Larry H. Miller Casa Chrysler Jeep

I received a postcard from Jeep advising me there was an urgent safety recall on my Jeep. I called the dealer Larry H Miller, and spoke with Lori who made an appointment for me. When I arrived I was told th urgent safety recall on my Jeep. I called the dealer Larry H Miller, and spoke with Lori who made an appointment for me. When I arrived I was told there was no record of my appointment. After discussing the reason for my visit I was told "Why don't you just wait until it breaks down?" Then I was told they would need an additional 2 weeks to order the parts and then I would have to leave the vehicle at the service department for at least 2 days with no courtesy vehicle. i then went to the manager Jordyn who said she would investigate and call me back. When she called, she also said "You could just wait till it breaks down." I advised her I work in a remote city area, with unlit roads, and no shoulder. There have been several deaths this year on that road and her advice was to wait until my vehicle broke down possibly injuring myself or others, maybe even causing a death. I am gobsmacked by the lack of service I received. They were not so unkind when I bought the vehicle. Perhaps it was a mistake. More

This place is HORRIBLE! The GM Francisco is rude heartless and inconsiderate!!! I am also a retired veteran so I am asking for support from my fellow veterans DO NOT GO HERE The GM Francisco is rude heartless and inconsiderate!!! I am also a retired veteran so I am asking for support from my fellow veterans DO NOT GO HERE! This GM is horrible and was extremely rude I wonder if he talks to his mother the way he talked to me! When I asked who his supervisor was he said no one is above him!!! Come to find out Aaron Bingham is the regional manager I’ve tried calling him to and I guess they don’t care about how employees in leadership treat their customers! I think this place needs to be in the news for how horrible and how they rip off peoples hard earned money! I took my keep back 4 times in 7 days, late to work, Lyfts were late!!! The new GM Francisco should be FIRED! He has NO CUSTOMER SERVICE and gives this place horrible leadership! More

Jordyn provides honest advice has the work done quickly and correctly the first time. Jordyn and the dealership have warned my loyalty. and correctly the first time. Jordyn and the dealership have warned my loyalty. More

The service tech and service manager were very helpful in providing the services I needed. providing the services I needed. More

Great coustumer service ,easy to schedule an appointment , very knowledgeable advisors , very fast service, great waiting area , very knowledgeable advisors , very fast service, great waiting area More

The service was timely and efficient. Staff was polite and courteous. There were free refreshments in the waiting room as well which was nice. Staff was polite and courteous. There were free refreshments in the waiting room as well which was nice. More