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Larry H. Miller American Toyota Albuquerque

Albuquerque, NM

4.1
1,817 Reviews

5995 Alameda NE

Albuquerque, NM

87113

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Showing 1,817 reviews

November 10, 2019

Service Dept does a good job! Service dept seems to nearly always do a very good job. The time before this they slipped up on putting the service sticker on the windshield and for More

by nmmike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosas
Nov 11, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Thanks for the review! It was a pleasure assisting you. - Hud Romero, Store Manager

November 10, 2019

It took over Three hours for a scheduled oil change, used the wrong oil, should have use the synthetic, didn’t fix the slipping park brake I asked to fix, but paid for. POOR. More

by Coyote
Recommend Dealer
No
Employees Worked With
Service
Nov 13, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Hello, thank you for bringing this to my attention. We do apologize for the increased wait time you experienced at our dealership. Please give me a call at your convenience so that we may get the issue repaired correctly. I hope to speak with you soon. - Brittany Sweeney, Customer Retention Manager, (505) 998-0177

November 10, 2019

We took it in for an oil change and they said we needed to change the air filter. We told them not to do that. They still changed the air filter and charged us for it. They also told us the battery neede More

by K.Santaana
Recommend Dealer
No
Employees Worked With
Joseph Kennedy
Nov 13, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Hello, thank you for taking the time to review your experience. We apologize for the misunderstanding regarding your air filter. If you did not authorize that repair, we would be happy to get that refunded. As part of our transparency policy, we are always happy to have our technicians show why they recommend certain repairs. Please be sure to give me a call so that I may further assist you. - Brittany Sweeney, Customer Retention Manager, (505) 998-0177

November 09, 2019

Richard pohl is a great guy that I enjoy to deal with. Makes sure that my vehicle is taken care of and running great every time. More

by Johnhchau
Recommend Dealer
Yes
Employees Worked With
Richard pohl
Nov 11, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Thanks for supporting our dealership! Have a great rest of your day. - Hud Romero, Store Manager

November 09, 2019

Tony and Clay were great at helping me find the exact car I wanted and had excellent customer service. Our whole experience was very excellent. More

by Ariana Williard
Recommend Dealer
Yes
Employees Worked With
Tony , Hiram Herrera, Clay Scroff
Nov 11, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Thanks for the review, Ariana! It was a pleasure assisting you. - Hud Romero, Store Manager

November 09, 2019

The service was excellent. My service advisor (forgot his name), technician (Jesse Kirlin) and shop foreman were thorough and communicative, friendly and accommodating. The work I requested was taken care of More

by Lucastieme
Recommend Dealer
Yes
Employees Worked With
Jesse Kirlin, Lionel Fiske. , Tim Scully
Nov 11, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for the positive recommendation! Should you need anything else, please let us know. - Hud Romero, Store Manager

November 09, 2019

Great service as always! The problems with our RAV4 HVAC explained and resolved. Worked us into an already full schedule. This is the reason we drive from Santa Fe for service on our Toyota’s. More

by HappyCustomer
Recommend Dealer
Yes
Employees Worked With
Mel Rosas
Nov 11, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for coming to see us! We truly appreciate your support. - Hud Romero, Store Manager

November 09, 2019

Toyota Service Excellent service and everyone at this dealership is very helpful and it's a joy going in for service. I would recommend taking in your vehicle to Lar More

by Freddy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mariah Lucero, Andrew Neufield
Nov 11, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Thanks for the review! We appreciate your recommendation. - Hud Romero, Store Manager

November 09, 2019

David mirabal in the service department was was very nice and helpful ,’made for a very pleasant experience, will be requesting him again for my next visit More

by Khovey
Recommend Dealer
Yes
Employees Worked With
David mirabal
Nov 11, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for coming to see us, Khovey! Should you need anything else, please let us know. - Hud Romero, Store Manager

November 09, 2019

Very good service and the shuttle driver Pary Smith was excellent too. Faster service than expected. Thanks for the great service and happy holidays ok!!!!! More

by I have none
Recommend Dealer
Yes
Employees Worked With
Joe Kennedy
Nov 11, 2019 -

Larry H. Miller American Toyota Albuquerque responded

Thanks for the review! We will be sure to pass it along to Pary! - Hud Romero, Store Manager

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