text. Now my warranty is expiring with a transmission linknage issue, exhaust valve issue and rattling deck lid that I will have to pay someone to fix myself. Bottom line, for warranty repairs, they will lie to you so they don't have to fix it and will never respond to calls. More

Great Experience Purchased a great Jeep at a great price. I came in on two separate occasions within a few days, both Leo and Aaron were great to work with. Very relax Purchased a great Jeep at a great price. I came in on two separate occasions within a few days, both Leo and Aaron were great to work with. Very relaxed, not high pressured, knowledgeable, respectful, and when it came down to the nitty gritty Aaron went above and beyond to make sure we left as happy Customers. The Fianance guy was patient with answering all of my questions and offered great solutions. We would recommend them in the future to anyone looking. The entire staff was helpful and in a great mood, overall feel was welcoming. More

Great Experience This is my 3rd car purchased from Larry Miller 104th. Yusef Mustafa went above and beyond to walk me through the purchase and demonstrate the competit This is my 3rd car purchased from Larry Miller 104th. Yusef Mustafa went above and beyond to walk me through the purchase and demonstrate the competitive price he was able to generate along with significantly effective lending terms. Yusef is incredibly professional, approachable and easy to work with. He took great care of managing the various components of the sales process. Will be referring him and members of his team including Bayo Alarape who i've had a positive and friendly relationship with over the past 3 years. This team really understands how to build loyalty and brand. More

Best Jeep Dealership Ira and team are the best to work with on buying/leasing a Jeep! They work with you to find the prefect Jeep and price for you. Couldn't ask for any Ira and team are the best to work with on buying/leasing a Jeep! They work with you to find the prefect Jeep and price for you. Couldn't ask for anything more! Best Jeep dealership by far! More