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Larry H. Miller American Toyota Albuquerque

Albuquerque, NM

4.1
1,820 Reviews

5995 Alameda NE

Albuquerque, NM

87113

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Showing 1,820 reviews

October 13, 2020

Luis and Richard in service are great guys. The guys in the parts department are terrific, too!!!!!..... I love the new building. The old building was definitely 1980s. More

by Mick
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Wilkins
Oct 14, 2020 -

Larry H. Miller American Toyota Albuquerque responded

It's great to hear from you! We appreciate your excellent review and hope to work with you again soon. - Hud Romero, Store Manager

October 13, 2020

I was very disappointed with my service due to the fact that we were told that my tires had been rotated when in in fact they had not been! Loss of trust for sure! More

by beccaanne02
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department
Oct 14, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Hello, it is the goal of our staff to make every visit worthy of a five-star rating. It is disheartening to see that your experience fell short of our standard. I would appreciate the opportunity to address your questions and concerns directly. Please contact me so that I may be of further assistance. - Michelle Ortiz, Customer Retention Manager, 505-998-0177

October 12, 2020

They were all courteous and helpful and didn't pressure us at all Thank you for the good service and keeping us safe in our old car. More

by mcintirelavell29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Keller, Estevan Archibeque, Marvis Aragon, Craig Bull
Oct 12, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Hud Romero, Store Manager

October 12, 2020

I’ve trusted the service dept for years and this visit was above and beyond. My svc rep in particular did a fantastic job. I had a fair amount of work that needed to be done. Andrew Phillips offered advic More

by KNPlacitas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Phillips
Oct 12, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Thanks for that positive review. Come back again soon if there’s anything else we can do for you or your vehicle! - Hud Romero, Store Manager

October 12, 2020

I'm only giving it a good marking because after the 5k inspection of my Toyota Corolla, they never check the tire pressure of the tires even though light at the dashboard was marking an issue with the tir More

by JP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Salas
Oct 12, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Hud Romero, Store Manager

October 12, 2020

Purchased new tires and alignment ; check brake pads; went smoothly and comfortable area to wait ; It took 2hours which seemed long but the work was through and well done More

by eehoollah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis
Oct 12, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Thanks for your wonderful review. We hope to work with you again soon! - Hud Romero, Store Manager

October 11, 2020

I am very happy with the service i received from H Miller. Mell was great, he went above and beyond, genuinely care about his costumer, treated me with respect and friendliness. More

by Sri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mell Rosas
Oct 12, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Hud Romero, Store Manager

October 11, 2020

Rich Pohl has prompt, friendly service and he is very knowledgeable about services and cost. He works hard to provide the best service to all customers. We always ask for him when we need service. More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Pohl, Service Advisor
Oct 12, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - Hud Romero, Store Manager

October 09, 2020

Joseph Salas is the bomb, he was super friendly, professional and listened to my concerns.my alignment and service check all went smoothly. Thank you!! More

by sammyindgo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Salas
Oct 12, 2020 -

Larry H. Miller American Toyota Albuquerque responded

It's great to hear from you! We appreciate your excellent review and hope to work with you again soon. - Hud Romero, Store Manager

October 09, 2020

The service team was quick, responsive and friendly. All my questions were answered professionally. American Toyota is my first choice for all service and maintenance needs for my Tundra. More

by M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Estevan Archibeque
Oct 12, 2020 -

Larry H. Miller American Toyota Albuquerque responded

Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - Hud Romero, Store Manager

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