Larry H. Miller American Toyota Albuquerque

The entire process of booking the appointment to intake at the dealership to completion of the service was smooth and painless. I felt very confident with their repair. at the dealership to completion of the service was smooth and painless. I felt very confident with their repair. More

I recently picked up my 2024 Toyota 4Runner TRD, which I had ordered with the expectation that it would come with predator tube steps. Unfortunately, the service I received did not meet my expectations. Whi had ordered with the expectation that it would come with predator tube steps. Unfortunately, the service I received did not meet my expectations. While I love my vehicle, the service experience was disappointing. More

Its service was terrible. I pulled my rather new Toyota vehicle (14k miles), which I purchased there, into their garage for routine maintenance. I handed the valet my key. She I pulled my rather new Toyota vehicle (14k miles), which I purchased there, into their garage for routine maintenance. I handed the valet my key. She took the key and threw it up in the air expecting a second valet to catch it. He did not catch it and the key landed on my hood striking it with loud thud which the valets found amusing.  I complained to the service guy Isaac Moya and explained precisely what happened and he was not only dismissive of my concerns, he told me to watch my attitude!! He was a thug to boot. After I got my car back, I noticed a chip in the hood. I brought it to the attention of the garage manager and he said I cld not prove that the key caused the damage and he wld get some paint to fill it in. Again, I am demanding you preserve the above evidence. Thank you. Sincerely More

Experience deplorable customer service. Would not recommend to friends, family, or co workers. Left Google review of my experience Would not recommend to friends, family, or co workers. Left Google review of my experience More

A very polite salesperson, but when we pushed for more on our 2023 trade in the general manger got involved and the experience when down hill. He came close to calling us old and not understanding that the a our 2023 trade in the general manger got involved and the experience when down hill. He came close to calling us old and not understanding that the added plastic parts don’t count etc. It is too bad that this Larry H Miller dealership allows this GM to behave so rudely. More