Larry H. Miller American Toyota Albuquerque

Great people to work with, was hoping to buy a new vehicle but I settled for a used with low mileage and I love it. vehicle but I settled for a used with low mileage and I love it. More

Great service the minute we arrived and during the stay, this Toyota dealer outdoes the Toyota dealer in Gallup, NM this Toyota dealer outdoes the Toyota dealer in Gallup, NM More

The worst salesman award at Larry H. Miller Toyota goes to Salesman Desmond Pope (Des). I purchased a truck with Desmond Pope on 04/03/2022. I drove out of State because I had purchased Miller Toyota goes to Salesman Desmond Pope (Des). I purchased a truck with Desmond Pope on 04/03/2022. I drove out of State because I had purchased 2 vehicles from this dealership which I currently still own. So, I figured it will be easier on the 3rd. Everything went well heck I even paid 3K over MSRP because of the Chip / Pandemic shortage. But little do I know, I was in for the ride of never getting replies, texts or updates from Des Pope. I had traded in my truck and told Des that I would like to have my license plates back to me but since I was in rush I forgot to check and left. Only to realize he only removed the rear plate. So, I called him when I was about 20 miles out of the dealership saying I think you have forgotten to remove the front license plate, he said don't you worry just text me where you would like to get it shipped and we'll mail it to you. Today is 4/21/22 left 20 phone calls to Des, a couple of texts, messages at the front reception, and his work colleague Clay, Natalie. Well since they charge more than MSRP at least you would think they'll take care of their customers but, it seems like apparently, no one is giving a Shi*. On top of that, they charged me sales tax on my trade-in. When I went to pick up plates for the new truck DMV told me to make sure I get a refund from the dealership for the trade-in sales tax difference which is close to 2K which I did not receive yet. TOYOTA should review customer complaints against the dealership and take some kind of action. I'm to a point where I'm just been run around in circles or go to the dealership which is 6 hrs. away which seems like the last option. More

The worst salesman award at Larry H. Miller Toyota goes to Salesman Desmond Pope (Des). I purchased a truck with Desmond Pope on 04/03/2022. I drove out of State because I had purchase Miller Toyota goes to Salesman Desmond Pope (Des). I purchased a truck with Desmond Pope on 04/03/2022. I drove out of State because I had purchased 2 vehicles from this dealership which I currently still own. So, I figured it will be easier on the 3rd. Everything went well heck I even paid 3K over MSRP because of the Chip / Pandemic shortage. But little do I know, I was in for the ride of never getting replies, texts or updates from Des Pope. I had traded in my truck and told Des that I would like to have my license plates back to me but since I was in rush I forgot to check and left. Only to realize he only removed the rear plate. So, I called him when I was about 20 miles out of the dealership saying I think you have forgotten to remove the front license plate, he said don't you worry just text me where you would like to get it shipped and we'll mail it to you. Today is 4/21/22 left 20 phone calls to Des, a couple of texts, messages at the front reception, and his work colleague Clay, Natalie. Well since they charge more than MSRP at least you would think they'll take care of their customers but, it seems like apparently, no one is giving a Shi*. On top of that, they charged me sales tax on my trade-in. When I went to pick up plates for the new truck DMV told me to make sure I get a refund from the dealership for the trade-in sales tax difference which is close to 2K which I did not receive yet. TOYOTA should review customer complaints against the dealership and take some kind of action. I'm to a point where I'm just been run around in circles or go to the dealership which is 6 hrs. away which seems like the last option. More

Responsive to customer needs. Viktoria was attentive to my needs from the very day l attended the dealership and updated me with availability including other options. Sent me pict Viktoria was attentive to my needs from the very day l attended the dealership and updated me with availability including other options. Sent me pictures as per my request prior to visiting the dealership. The manager has excellent business skills and paid attention to my request and worked with me to find a solution suited to my situation More

This was my 4th new car purchase from this dealership, my sales guy Miguel was absolutely awesome as always and John in finance was super helpful and awesome with closing things up!!! sales guy Miguel was absolutely awesome as always and John in finance was super helpful and awesome with closing things up!!! More

Roger was very helpful in answering all my questions. And was able to work with us in getting the truck I wanted. And was able to work with us in getting the truck I wanted. More

Eventhough we're in a pandemic and car prices, new and used, are going through the roof, Larry H. Miller American Toyota was very willing to work with me to get me the car that I wanted for the price I wa used, are going through the roof, Larry H. Miller American Toyota was very willing to work with me to get me the car that I wanted for the price I wanted. The whole process from purchase to delivery went extremely smoothly. I was being kept up to date during the process. I'm a happy customer. More

Despite all that is happening with War in Ukraine and the rise in gas prices and this ongoing virus. Let's continue to keep our economy strong, you can expect Great Customer Service at this dealership. Rathe rise in gas prices and this ongoing virus. Let's continue to keep our economy strong, you can expect Great Customer Service at this dealership. Rather you are purchasing a new or used vehicle you be treated with respect and no pressure to buy. They give you the best deal and thank you with a hand shake. More

What a delightful experience. If you are like me, worrying about the cost of buying a car and hoping to get the best deal is stressful. I found these folks to be professional ye If you are like me, worrying about the cost of buying a car and hoping to get the best deal is stressful. I found these folks to be professional yet friendly. Knowledgeable and very hekpful. If you want the best value for your hard earned dollars, American Toyota leaxes you very satisfied and happy in your purchase More