Larry H. Miller Casa Chrysler Jeep

This is honestly the worst service center. I had appointment to drop off my vehicle at 1:00pm. It was for a simple oil change and tire rotation. I decided to stay and wait since it shouldn’t t I had appointment to drop off my vehicle at 1:00pm. It was for a simple oil change and tire rotation. I decided to stay and wait since it shouldn’t take long. I did see quite a few people in the waiting area so I assumed they were busy so it might take longer than expected. Well at 5:00pm I was the only one left in the waiting area. I assumed my car had to be done by then. It had been five hours since drop off. I walked to one of the service advisors to find out they never did the service on my vehicle. That they didn’t even know I was there. I was shocked because they checked me in took my mileage and made me sign paperwork. They took my keys and drove my car to the back. Yet they didn’t know I was there. To say I wasn’t please was an understatement. They then told me they will bring it back now and do the service. I didn’t get to leave until 6:15pm. I waited 6 hours for a simple oil change and tire rotation. Honestly I am still worried they didn’t maintenance my car properly because they were in such a rush to get it done at the end. This has not been the first issue with this service center. If I didn’t purchase the maintenance through them I would take my vehicle else where. I highly recommend going else where for you car needs. I will finish up my maintenance plan and will be seeking alternative options. I will never buy a vehicle or service with this company again. Worst experience I have ever had through this whole process of buying my 2023 Jeep Grand Cherokee to the servicing. More

I dropped my car off at 10:30 am, was told it would take 1-1.5 hours. It was 2:30 pm and still hadn’t heard anything. I called @ this time, to be notified that the service writer had gone to lunch and faile 1-1.5 hours. It was 2:30 pm and still hadn’t heard anything. I called @ this time, to be notified that the service writer had gone to lunch and failed to call me to notify it was ready. I show up at the dealership at 2:40 pm to be told that my car was ready since 12 noon. Not that I was notified and was without a car for 4 hours!! More

Totally unacceptable service! With an appointment and clearly stating we needed the Jeep back at the end of the day for a minor AC service, I went to pick up my Jeep at the end o With an appointment and clearly stating we needed the Jeep back at the end of the day for a minor AC service, I went to pick up my Jeep at the end of the day (it was there for over 9 hours) only to find NOTHING was done and I received no communication whatsoever. No attempt to schedule when they COULD work on the Jeep. When I drove it off the lot, I discovered one of the tires had mysteriously lost air pressure when it was perfectly fine that morning... did they let air out? I called the manager about it and was assured I would receive a call back... no call back (big surprise). Complete waste of time and the worst service I have ever had! I will never return for service or to purchase a car at this dealership! More

The worst service department we have ever dealt with! !! The front bumper of our 2015 Grand Cherokee Summit needed to be replaced. It was ripped off by one of those cement curb in a parking space when we !! The front bumper of our 2015 Grand Cherokee Summit needed to be replaced. It was ripped off by one of those cement curb in a parking space when we backed out. On June 1st. we dropped our car off at Larry H. Miller service dept. We were told by the service dept. to have our insurance company call them and they would send photos of the damage. Which we did. We then started getting emails from our insurance company asking for the photos. We called the insurance co. on June 7th and they said they had left messages at the service dept. but no one return their calls. They also said the last time they called they were told the service dept. didn't have our jeep. When I corresponded with Jordyn on the 8th she told me the insurance company told her on the 1st of June they would send out an estimator to take the pictures and write the estimate. Very strange since it was established from the beginning our ins. co. did not have an estimator for the area. On the 8th we borrowed a car went down took the pictures ourselves and sent them to our ins. co.! June 9th we had the estimate and payment from our ins. co. how easy was that??? June 12th checked in with Jordyn she advised us our Jeep was in the shop with the estimate and she assumed it would take 5-7 days. June 22 checked in with Jordyn was told jeep was in paint shop and should be completed this next week. June 29 checked in with Jordyn her reply 'just waiting on 2 more brackets just ordered them YESTERDAY' should be here next week!!!! Isn't that nice! Our Jeep will have been sitting at Larry H. Miller for over a month! Let me remind you NOT to replace a motor, transmission or extreme body damage!!! Larry H. Miller certainly wasn't concern with customer service. It sucks as does their timeline... 8days to finally get the photo situation resolved (which we did) three weeks to replace a bumper. Only time I heard from them was when I sent an email for an update. Only to be told next week...next week...next week. How long will it take? In two days it will be the first of July!!!! Communication was non existing unless we generated it. If you are replacing a bumper you would think when you removed it, you would have ordered the brackets you need to finish the repair. Not three weeks later. Very disappointed Hope Larry H. Miller gets to see this More