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Larry H. Miller American Toyota Albuquerque

Albuquerque, NM

4.1
1,817 Reviews

5995 Alameda NE

Albuquerque, NM

87113

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Showing 1,817 reviews

November 07, 2019

Friendly, Helpful, Professional Service My car had a low battery that needed to be replaced. Richard informed me of the costs and the work was completed quickly. Keep up the great custome More

by Terri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Pohl
Nov 07, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Thanks for stopping by! We appreciate your support. - Hud Romero, Store Manager

November 07, 2019

over promise/under deliver They told me they had taken the old tire out of the trunk and disposed of it, but it was still there when I got home. After I arrived, and paid, it w More

by Mr K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sarah
Nov 11, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Hello Mr. K, thank you for providing us with valuable feedback. This is not the experience we want our customers to have. I would be more than happy to address any additional questions or concerns you may have. Please feel free to give me a call directly so that I may be of further assistance. - Brittany Sweeney, Customer Retention Manager, (505) 998-0177

November 06, 2019

I have never liked this dealership from the first. The salesman that sold me my new Yaris was an weasel from the very start. I complained but no one cared. The finance folks were even worse, not being abl More

by Me
Recommend Dealer
No
Employees Worked With
Estevan Archibeque, Hiram Herrera
November 06, 2019

Enjoyed the experience Marvis was very personable without being loquacious. He understood after a few questions that we were familiar with the Tacoma line as we currently ow More

by SamJ
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvis Aragon
Nov 06, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for choosing our dealership! We will be sure to pass along your kind words. - Hud Romero, Store Manager

November 06, 2019

LHMToyota is the cleanest, most friendly dealership we have ever dealt with! We have been married for 51 years and bought a lot of cars but this is the finest! Pleasure to do business with them! More

by Mimis
Recommend Dealer
Yes
Employees Worked With
Joseph Salas, Tim Scully, John Brummett, Clay Scroff
Nov 06, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Hud Romero, Store Manager

November 06, 2019

We have been buying our vehicles here since 2000. Hud was always our family salesman. We were happy to see that he was promoted he has always been amazing to work with. He set us up with Ray. We bought a 201 More

by AaaCarriaga
Recommend Dealer
Yes
Employees Worked With
Hud Romero, Hiram Herrera, Ray Spacagna
Nov 06, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for coming to see us! We truly appreciate your review and support. Should you need anything else, please let us know. - Hud Romero, Store Manager

November 05, 2019

Good Service Matches Nice New Building Our visit for maintenance on our 2012 Prius couldn't have gone smoother. Thank you to our Service rep Robert Byatt for finding that we, in fact, have More

by C S simpson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Byatt
Nov 06, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Thanks for coming to see us! We appreciate your review. Have a great day! - Hud Romero, Store Manager

November 05, 2019

Took the 4-Runner in for scheduled oil change and GPS recall and update. Dealer failed to inform me the update takes about 6 hours. More

by Idling for hours
Recommend Dealer
No
Employees Worked With
Service Department
Nov 08, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for reaching out. It is unfortunate to see that you are not satisfied with our dealership. I would appreciate the opportunity to speak with you directly about your recent visit. Please feel free to give me a call at your earliest convenience. - Brittany Sweeney, Customer Retention Manager, (505) 998-0177

November 04, 2019

In my last visits to get my car serviced, my hood was covered in grease, my windows wouldn’t roll down properly after a battery was installed, I didn’t have a reminder sticker put on. The service represe More

by Bsoto
Recommend Dealer
No
Employees Worked With
There was no introduction from the representative
Nov 08, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for your feedback. We appreciate your support of our dealership and want to do everything we can to keep it. Please give me a call so that we may work towards improving your experience. - Brittany Sweeney, Customer Retention Manager, (505) 998-0177

November 04, 2019

Toyota Tundra Service Excellent service. This was the first time we take our vehicle there, the techs did a great job servicing our truck and fixed some issues that the mod More

by yoyon0812
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Did not get the techs names.
Nov 04, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Hello, thank you for the review! Should you need anything else, please let us know. - Hud Romero, Store Manager

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