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Larry H. Miller American Toyota Albuquerque

Albuquerque, NM

4.1
1,818 Reviews

5995 Alameda NE

Albuquerque, NM

87113

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Showing 1,818 reviews

December 28, 2023

Got all help we needed and all questions answered. Isabel was our salesperson and was very accommodating More

by sngr3
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Isabel gonzalez
December 28, 2023

Making a service appointment was quick and easy. Staff were nice and helpful. I was in and out in about an hour More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emiliano
December 28, 2023

I have a Toyota Tacoma with over 190,000 miles on it. Larry Miller Toyota in Albuquerque is the only place I’ll take it for service. The service advisors work with me to keep the truck running well while More

by Bryan.brock.email
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan - Service
December 28, 2023

When they have their act together they are good. When I first started taking my vehicles for service here they were amazing. Slowly their service went downhill and they seem to be trying to do bette More

by KS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emiliano, Amiria (not sure if that’s how you spell her name)
December 27, 2023

The dealership did not have the cable necessary to run a diagnostic on my car so they tried different things to determine the problem's to no avail before telling me this after having my car for 3 days. Now More

by Supra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Dec 29, 2023 -

Larry H. Miller American Toyota Albuquerque responded

I'm sorry for the inconvenience caused by not having the necessary cable to run a diagnostic on your car. If we haven't had the opportunity to discuss this personally, I encourage you to contact me directly. I'm committed to resolving this issue and improving your experience with our service department. - Phil Saunders, General Manager, 505-998-0165

December 27, 2023

Rude customer service reps. None welcoming . Made you feel like you were a bother to them . Talked down to you. More

by janae_2309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abrían a
Dec 30, 2023 -

Larry H. Miller American Toyota Albuquerque responded

I'm very sorry to hear about the unwelcoming service you experienced, Janae. It's distressing to learn that you felt talked down to, as our goal is always to treat our customers with the utmost respect and kindness. This is certainly not the standard we aspire to, and I want to assure you that your feedback is being taken seriously. We will address this with the team member involved to ensure this does not happen again. If we have not yet spoken directly about your experience, I would be grateful for the opportunity to discuss this with you. We are committed to making sure your future interactions are positive and that you feel valued and respected at every point of service. Your satisfaction is very important to us, and I look forward to addressing this matter to your satisfaction. - Phil Saunders, General Manager, 505-998-0165

December 27, 2023

Did a good job. Said my vehicle was good. Will go back to get serviced More

by nance03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serenity
December 27, 2023

Isaac Moya: honest, professional, knowledgeable. RAV4 serviced. Runs great! I will schedule with Isaac again. More

by lmpenhall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Moya
December 26, 2023

Fantastic service all around. I bought a 2024 Corolla and had a great experience with both my representative and with the financing department. Very professional, polite and frien More

by Bah
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raul Correa
December 26, 2023

Jayden Gonzalez is an excellent representative for your company. He is knowledgeable, attentive, and eager to help. Our transaction was the smoothest we have ever had, and we've been Toyota customers for o More

by chucklarntz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jayden Gonzalez, Marvis Aragon
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