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Larry H. Miller Casa Chrysler Jeep
Albuquerque, NM
401 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 401 reviews
March 24, 2024
Today’s service rep, Trent, was exceptional. He communicated with me through the whole process. I was very please with the repairs were completed in a timely manner. He communicated with me through the whole process. I was very please with the repairs were completed in a timely manner. More
by Sandy Seligman
Employees Worked With
Trent
March 20, 2024
The service department is NOT interested in customer service. I had an appointment for an oil change, at checkin was told they may not be able to also do the tire rotation because they only have one lif service. I had an appointment for an oil change, at checkin was told they may not be able to also do the tire rotation because they only have one lift for my truck. I said that wasn’t necessary. Two hours later I asked how things were going as I wasn’t getting text updates. They told me again that they couldn’t rotate the tires because the lift was being used. I assumed they had already done the oil change, so bring it up and I’ll be on my way. They said they would do the inspection and bring it up. 30 minutes later they brought the truck up to the front, said they had to do the oil change on the floor, but everything else was fine. Service advisor did not apologize for taking so long until I questioned why they took so long for just an oil change and they didn’t update me with texts. Advisor did not go over the inspection report and did not give me a copy. I actually assume they didn’t even do one to save time! Worst service ever!! More
by Badger
Employees Worked With
Nick Crespin
March 19, 2024
The work on my vehicle appears to have been done properly. There were many part availability issues. I dropped me Jeep off on January 25 and it was not fully repaired until March 15th. The serv properly. There were many part availability issues. I dropped me Jeep off on January 25 and it was not fully repaired until March 15th. The service technician did not keep me informed on the status of the repairs unless I sent a text with my inquiry. Each time I sent a text, she did respond. My repair completion date kept being delayed. As the repairs were very expensive, I was disappointed. I will not be in the market for a new vehicle within the next few years, but will most likely purchase at a non Larry Miller dealership, as I need a better service repair experience. More
by moureaurw
Employees Worked With
Jordon, Larry H. Miller Casa Chrysler Jeep, Saxton Horne
March 16, 2024
Trent, the service advisor, was very helpful. The whole process should have been done in an afternoon, but took 1.5 days due to part mix up. The whole process should have been done in an afternoon, but took 1.5 days due to part mix up. More
by Phbjeep
Employees Worked With
Trent, Larry H. Miller Casa Chrysler Jeep
March 13, 2024
This service visit was great (Ive had issues in the past unfortunately). Quick, efficient and overall great. Nikolas did a great job. I will now start requesting him in the future. unfortunately). Quick, efficient and overall great. Nikolas did a great job. I will now start requesting him in the future. More
by miliah
Employees Worked With
Nikolas C
March 11, 2024
Very clean easy to work with. Friendly staff that seem to know their stuff. Work needed to be done was accomplished much faster than I expected and documented much better than I Friendly staff that seem to know their stuff. Work needed to be done was accomplished much faster than I expected and documented much better than I hoped. My preferred Jeep dealer. More
by potocki
Employees Worked With
Larry H. Miller Casa Chrysler Jeep, Saxton Horne, Walter Alfaro
March 08, 2024
Every business can have its bumps and trials. I appreciate this dealership and its staff for its commitment to making itself better for its customers. The service manager was extremely helpful an I appreciate this dealership and its staff for its commitment to making itself better for its customers. The service manager was extremely helpful and I’m truly happy to see Jordan back helping customers in the service area. I’m definitely pleased. More
by megnsam31
Employees Worked With
Lance Trent and Jordan, Larry H. Miller Casa Chrysler Jeep
