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Larry H. Miller American Toyota Albuquerque

Albuquerque, NM

4.1
1,818 Reviews

5995 Alameda NE

Albuquerque, NM

87113

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Showing 1,818 reviews

October 05, 2020

This dealer wanted to charge $125 in labor for “fuel system treatment”. Come to find out it’s a bottle of fuel injector cleaner. $125 to pour a bottle into my gas tank. More

by Pacheco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Richard Prohl
Oct 07, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for making us aware of your pricing concerns. I want to assure you that our team works hard to provide competitive costs on the parts and services we provide. If you would like to give me a call, we can break down your pricing and ensure that everything was handled properly. I hope to hear from you soon so that we can arrive at a resolution if necessary. - Michelle Ortiz, Customer Retention Manager, 505-998-0177

October 04, 2020

I was there for 6 hours too long just to have a new battery put in my Vehicle. I feel that was way too long. More

by Tmaragon44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Deana at service
Oct 05, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Sorry to hear about your longer than normal service visit. Please reach out to me directly and we can discuss the situation further. - Michelle Ortiz, Customer Retention Manager, 505-998-0177

October 04, 2020

Excellent service and communication! The service department looked at needed maintenance as well as any concerns. Addressed the issues in a timely manner and keot.me notified of progress. More

by Cornhusker31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service writer
Oct 05, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Hud Romero, Store Manager

October 04, 2020

My first visit there and I'm happy to say I'm glad to be part of the Toyota family. The staff was welcoming and the service was great. More

by Ngurule4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mariah Lucero
Oct 05, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Hud Romero, Store Manager

October 04, 2020

Great dealership. Hard working and always professional, the service advisors worked to give the best discounts and timely service. I’ve been going here for years and have always had a good experience. More

by Stephanie T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mel
Oct 05, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Hud Romero, Store Manager

October 04, 2020

Nice facility with friendly people. Clean atmosphere and they left my car without greasy fingerprints or muddy foot prints. Happy with everything and will be going back. More

by debbiereynolds711
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Romero
Oct 05, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Thanks for your wonderful review. We hope to work with you again soon! - Hud Romero, Store Manager

October 03, 2020

I scheduled the maintenance and arrived on time; car was taken directly in. I got an Uber ride home in less than 10 minutes. The work done was almost exactly what I had budgeted for, though it did take a li More

by pamela.matthews
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Alvarez
Oct 06, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Thanks for your wonderful review. We hope to work with you again soon! - Hud Romero, Store Manager

October 03, 2020

American Toyota’s Service Department always provides fantastic service! Justin was extremely thorough and informative. Thank you, American Toyota and Justin! We look forward to our next service appointm More

by Missmarissamg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Maestas
Oct 06, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Hud Romero, Store Manager

October 02, 2020

I am always pleased with Larry H. Miller American Toyota. Everyone is friendly and helpful. I was not pleased with the service that picked me up after the service. More

by jnewcombnm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Salas
Oct 02, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Thanks for that positive review. Come back again soon if there’s anything else we can do for you or your vehicle! - Hud Romero, Store Manager

October 02, 2020

I had not been American Toyota since they expanded and improved their facilities. I was impressed! I waited a couple hours while my Camry was serviced and felt totally comfortable with the distancing and More

by kennydlpp3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Geyer
Oct 02, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Thanks for your wonderful review. We hope to work with you again soon! - Hud Romero, Store Manager

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