Larry H. Miller Chrysler Dodge Jeep Ram 104th

Silas went above and beyond to be helpful and find me the car that would work for me and was kind enough to answer questions when off work and about unrelated matters. car that would work for me and was kind enough to answer questions when off work and about unrelated matters. More

The WORST Service Department EVER We have NEVER had a good experience with their service department. The latest issue was today. We made an appointment and took our van in for a VER We have NEVER had a good experience with their service department. The latest issue was today. We made an appointment and took our van in for a VERY specific issue. Expected a call back in a couple hours, give verbal approval for them to start work and have the van back by the end of the day. After hearing NOTHING for 6 hours, I got on a live chat (while at work) to see what they could tell me. Not 5 minutes after that live chat, the service guy got back to my husband. The issue we took it in for was not even addressed by the service guy until AFTER my husband questioned him. I was livid. So I left work early, picked my husband up from home and drove to the dealership. The service guy didn't understand what our problem was. That the van was going to be fixed for the warranty issue, but that the tech was also recommending we replace the other 3 spark plugs to match what they would be putting on the left side (all the work on the left side cylinder and spark plugs is covered by the warranty we had to question them about several times). Our mechanic (not at this dealership) replaced our spark plugs in Nov of 2017 (we went so far as to call him before going tot he dealership today to confirm this; he printed out a receipt from when the work was done for us to take with us). We told the service guy several times "just do the work we asked to be done" which is the warranty work and he was insistent on upselling us to change the other spark plugs as well. We talked to a manager (after my insisting several times and the service guy getting visibly annoyed with us). Even after listening to our issues, the service manager kept insisting we replace the spark plugs on the right side; "what you have on the right side are after market parts, what we're putting on the left side will be Mopar parts; and sometimes the different kinds don't work well together." When I asked him who was going to pay to replace the right side, his answer was (obviously) my husband and I. I laughed, and asked who was going to help us pay for it. This is NOT a good time for us financially, yet we need the van to be fixed so my husband can get back and forth to work. I can't just drop $300-$500 for them to replace spark plugs just so ALL 6 spark plugs are Mopar. We then asked how long it was going to take to fix the van. He looked something up and said "well, you'll be lucky to have it back by mid to late next week". Are you kidding me? How is my husband going to get back and forth to work? Long story short, the issues with LHM service department lie in the following: -Accepting WAY too many cars for repair/service than they are equipped to handle (we were told today they had 88 cars to repair/service, and that they all have 7am appointment times and they have to "work through them"); so essentially making ANY appointment time is a moot point and doesn't help you at all -Upselling on parts you don't REALLY need replaced (note: we called our mechanic after returning home to get his advice on the spark plugs; he's serviced our van for the last 6 years, he knows it's full repair/service history and assured us that the plugs they put in 2 years ago are the best after market quality spark plugs and rate right up there next to Mopar) -Not giving you ANY time line for how long your service will take until AFTER they diagnosis the problem (which itself can take HOURS). Most people I know need their cars to be repaired and back to them within a day or two...tops. -Overcharging labor (I just looked up the cost of the spark plugs for our van, $15 each, we were quoted almost $500 to replace 3 spark plugs). It's sad to think that a business in this day and age isn't focused on customer service and wanting customers to return, but getting as many vehicles through their service doors as possible to put more money in their pockets. Save yourself a lot of time, money, and stress. Avoid this service department. At all costs! More

Michael rice provides great customer service and is kind. Can’t say that about other sales reps we’ve encountered. Chelsee was also very kind despite me giving her more work. Can’t say that about other sales reps we’ve encountered. Chelsee was also very kind despite me giving her more work. More

Not an honest place to do business. Not an honest place. Would not buy another car from here or recommend anyone to buy one. Bout a truck and was sold an extended warranty. Was very skep Not an honest place. Would not buy another car from here or recommend anyone to buy one. Bout a truck and was sold an extended warranty. Was very skeptical about purchasing it and asked lots of questions about very certain components. Was told that the components were covered and was even told how much the repairs would cost if I did not have the warranty. Less than 5k miles after purchase had a major failure and took the truck in. Was told that the failure was the component that I had specifically asked about and that it was not covered under the warranty. Was told that no one would have ever told me that it was covered and they were very sorry but it would cost me $4300 to repair. They are going to tell you whatever they can to close the purchase and make you get the extended warranty but when it comes down to it they will not help or honor their word. Look for a different dealership. More

Monty was knowledgeable and easy to work with. He got me a great price and it was hassle-free. Other words here to reach minimum. a great price and it was hassle-free. Other words here to reach minimum. More

LHM Chrysler Dodge Ram 104th helped me acquire a new lease in my favorite vehicle to date while providing me with excellent service and professional care. lease in my favorite vehicle to date while providing me with excellent service and professional care. More

Great dealership Michael was great to work with...very knowledgeable and very honest. Great dealership! Would definitely go back and buy my next car there. Love my ne Michael was great to work with...very knowledgeable and very honest. Great dealership! Would definitely go back and buy my next car there. Love my new Cherokee! More

The team at Larry H Miller on 104th truly care about you as the customer. Couldn’t be happier with the purchase of my new Gladiator!! Monty, Jadon, & Jake made the buying experience easy and enjoyable. as the customer. Couldn’t be happier with the purchase of my new Gladiator!! Monty, Jadon, & Jake made the buying experience easy and enjoyable. More

Jacob is friendly an knowledgeable. He takes the time to answer all questions and makes the buying experience pleasant. He worked hard in my behalf and I got a great deal on my new Jeep and a fair value fo answer all questions and makes the buying experience pleasant. He worked hard in my behalf and I got a great deal on my new Jeep and a fair value for my trade. More