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Larry H. Miller Chrysler Dodge Jeep Ram 104th
Thornton, CO
1,021 Reviews
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March 04, 2016
Great Place to Buy I highly recommend going in and seeing Nathan next time you are looking for a new or used car! He is very knowledgeable and made my car buying experie I highly recommend going in and seeing Nathan next time you are looking for a new or used car! He is very knowledgeable and made my car buying experience fun, quick and easy. He answered all my questions, along with the other staff, their customer service is unbeatable. I was well taken care of! More
by AlexH2016
Employees Worked With
Nathan, Nathan Grizzoffi
February 23, 2016
Falsify Documents, and refuse warranty repair We took our vehicle into Larry H Miller on 2/18 for a power steering issue. We received a call 2 hours later stating that we must have been in an acci We took our vehicle into Larry H Miller on 2/18 for a power steering issue. We received a call 2 hours later stating that we must have been in an accident because our steering column was cracked. They stated this was evident because there was a scratch on our rim with other tire damage. We were told that this was not warranty and we needed to go through our insurance because the damage cost was $1600, in which we were liable. The "damage" of cracked steering column included the need to replace the rack and pinon, no word on power steering system problems. We told the rep on the phone that we never were in an accident and that we would be down right away to inspect the damage they claim. When we arrived to the dealership they showed us a scuff mark on the rim, not a dent, and said that we must have hit a pothole which cracked the steering column. When began to question their diagnosis the Mechanic Dave Gobble became very irate and yelled at me and my wife, stating that their was no use arguing with him because he has been doing this for 38 years. He showed us scratch mark on the rim that he said was consistent with hitting a pothole. When I looked at the scratches I told Dave that it looked like dirt. I took my thumb to wipe away the dirt and he screamed that I was wiping away evidence and to get away from my car. There was no scratches and it did wipe away. He continued to yell at me and my wife. We had to stop talking to Dave because we were in disbelief and fearful of how angry he was. We then talked to John Campbell where he gave us a typical line saying how this is a Dodge decision not Larry H Miller. He advised us that he would do an alignment check to prove their findings, with no mention that this was billable to us. We left and received a call 2 hours later that our front right tire (the tire with the "damage") was way out of alignment, over double where it should be, with this they said they received approval from their district manager that they could not cover under warranty. We instructed them to not to do any work to the car and we would be down there to pick up asap. When I picked up the car I was handed a bill for $50 for the alignment check they said they did. I took my car and left. I made an appointment to have my car looked at an other dealership because we were not confident and disgusted by Larry H Miller. We also made appointment with Brakes Plus to check the alignment since Autonation couldn't see the car til Monday. We wanted to them to check the alignment because Larry H Miller made it sound like it was a safety issue. The very next morning we took our car to a 3 party, Brakes Plus, to have them check out the alignment to see if it was as bad as Larry H Miller stated and to have fixed. We were given back the alignment report and were told that our alignment was not off and that they would not do an alignment in normal instances. We gave them the ok to preform the alignment for good measure. Larry H Miller measured -0.21 toe on right front tire, Brakes plus measured 0.05 toe on right front tire. Apparently that is a huge difference. On 2/22 we brought our car to Autonation Dodge in Aurora for the second opinion. We gave Autonation all documents from Larry H Miller and Brakes Plus. On 2/23 we received the results back on the problem of our car. They could not find any evidence of an accident or pothole, a cracked steering column, or a bad rack and pinon. The problem they found was not enough pressure in the power steering unit, should be 1700psi and they found 800psi, which is cause by a leak in the internal gears of the power steering. This in no way could be caused by hitting a pot hole or any accident and was clearly a manufacture defect. We believe that Larry H Miller falsified documents (alignment report), did not fully inspect our vehicle (wrong diagnosis confirmed by 2 other parties), refused to honor manufacture warranty, and out right tried to cheat their customer. We believe that this was all to have a customer pay for the full price repairs, rather than get paid minimal amount they receive from dodge on warranty repairs. If we were naive and believed what they told us, we would have been out $1600 for repairs that are confirmed to be unnecessary, and fear for other customers that this type of deception and trickery would have worked on. More
by LHMsucks
Employees Worked With
John Campbell, Gary Jakober, Dave Gobble
November 10, 2015
Service I have never felt the need to write a bad review until now. I have had such bad experiences with this company. If I can save one person from experie I have never felt the need to write a bad review until now. I have had such bad experiences with this company. If I can save one person from experiencing anything like what I did it will be worth taking the time it takes to write this. I told them the headlight was shining up in the sky. They called said they fixed it, then when I'm a block away they called said that it was not fixed. They had to order the part and I'd have to bring the car in again when it came in. When the part came in I dropped off the car and they called said they ordered the wrong part. So when that part came in I dropped off the car again. I took it in again cause the front end was making a really bad noise. They called and said they test drove it and there is not any noises. I picked up the car and the noise just happens to be gone. Then I parked in a parking stall at a local restaurant that I have gone to many times before and when I went to leave my bumper was caught on the parking block. It pulled my bumper away from the car. I had a mechanic look at it to tell me how much damage was done. He informed that it looks like some of the screws and the inserts for the screws were never put back on. This is a 2013 car that is still under bumper to bumper warranty I went to Larry Miller Chrysler Dodge Ram today and spoke with the Service Manager and could not believe he never investigated this just said that the guys there would not do that. He never even asked my name to look it up. Never have I had such a poor experience with a place More
