Larry H. Miller American Toyota Albuquerque

The service department and my service advisor identified a necessary repair that was still 100% covered under my warranty and provided a loaner vehicle to me! I am beyond delighted! a necessary repair that was still 100% covered under my warranty and provided a loaner vehicle to me! I am beyond delighted! More

Transmission slips for over 4 months, not fixed. Was told no hourly employee working to take it on road to experience problem. Taking elsewhere. WillSendBillIfAnyForWarranty no hourly employee working to take it on road to experience problem. Taking elsewhere. WillSendBillIfAnyForWarranty More

Service deptaetment is usually good. However the service writers have horrible customer service. Went in today, 10-19 for an appointment made on 10-13. Needed an emissions test done. Was told by Luis the ma writers have horrible customer service. Went in today, 10-19 for an appointment made on 10-13. Needed an emissions test done. Was told by Luis the machine went down sometime last week. If it was before I made my appointment, why wasn’t I told about it? If it was after I made my appointment why wasn’t I called? I was even there on 10-17 for a recall on a different vehicle. When I confirmed the appointment for today with Luis and if the machine was still down, why didn’t he say anything? I have had nothing but problems with this Toyota dealership from buying vehicles, to getting them serviced. The only department that does a good job is the parts department. Also the only thing Luis could say was well you can go talk to the service manager. No customer service skills at all. Sad when you have to take your vehicle to the dealer and they really do not care. More

Excellent service as always. Car was ready in a timely manner. No hassle at all. That’s all I really have to say. 25 words is a little excessive for a review. manner. No hassle at all. That’s all I really have to say. 25 words is a little excessive for a review. More

Again, excellent service. I worked with Luis Alvarez who was very polite/knowledgeable. Service was provided in a timely manner. Was provided with a loaner which was very helpful! was very polite/knowledgeable. Service was provided in a timely manner. Was provided with a loaner which was very helpful! More

Good overall but should let customer know progress or lack thereof on service, especially when waiting at dealership. Came for battery change-took almost three hours! lack thereof on service, especially when waiting at dealership. Came for battery change-took almost three hours! More

Very unsatisfied!!!!! Worse service from a car dealership I’ve ever experienced. I bought I brand new2020 Camry from this dealership and I’ve had to bring it in multiple times in a month for the same issue. I’ve ever experienced. I bought I brand new2020 Camry from this dealership and I’ve had to bring it in multiple times in a month for the same issue. I would not recommend coming here because the service center is not helpful at all. Do not recommend. My vehicle has 5000 mines and has issues that the service department will not address. I suggest going to another dealership if you are looking for a new car. More

Richard was a very polite young man. It was busy the day I came in to pick up. As I was waiting for my truck talking to another customer with a dog, they were so backed up Richard went and got my truck for I came in to pick up. As I was waiting for my truck talking to another customer with a dog, they were so backed up Richard went and got my truck for me. I have never had service like this anywhere. You are very fortunate to have such an inspiring employee. More

Great service! They always take care of my corolla. Joe Kennedy explains the whole issue to me in plain language. I will be buying my new Toyota there Kennedy explains the whole issue to me in plain language. I will be buying my new Toyota there More

I have been taking my Toyota to LHM since I bought it. They have always been honest and helpful. Including this visit. There Covid-19 precautions are excellent. And I will return in 5K miles. Thank you to They have always been honest and helpful. Including this visit. There Covid-19 precautions are excellent. And I will return in 5K miles. Thank you to the service techs for taking such good care of my Highlander. More