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Larry H. Miller American Toyota Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.1
1,818 Reviews
Call Dealership (505) 823-4440
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5995 Alameda NE

Albuquerque, NM

87113

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Showing 1,818 reviews

December 25, 2023

Mariah Lucero was awesome. She took care of me. I'll for sure be back. More

by stacyrolison16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariah Lucero
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December 24, 2023

Knowledgeable and friendly service advisor Devon . Service was completed on time and vehicle was kept clean . Very satisfied . More

by Highdesertiron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Goble
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December 23, 2023

Service advisor did not care and the work was not performed correctly. Service advisor did not try to correct his mistakes More

by lorenzo.mata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emilio
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Dec 29, 2023 -

Larry H. Miller American Toyota Albuquerque responded

Lorenzo, I'm sorry to learn that your experience did not meet your expectations, and that the work on your vehicle was not completed to your satisfaction. It's essential that our team demonstrates care and diligence in all interactions, and I apologize that we did not live up to that standard. Please reach out to me so we can ensure any mistakes are rectified and to discuss how we can restore your confidence in our service. - Phil Saunders, General Manager, 505-998-0165

December 23, 2023

Very disappointed in the service this trip. Took the vehicle in for an oil change and tire rotation and was there four hours . . on my wife’s and my 55th anniversary. 😡 More

by bimcgee223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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Dec 29, 2023 -

Larry H. Miller American Toyota Albuquerque responded

I apologize that the did not go as smoothly as expected. I can imagine how disappointing this must have been on such a significant occasion. We strive for efficiency and clear communication, and it's clear we have room for improvement. If we have not already spoken, I look forward to the opportunity to connect with you directly. Your satisfaction is very important to us. - Phil Saunders, General Manager, 505-998-0165

December 23, 2023

Rep Isaac was exceptional, keeping me updated. The repair was completed as requested. Service team did the required work. More

by dbriscoe12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac moya
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December 23, 2023

Robert was a wonderful to work a deal on a new vehicle. Also finance was straight to the point, giving great advice. One of the easiest buys, with no hidden fees or mark up. More

by Rngrmoore
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Ferstl
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December 23, 2023

Love working with folks at Larry Miller. Treated me fairly I felt. Also very nice. More

by Sister
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jasmine , John Brummett
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December 23, 2023

Nice people , not pushy at all. Very helpful. Good selection of trucks to choice from. More

by ptpspace12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Woodrow
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December 22, 2023

Ryan Aragon explained everything to me regarding my Rav. He was very courteous, friendly, kind. More

by rmaron2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Aragon
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December 22, 2023

This is some of the best service response that I have had in a while at American Toyota.. Gold star for Andrew and the alignment shop. More

by ESI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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