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Larry H. Miller Casa Chrysler Jeep

Albuquerque, NM

4.1
401 Reviews

9733 Coors Boulevard NW

Albuquerque, NM

87114

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Showing 401 reviews

March 10, 2020

This is the worst car repair experience ever! A manufacturer recall has lost us 3 days of use of our car plus 3 different trips to the dealers. Every time the “fix it” something else doesn’t work. More

by judysutherlin
Recommend Dealer
No
Employees Worked With
Larry H. Miller Casa Chrysler Jeep
Mar 12, 2020 -

Larry H. Miller Casa Chrysler Jeep responded

Hello there, thank you for taking the time to leave a review. It’s unfortunate to hear that you’ve had a negative experience at our dealership. I’d appreciate the opportunity to better understand your frustrations so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Steve Vigil, Service Manager 505-894-8436

Mar 13, 2020 -

Larry H. Miller Casa Chrysler Jeep responded

Thank you for taking the time to speak to me directly about your situation. I am glad that we could discuss a resolution and we look forward to getting the part and finishing repairs on Monday. In the meantime, please feel free to reach out to me if you have any other questions or concerns. Thank you for your time. - Steve Vigil, Service Manager 505-894-8436

March 06, 2020

Maintainance I bought my Jeep at mark’s Casa jeep and have been taking it there for service/maintainance since then. I have always had a good experience and hope i More

by Mujiomar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramon, Larry H. Miller Casa Chrysler Jeep
Mar 06, 2020 -

Larry H. Miller Casa Chrysler Jeep responded

Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Dave Montemorano, General Manager

March 01, 2020

Working with Steve Vigil has been the BEST service experience anyone could ask for. He is a VALUABLE Service Manager for this company! Very appreciated! More

by chats47
Recommend Dealer
Yes
Employees Worked With
Ramon in service dept. Excellent customer service and understanding., Larry H. Miller Casa Chrysler Jeep
Mar 03, 2020 -

Larry H. Miller Casa Chrysler Jeep responded

Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Bob Tabor, General Manager

February 27, 2020

Kudos to the Service team- Service advisor Jordyn Castellano is very knowledgeable, friendly and professional. Always attentive and committed to provide a great customer experience. More

by Alejandra
Recommend Dealer
Yes
Employees Worked With
Jordyn Castellano
Feb 28, 2020 -

Larry H. Miller Casa Chrysler Jeep responded

Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Bob Tabor, General Manager

January 26, 2020

The person who sol us our first Jeep Wrangler contacted us about rebates and deals on a new Wrangler. I was skeptical about such a great offer, but the deal was genuine, and we were able to upgrade our ve More

by jen
Recommend Dealer
Yes
Employees Worked With
Torrance, Larry Ashbrook, Larry H. Miller Casa Chrysler Jeep
Jan 27, 2020 -

Larry H. Miller Casa Chrysler Jeep responded

Jen, thanks for this great review! We can't tell you enough how much we appreciate our team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Best, Ken Orosco - General Manager - 505-338-7303

December 04, 2019

Had my Airbag replaced as part of a recall. I felt like a valued and respected customer. My experience was excellent, from greeting to send off. They must be very proud of your service departme More

by frankjtaylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed
Dec 05, 2019 -

Larry H. Miller Casa Chrysler Jeep responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Ken Orosco - General Manager - 505-338-7303

October 07, 2019

Had my Jeep Wrangler in today for an oil change and a tire rotation. Worked with Diego, he was very friendly, polite, and professional. Made for a great experience! -Desireé More

by Catanach22
Recommend Dealer
Yes
Employees Worked With
Diego
Oct 08, 2019 -

Larry H. Miller Casa Chrysler Jeep responded

We appreciate the kind words. We look forward to seeing you again in the future! Best, Ken Orosco - General Manager - 505-338-7303

October 01, 2019

Tim and his team, including finance, made this experience enjoyable andcstress-free! I cannot sing their praises enough. Tim and the team worked diligently to get me into my vehicle at a price I could handle More

by Tammy S
Recommend Dealer
Yes
Employees Worked With
Tim Dominguez, Mike Murchio
Oct 01, 2019 -

Larry H. Miller Casa Chrysler Jeep responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Ken Orosco - General Manager - 505-338-7303

September 07, 2019

Service Department is terrible They took my daughter’s new car in for a recall issue and messed up the AC. The service department is not being helpful to get the AC working properly More

by CathyWhite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lance
Sep 13, 2019 -

Larry H. Miller Casa Chrysler Jeep responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact us at your earliest convenience. We hope to hear from you soon. Sincerely, Ken Orosco - General Manager - 505-338-7303

August 31, 2019

Wonderful buying experience! Polite, friendly, and professional staff. They took the time to get me the deal that worked for me and they never made me feel pressured or unwelcome. More

by Scotthofmann
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Torrence, J
Sep 10, 2019 -

Larry H. Miller Casa Chrysler Jeep responded

We appreciate the kind words. We look forward to seeing you again in the future! Best, Ken Orosco - General Manager - 505-338-7303

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