Larry H. Miller American Toyota Albuquerque

Horrible experience after 9 years of good:downhill service Took car in for 9 appointment for regular maintenance and rattle while idling. 5 hours later no text or phone call or communication. I called and as Took car in for 9 appointment for regular maintenance and rattle while idling. 5 hours later no text or phone call or communication. I called and asked for my advisor but couldn't be located. Did not get car back until next day. Told noise was caused by old oil and quit after oil change. Many excuses about short handed and new computer system. Need to plan for it!! Have loved my Venza and was hoping for a new one. Hated this service experience so am now looking for a new Nissan. More

9 days in dealership for warrant work on a gas flap. Vehicle wasn’t even washed during 9 days of loss-of-use for me. Vehicle wasn’t even washed during 9 days of loss-of-use for me. More

Made appointment for oil change service on my tundra ,dropped off vehicle at 07:15 and waited over 4 hours for my vehicle. Was never informed by anyone about the why it took so long for a simple oil cha ,dropped off vehicle at 07:15 and waited over 4 hours for my vehicle. Was never informed by anyone about the why it took so long for a simple oil change. My vehicle has always been serviced at this location but this time was Unacceptable . Total let down! More

I scheduled an appointment for maintenance and to have lug nuts replaced. I was told they had no lug nuts in stock and I would get a call when they are available. No call yet. No courtesy shuttle. Reevalu lug nuts replaced. I was told they had no lug nuts in stock and I would get a call when they are available. No call yet. No courtesy shuttle. Reevaluating my service options More

This was my first time buying a vehicle and they took advantage of my inexperience. I tried to read my contract thoroughly, but they literally lied about numbers and questions that I had just to get me t advantage of my inexperience. I tried to read my contract thoroughly, but they literally lied about numbers and questions that I had just to get me to sign. I wouldn’t recommend this dealership specially if you aren’t experienced in buying cars. My experience at this dealership is a representation of poor costumer service that is engrained into they’re pushy salesmen. More

As always, EXCELLENT service on EVERY LEVEL!!! NEVER a bad experience. TOP NOTCH. Sales AND service are ALWAYS great in EVERY way. Waiting area is a huge BONUS and complementary car wash is SUPER!!! bad experience. TOP NOTCH. Sales AND service are ALWAYS great in EVERY way. Waiting area is a huge BONUS and complementary car wash is SUPER!!! More

Luis and the rest of the staff were excellent. It’s not easy doing business during Covid 19 but everyone at American Toyota made it seem easy. Thank you for all of your hard work. easy doing business during Covid 19 but everyone at American Toyota made it seem easy. Thank you for all of your hard work. More

American Toyota is always courteous, prompt, thorough and trustworthy. The dealership and waiting area are immaculate. Service is always prompt and the prices are a good value. trustworthy. The dealership and waiting area are immaculate. Service is always prompt and the prices are a good value. More

I have trusted Larry H. Miller dealership for my car needs for a number of years. I have been very pleased with the work they have provided. I feel they are honest and will work with you on all your c needs for a number of years. I have been very pleased with the work they have provided. I feel they are honest and will work with you on all your concerns. More

Great Experience My salesperson was helpful, informative and respectful. He answered my questions, demonstrated how to use the navigation and audio system, and was eas My salesperson was helpful, informative and respectful. He answered my questions, demonstrated how to use the navigation and audio system, and was easy to work with. The finance person was also professional and reassuring. I highly recommend American Toyota. More