Larry H. Miller Casa Chevrolet

Casa Chevrolet Service is a perfect 10. I am a really good backyard mechanic. I had an electrical problem on my Chevy Truck that appeared to be caused by a bad ground connection somewhere. I am a really good backyard mechanic. I had an electrical problem on my Chevy Truck that appeared to be caused by a bad ground connection somewhere. The symptoms were that all warning lights or many of them came on indicating system failures: ABS, Brake, Service 4WD, rear wiper parking and unparking when turn signals were used. I hate to use a dealership, but I knew from previous service visits that Casa Chevrolet has excellent modern equipment and diagnostic tools, they are somehow able to attract and retain top tier technicians from within the state, and their service manager that I use, Richard, keeps me informed, and listens very carefully to what I do and do not want done. This was an extremely difficult troubleshooting task, but their electrical systems technician, Hector, found and solved the problem. I waited to fill out my customer satisfaction survey until I got home, parked the truck in my garage, and did my post-service inspection of Casa's work. Every bolt was tight. Every clip was back in place, and everything was perfect. And the electrical problem was completely solved. I absolutely recommend Casa Chevrolet Service for any of your GM or Chevrolet service needs. They are a world-class service department, right here in Albuquerque. More

Oil Change Your customer service rep...I believe her name is Selena was WONDERFUL! She's so kind, considerate and went the extra mile for me. This is NOT the f Your customer service rep...I believe her name is Selena was WONDERFUL! She's so kind, considerate and went the extra mile for me. This is NOT the first time I have had such a great experience with her. She deserves much recognition and a hike in pay won't be a bad idea either. She excels and gives GREAT customer service! Thanks Selena! Dawn Barnes~ More

Great, positive. Casa Dealership was great when it came to customer service. I came into Casa to get my car serviced i was helped by Richard Chavez. He made me feel we Casa Dealership was great when it came to customer service. I came into Casa to get my car serviced i was helped by Richard Chavez. He made me feel welcomed and kept me updated with my vehicle. Richard Chavez had great energy and was positive. I'll be coming to Casa when my vehicle is in need of service. More

They don't do half the work they charge you for... This review is solely for the service department. This sales group is one of the best to purchase a Jeep through - just find a better place to get thi This review is solely for the service department. This sales group is one of the best to purchase a Jeep through - just find a better place to get things serviced. Allow me to premise this with I'm not inept with a vehicle, I just pay them to get dirty for me. I opened the hood and checked their job. Half the work I was charged for wasn't completed (wasn't even looked at) and some of it is in plain sight (tires, fluids, etc.) - the other half is hidden and would require me to re-complete it to check (oil for example). You wasted more than an hour of my time, and took money from me under false pretenses. I'd wager that nothing was done, but it couldn't have taken you 90 mins to turn her around for me. Could it? I'll now be taking my vehicle to a personal mechanic to have this work done. I don't trust these people. I'm going to assume laziness or ineptitude, because I'd hate to believe they knowingly ripped me off. Although, I've been wrong before... More

Great service and friendly staff! I have been bringing in my 2014 Chevy Cruze for minor fixes and maintenance. Each time I have gone, I was treated very well and felt extremely welcome I have been bringing in my 2014 Chevy Cruze for minor fixes and maintenance. Each time I have gone, I was treated very well and felt extremely welcomed. The staff were friendly and helpful in answering all of my questions. I am very pleased with the amount of wonderful service I have received at this dealership. More

Always the heart I have been a customer at Casa Chevrolet over the years. I recently sold my house - entire household packed in trailers and Uhaul and awaiting the clo I have been a customer at Casa Chevrolet over the years. I recently sold my house - entire household packed in trailers and Uhaul and awaiting the closing of the house in a hotel with a disabled, dymentia/Alzheimer patient, 2 service dogs. The the AC goes out in my Suburban. The team jumped into action with Richard in the lead, diagnosing the problem - getting me back and forth to hotel, unhitching and re-hitching my Uhaul trailer, and installing new AC compressor. Once the house deal is complete, we will be heading across the desert in a cool vehicle. Thanks Casa for answering a customer's needs in more than one way! Heart and caring come first. More

Time wasting buffoons I called ahead and asked them if they were part of a nationally advertised lease program for the Volt. They said they were, and I asked them for the p I called ahead and asked them if they were part of a nationally advertised lease program for the Volt. They said they were, and I asked them for the prices on two specific VINs in their inventory. Even then when I got there, I got the stupid hour-long "my manager is working the numbers" charade, including a full blown credit check (my rating is perfect) followed with an absurd inflated price. They added $4000 to the lease for a car $3000 over the base price. I was dumb enough to let them steal an hour of my life. I hope you, dear reader, are saved from making such a blunder. And this time when they ask who killed the electric car, the answer will be "morons like the crew over at Mark's Casa Chevrolet in Albuquerque". More

My experience with Mark's CASA Chevrolet I went in for a routine oil change, after i received my car i was driving when the engine stopped working. My car was towed back to the dealership and I went in for a routine oil change, after i received my car i was driving when the engine stopped working. My car was towed back to the dealership and I was given a loaner car, while my car was checked out and then serviced. Everyone I dealt with was very professional from the service manager to the service rep, both named Mark. I am very happy with the quality service I received and am glad I am a customer. thanks to everyone, Gerges Scott very satisfied Mark's CASA customer. More

professional, curtious service Being 3000 miles from home I was reluctant to get service and not sure where to go. Choosing Mark's has been a very good. Jerry has made me feel right Being 3000 miles from home I was reluctant to get service and not sure where to go. Choosing Mark's has been a very good. Jerry has made me feel right at home and everyone I've met has been curtious and professional. I have always liked my home dealer and Mark's Casa is my home dealer away from home. More

Considerably better than Galles Chevrolet . I will never go back to Galles for service or new vehicles. Well done Mark's! Mark's is further away but it's will work the drive. . I will never go back to Galles for service or new vehicles. Well done Mark's! Mark's is further away but it's will work the drive. More