Larry H. Miller Casa Chrysler Jeep

The worst customer service! The service advisor was lying to me multiple times about job being done but when I went home I was having the same issues! Employees at this servic The service advisor was lying to me multiple times about job being done but when I went home I was having the same issues! Employees at this service department were unprofessional and not very knowledgeable, More

I have always had a great experience at this dealership from sales to service. They keep me updated with my vehicle and are very prompt. from sales to service. They keep me updated with my vehicle and are very prompt. More

Ramon was the best. Explained all the services that were done on my car to me when I went to pick my car up. Thank you were done on my car to me when I went to pick my car up. Thank you More

This was my best encounter at this dealership yet. I will come back to get my next oil change and tire rotation. Diego was great. come back to get my next oil change and tire rotation. Diego was great. More

Hiding Something Had my car serviced recently (oil change/tire rotation) with my service package. First of all, the service advisor, Lance Friedenstein, was not very Had my car serviced recently (oil change/tire rotation) with my service package. First of all, the service advisor, Lance Friedenstein, was not very welcoming and seemed like he could care less in being there. He acted like he didn't even know who I was or what I wanted when I arrived later to pick up my car. Next, the mechanic noticed I have a dash cam and he decided to block the view of the camera with a rag (wonder why he needs to hide what he is doing?). I text my service rep to ask that he unblock my camera's view. Never got a text back, but the mechanic did remove the rag blocking the camera's view shortly after. After I picked up my car, I noticed that my tires hadn't been rotated. I knew they weren't because I had a slow leak in my front left tire and took note of the air pressure before dropping it off for service. The air pressure in the front left tire was exactly the same (low). I'm tired of this sub-par servicing from dealerships. I take my car to you because dealerships use to be the one place you can trust that they will actually do the work that is needed and necessary (even if it cost more). If you are not going to do the service correctly and fully, then everyone in the service department needs to be replaced. My final suggestion would be to install cameras in all service bays with a weblink that customers can stream and watch the services being done in live time. Stop hiding/covering up laziness and incompetence. Get rid of those that cut corners, and bring back integrity to dealership service departments. More

Thank you to Ramon Mendoza, for his great service ,. Ramon is very polite and he kept me informmed about my car maintenance. Great customer service. Ramon is very polite and he kept me informmed about my car maintenance. Great customer service. More

My daughter ended up with a wheel alignment also. She questioned the extra $100. If someone can find out why she has never received a second key or owners manual after purchasing the Jeep Grand Cherokee questioned the extra $100. If someone can find out why she has never received a second key or owners manual after purchasing the Jeep Grand Cherokee from your dealership. More

Steven was great. With all the Covid19 issues going on Steven was very thorough and covered all issues. work was complete when promised and I was in and out with no delays. Steven was very thorough and covered all issues. work was complete when promised and I was in and out with no delays. More

Lance was absolutely great getting my vehicle in and out amidst the COVID-19 pandemic. I was reluctant to be out but my Jeep had an important safety recall. Lance eased my anxiety and had me in and out in r amidst the COVID-19 pandemic. I was reluctant to be out but my Jeep had an important safety recall. Lance eased my anxiety and had me in and out in record time. More

When H Miller purchased Casa and kept Casa’s name they kept all previous contracts with us the customers therefore all coupons should be legally honored. Service was good kept all previous contracts with us the customers therefore all coupons should be legally honored. Service was good More