Larry H. Miller American Toyota Albuquerque

Great service. Made an appointment, took an hour to get diagnosed and get rental. It was repaired next day.. Got keys dropped off car and everything was easy! diagnosed and get rental. It was repaired next day.. Got keys dropped off car and everything was easy! More

Fewer appointments should have been made for service. Uber ride was a plus. 2-4 hours for oil change is way too long. I had much better service on previous visits. Uber ride was a plus. 2-4 hours for oil change is way too long. I had much better service on previous visits. More

Friendly fast and on spot with timely service. Their new service updating you on your cell phone service progress on text messages. They have always been my service organization. They now service my 2016 F service updating you on your cell phone service progress on text messages. They have always been my service organization. They now service my 2016 Ford Transit Connect. More

The Service department has been great and Mariah was excellent: helpful and communicative. I appreciate to ride service and all the people who have helped me there have been really nice and professional excellent: helpful and communicative. I appreciate to ride service and all the people who have helped me there have been really nice and professional. More

Scheduling my vehicles for service is always easy whether I do it online or by telephone. The service is prompt and they are clear when they make recommendations for immediate additional service or the need I do it online or by telephone. The service is prompt and they are clear when they make recommendations for immediate additional service or the need to expect future service. More

Very poor service didn’t top off the Fluids when we got home my husband called the office they didn’t seem to care we have always gone to Larry Miller we pay good money to have them change the oil we shoul home my husband called the office they didn’t seem to care we have always gone to Larry Miller we pay good money to have them change the oil we should have gone to jiffy lube they might have done better. More

Excellent customer service. The work was done well and they even washed my car. Very nice waiting area and all health rules followed great job they even washed my car. Very nice waiting area and all health rules followed great job More

At my first service, my brand new 4Runner Limited was returned with scratches, which the dealer refused to accept as their fault. This time, the online scheduling was not working correctly. I called to c returned with scratches, which the dealer refused to accept as their fault. This time, the online scheduling was not working correctly. I called to check and I had to reschedule my appointment, which was done by a very kind young lady who assured me all was taken care of. When I arrived, they could not find my information, the person I was scheduled with was not in, and it took sticking to my guns to ensure I was provided the service that had been confirmed for that day, both verbally and via an email confirmation. The final paperwork does not reflect a tire rotation, which is part of this regular service, and I did not realize this until I returned home. The mileage shows the same in and out, but that cannot be true because the Service Advisor told me they drove the vehicle to try and determine what was rattling (sounded like a loose running board). While the service writer that handled my work was kind and professional, this is the 2nd unsatisfactory experience I've had at this dealership. The dealership on Eubank is twice as far for me to drive as the Alameda store, but I have been so disappointed with Alameda, I will likely take it to the other location next time. More

I always get great service at American Toyota. I was pleased with their efforts to keep the customers safe and protected while waiting for their car to be serviced. pleased with their efforts to keep the customers safe and protected while waiting for their car to be serviced. More

From the first moment I bought my truck 2 yrs ago I have had nothing but great experiences with the sales service and parts ! H had nothing but great experiences with the sales service and parts ! H More