Larry H. Miller Casa Chrysler Jeep
Albuquerque, NM
Filter Reviews by Keyword
By Type
Showing 401 reviews
This was my first Jeep. I had heard bad things about MOPAR and Jeeps but I must say I have been very pleased with this product and more importantly the service. Every interaction I have had with this de MOPAR and Jeeps but I must say I have been very pleased with this product and more importantly the service. Every interaction I have had with this dealer has been positive. I had a small squeak in the dashboard and Steve Vigil and his crew found it and took care of it quickly. Buy a car from Mark's. Have it serviced there. You will not be disappointed. More
Buying a new car can be a frustrating and a stressful experience, but I must say this was the most pleasant and enjoyable experience I have every had purchasing a vehicle,I bought the SUV of my dreams. experience, but I must say this was the most pleasant and enjoyable experience I have every had purchasing a vehicle,I bought the SUV of my dreams. I never once felt pressure to buy, I was totally @ ease. Christian Huaman is the BEST SALES PERSON I have every done business with and Larry Ashbrook help get me the best rate & deal - THANK YOU VERY MUCH GUYS - EXCELLENT EXCELLENT JOB More
I needed a new car so I found Mark Casa. I was relived to have found such great people who are friendly and very informative but not pushy. I am a very indecisive person and most car dealers would have preye have found such great people who are friendly and very informative but not pushy. I am a very indecisive person and most car dealers would have preyed on that but not this one. Jaonne and susan were were very patient with me and didn't push me to buy a car. I will never go to another car dealership other than Mark Casa. I worked with Jaonne and Susan who were fantastic and gave me a great experience. I am so happy with my purchase. I highly recommend them if you are looking for a car either used or new. You will be amazed at how friendly and caring they are. More
My wife and I took our Jeep Commander in for it's 60k service and worked with Greg Saenz. Out of all of the Service Advisors I've worked with (including other dealerships) I found Greg to be "top notch" service and worked with Greg Saenz. Out of all of the Service Advisors I've worked with (including other dealerships) I found Greg to be "top notch" in customer service, his quality of work, and friendliness. Greg communicated extremely well and followed through with his commitments to his customer. Because of the experience that Greg delivered, I found my overall visit at Mark's CASA Chrysler Jeep to be the best I've had thus far. Thank you Greg, and keep up the good work! Tim More
This was the first place me and my wife stopped to look at vehicles and we were greeted by Vince. He was very professional and greeted us with a warm welcome and was very inviting. After looking at a few at vehicles and we were greeted by Vince. He was very professional and greeted us with a warm welcome and was very inviting. After looking at a few vehicles Vince helped us find just the right one and was very descriptive and knowledgable about every vehicle we had in mind. He let us test drive and helped us get comfortable with what every questions we had. As soon as we felt good with the 2008 jeep liberty we were ready to go over and finish paper work. Vince helped us get to the price that fit our budget after a few trips to the manager. During this whole process we were not pleased with the managers attitude in trying to work a deal with us. We understand the process of buying a vehicle but the customer service was not appreciated from the manager. Vince did a great in sealing a deal and was awesome with his customer service and skills. Thanks Vince!! Time to enjoy my new ride! More
I've been shopping for a Jeep to replace my '97 Grand Cherokee and found that Lonnie (now working in Parts) was the most knowledgeable salesperson I've met in any dealership. I usually know more than th Cherokee and found that Lonnie (now working in Parts) was the most knowledgeable salesperson I've met in any dealership. I usually know more than the salesperson and end up teaching them about their cars, but never buy from such a dealership. I test drove an 2010 but when I saw the 2011's decided that was the car I wanted, but had to wait a year as I never buy a new model with so many changes. When I was ready to buy Lonnie's replacement (Mike) helped me and I was totally pleased with the transaction. This is my "retirement" car so it had to be just right! Everyone at Casa has been friendly and helpful on the littlest thing. We attended a recent new customer open house and was even more impressed with every presentation. Even though we live 75 miles from the dealership and there is another Jeep dealer much closer I'll keep bringing our GC back for service and I will recommend this dealership to anyone looking for a Jeep. More
Alex Rogers provided excellent customer service during my recent new jeep purchase. He is extremently knowledgable about the different models, packages and vehicle features available. There was no pressure a recent new jeep purchase. He is extremently knowledgable about the different models, packages and vehicle features available. There was no pressure at any point in the process and Alex kept me informed of every step along the way. He also took time to introduce me to all the key people I'll be working with for service and parts in the future. I highly recommend asking for Alex if you stop by. Mark's Casa Jeep has won my business. More
Greg was excellent our Jeep Commander had a warning message come up on and then off. We are new to the area and were unsure where to take our Jeep. We decided to take it to the closest Jeep Dealershi message come up on and then off. We are new to the area and were unsure where to take our Jeep. We decided to take it to the closest Jeep Dealership in our area and we made a wonderful choice. Greg kept us informed as they were trying to locate the problem and when they did contact us and even informed us the our extended warranty would take care of the cost and we would only have to pay $100. The was fanstanic especially when we needed the front differental replaced along another part. I would highly recommend Greg and Mark's Casa Jeep! More
THis group of guys were fantastic. They went out of their way to find the vehicle that I wanted. Gave me lots of choices and helped me make a decision. I have purchased many new cars and I have to sa their way to find the vehicle that I wanted. Gave me lots of choices and helped me make a decision. I have purchased many new cars and I have to say that this time ranks up there as one of the best experiences I have had. Any future vehicles that we are looking for that they carry that will fit the bill will be bought from them. Thanks a bunch. I look forward ti attending the new owners meeting on the 21st and the jeep event this summer. More
I contacted Casa that my 2011 Chrysler would not start, I contacted Casa that my 2011 Chrysler would not start, they made arrangements to have it towed,Greg called me when it arrived, told me he would ca I contacted Casa that my 2011 Chrysler would not start, they made arrangements to have it towed,Greg called me when it arrived, told me he would call when the problem was found,he called back within an hr.,problem was with start stop module it required a soft ware up date from Chrysler to solve the problem. Greg also checked for other soft ware up dates found 2 ,one for drivability and fuel another for emissions control. The service I received was EXCELLENT,had my car back the same day. GREAT DEALERSHIP !!!!!!!!! More