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Larry H. Miller American Toyota Albuquerque

Albuquerque, NM

4.2
1,815 Reviews

5995 Alameda NE

Albuquerque, NM

87113

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Showing 1,815 reviews

April 20, 2024

Excellent customer service very friendly people and excellent work done on my RAV4. Service was delayed due to computer glitch but service Advisor Joe kept me up-to-date. Highly recommend American Toyo More

by Davehuh44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Salas
April 20, 2024

Everything was handled professionally. The technology use was spot on, not too annoying and worked without bugs. My agent was very helpful More

by Jfoxhood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cant remember service rep Her name starts with A
April 19, 2024

I responded to a flash sale, upon arrival to dealership, I was informed that it was only available for Toyota vehicles. I had previously, a few months earlier responded to another Facebook ad for a disco More

by nmexpress
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember her name.
Apr 27, 2024 -

Larry H. Miller American Toyota Albuquerque responded

Hello there, thank you for taking the time to leave a review. It’s unfortunate to hear that you’ve had a negative experience at our dealership. We strive to offer a top-notch visit for all of our customers. I’d appreciate the opportunity to better understand your frustrations so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together.

April 19, 2024

Good, fast , convenient, and friendly . I like to go there all the times. I always recommend for my friend More

by Sam Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
April 19, 2024

It’s always a pleasure working with the Toyota family. The stuff at Larry Toyota Are very professional, Kind, courteous, and overall treat you well. Kudos to the mechanics and the hard workers behind-the- More

by Yvonne
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melinda
April 19, 2024

Took my vechicle in for routine service. They said it would be a two hour wait. Everything was complete in just over an hour! More

by Carolyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
April 18, 2024

Service advisor tried to over charge me for services done on my vehicle plus she was charging me for my oil change when I have a service plan in place!! More

by Thtafoya66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not work with sales
April 18, 2024

Service is completed quickly at a reasonable cost. Everything's explained ahead of time so no surprises. More

by Carl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
April 18, 2024

Took my truck in for an oil change and tire rotation. Oil change went fine. Tires did not get rotated. I’ve made several calls trying to set up a time to get the truck back for the tire rotation. Nobody More

by chongorlz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel
Apr 27, 2024 -

Larry H. Miller American Toyota Albuquerque responded

We are sorry if we did not provide you with the service you deserve. We strive to make every visit to our dealership a positive one, and it sounds like we missed the mark with you. We value your feedback and would like to know more about your experience. Please contact us at your earliest convenience to discuss the matter further.

April 18, 2024

I took my vehicle into service. Chelsea was a representative that helped me. She did a good job, but unfortunately, I’ve had some bad experiences with other representatives so it’s More

by Coachsalmon5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea in service department
Apr 27, 2024 -

Larry H. Miller American Toyota Albuquerque responded

Your feedback is valued. Our team strives to create a seamless and enjoyable process for each customer, and it's wonderful to hear that we were able to do that for you. We hope to see you soon for all your future automotive needs.

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