Larry H. Miller American Toyota Albuquerque

ToyotaCare maintenance Quick & great customer service on a busy Saturday. Online scheduling for service needs help. Expected to wait all day with no appointment but was prop Quick & great customer service on a busy Saturday. Online scheduling for service needs help. Expected to wait all day with no appointment but was properly warned about a wait & pleasantly surprised by how quickly I was out the door. More

outstanding the salesman Rashad is excellent. He works hard to get the buyer a fair deal. American Toyota dealership is professional, sharp, clean , efficient and the salesman Rashad is excellent. He works hard to get the buyer a fair deal. American Toyota dealership is professional, sharp, clean , efficient and excellent. More

They insisted I needed all new brakes They said I needed all 4 brakes replaced when they were still good, wanted to charge me an arm and a leg for parts and the advisor couldn't tell me wh They said I needed all 4 brakes replaced when they were still good, wanted to charge me an arm and a leg for parts and the advisor couldn't tell me what the replacement brakes were made of. I waited 3 hours for them to complete the brake inspection and I had an appointment. Then they took forever to give me my car back. More

Incomplete Because they forgot to turn off the maintenance required light and never asked if I would like to test drive a new car. Even though I got into three o Because they forgot to turn off the maintenance required light and never asked if I would like to test drive a new car. Even though I got into three or four different cars. I guess I can set up another appointment so you can turn off the light and speak to a salesman. More

Great service Service department was outstanding got my Sienna running as promised! On time and less than original estimate. Mel was very good at communicating what Service department was outstanding got my Sienna running as promised! On time and less than original estimate. Mel was very good at communicating what was wrong with the van. More

Excellent experience From beginning to end, the total customer experience was great! I worked with both Mario and Eddie Woodfin. They were knowledgeable and professional From beginning to end, the total customer experience was great! I worked with both Mario and Eddie Woodfin. They were knowledgeable and professional. Eddie answered all of my questions through each step of the process. The Finance Manager was great too! As an older female who has not always had a good experience at a dealership, this was different. A solid 10 out of 10 on all fronts. More

Excellent and quick service The reps were very nice and helpful. Took my car in for schedule maintenance and was told it will take 2 hrs. It was actually done in 1 hour. The reps were very nice and helpful. Took my car in for schedule maintenance and was told it will take 2 hrs. It was actually done in 1 hour. More

Great customer serviced Very nice and friendly employees always explain what service was done. If I had a problem they would take the time to explain to the fullest Very nice and friendly employees always explain what service was done. If I had a problem they would take the time to explain to the fullest More

Easy, fast, and friendly staff. I had to take my 4 runner in hor a recall and it was easy. Got in and out, used the courtesy shuttle to get back to work. My driver Pery was really ni I had to take my 4 runner in hor a recall and it was easy. Got in and out, used the courtesy shuttle to get back to work. My driver Pery was really nice and went above and beyond to help. More

Great Service Representative and Repairs I can always be sure that my car is getting the best service when I take my care here. My rep is very good at being sure my questions are answered. I can always be sure that my car is getting the best service when I take my care here. My rep is very good at being sure my questions are answered. They are very organized and timely. More