by Sue123
Employees Worked With
Service Manager
September 22, 2015
Bad, bad, bad! One of the worst experiences I've ever had. They kept my car for 4 hours just for an oil change and tire rotation. Couldn't, make an appointment for One of the worst experiences I've ever had. They kept my car for 4 hours just for an oil change and tire rotation. Couldn't, make an appointment for this service. Service manager was a nightmare to deal with. Wish I didn't have to go back there ever again but this dealership is the closest to me and it's where I bought the car so I'm stuck ! I will never make that mistake again! More
by Vicky G Denver
Employees Worked With
Louis Ruggiero
September 05, 2015
Wow do not go here folks Took my 2013 dodge in for oil change a month ago and took it in for new struts this week. When my mechanic looked at struts the nuts that go on 3 bolt Took my 2013 dodge in for oil change a month ago and took it in for new struts this week. When my mechanic looked at struts the nuts that go on 3 bolts were sitting on the bolts not screwed on so he got under to check oil filter and was able to turn it 4 times to tighten it!!! They half xxx did over $1000 in work and I am not happy!!!! Paid my mechanic $100 to fix the work they guarantee!!! Will be going elsewhere for ALL work and this place should be shut down!!!!! Will rate 0 stars!! More
by Bad experience 1
Employees Worked With
Spoke with Gary as my mechanic was fixing the work they did!
June 26, 2015
Horrible Service Communication Three weeks to get an appointment for a simple warranty issue. On my scheduled day and time, I explained to five different people the warranty issue. Three weeks to get an appointment for a simple warranty issue. On my scheduled day and time, I explained to five different people the warranty issue. They kept the vehicle for days with no response and we had to call everyday chasing down updates to the vehicle that were never even done. Inter communication is seriously lacking along with any sort of diligence and professionalism. Save yourself a massive headache and go somewhere else. A simple proactive, honest call would go a long way. More
by sterbz24
Employees Worked With
Chris, Jerry, John, Dillon.
June 15, 2015
2015 Jeep Wrangler This is a good dealership. They are friendly, helpful and quick. I would recommend them to anyone shopping for a vehicle. We were satisfied with our p This is a good dealership. They are friendly, helpful and quick. I would recommend them to anyone shopping for a vehicle. We were satisfied with our purchase. More
by vado037
Employees Worked With
SUSAN ODELL
June 07, 2015
poor customer service won't buy another dodge product bought a new 2013 ram 1500, all chrome on exterior of body rusted dealership wouldn't do anything about it; curt & indifferent @ situation area manage bought a new 2013 ram 1500, all chrome on exterior of body rusted dealership wouldn't do anything about it; curt & indifferent @ situation area manager was 1 hour late for appt & didn't even apologize, was rude. Looked @ vehicle & said corrosion due to mag chloride a convenient out, my grand Cherokee that I bought at the same time & drives in same conditions is fine. I wash my vehicles immediately after weather event. The dodge chrome finish was inferior yet the manufacturer won't stand behind their product. I won't buy another mopar product 7 their area mgr needs to go back to customer service school, better yet should be fired More
by unhappy dodge owner
Employees Worked With
kevin casey, chris grenda
June 05, 2015
Had a great experience I found the staff to be friendly and helpful. It was a good car buying experience. I will come back to this dealer in the future. I found the staff to be friendly and helpful. It was a good car buying experience. I will come back to this dealer in the future. More
by Mark
Employees Worked With
Daniel
January 12, 2015
New Name same old BS game! Bought a 2013 Dodge Dart Aero there when it was call PRO Jeep, and that was bad. Went through Costco buyers program to look for a Jeep for my daughte Bought a 2013 Dodge Dart Aero there when it was call PRO Jeep, and that was bad. Went through Costco buyers program to look for a Jeep for my daughter and this place was the Costco listed dealer. Applied through Costco and got a call pretty fast (15 min). Spoke to David on the phone and told him what we wanted. He was told what time we would be there (5 hours from the call) as Costco sets appointments with salespersons so that you have one on one meetings and they have everything ready. I also got an email from another salespersons. We walked in and asked for the person on the email, they had to go find him. When he was found, he had no recollection of the email. He went to get the person I spoke to and learned that he was too busy to take. So much for setting appointments. So we looked at a new Jeep and a Used one. We told them we wanted to see the paperwork on both. They did not even bring out the new Jeep paperwork, even after they explained how the Costco program allows you to see the invoice and the discounts etc. They focused on the used Jeep that had a nail in the tire and it was going flat. We even showed them the nail. They came out with papers showing the price after we told them what range we needed to be in. They were not even close. We told them we had a vehicle to trade in and they then figured in the trade but added costs so that there was no discount on the price, it was right back to the original amount. After spending over 2 hours just to get to see the paper on the old Jeep we walked out. More
by eyecue
Employees Worked With
David, Daniel
