Larry H. Miller American Toyota Albuquerque

Service Representative Adrian Medina always insures we get excellent service when we take our cars in for service. He does not have us accomplish service we do not require f Adrian Medina always insures we get excellent service when we take our cars in for service. He does not have us accomplish service we do not require for our vehicles More

Quick clean on time The service writer waited on me quickly. Adrian offered to take care of the recall issue so I was able to get the car serviced and have the recall iss The service writer waited on me quickly. Adrian offered to take care of the recall issue so I was able to get the car serviced and have the recall issue taken care of during one visit., Car was washed and ready to goby lunch time. More

Service The oil change was done in a timely manner. The people were professional and the work was on time and complete. It was a good experience. The oil change was done in a timely manner. The people were professional and the work was on time and complete. It was a good experience. More

Fantastic Matt did an excellent job. My repairs and service were completed in record time. He listened to what I wanted in regards to the washer fluid. Matt did an excellent job. My repairs and service were completed in record time. He listened to what I wanted in regards to the washer fluid. More

Double checking by American Totyota saved me money! A few weeks ago I left work, unlocked my 2012 Tacoma, hopped in the driver seat, and what do you know, my truck won't start. This truck is built so sm A few weeks ago I left work, unlocked my 2012 Tacoma, hopped in the driver seat, and what do you know, my truck won't start. This truck is built so smart that accessories plugged in require the truck to be started; if I leave my interior lights on they turn off within 30 minutes; exterior lights turn off as soon as I open the door. I ask a kind stranger for a jump and the truck starts right up. I had plans that night so I headed straight to Auto Zone to have the batter tested. As soon as I turn my truck off at Auto Zone it will not start. Surely a drive from Downtown to the Westside would be enough to charge the battery. We proceed with testing the battery but get no response. One of the workers gave me a jump and we tested the battery with the truck running; still no results. The gentlemen decides to test further and tells me I have a dead diode in my alternator; not the way I wanted to start my weekend. I called American Toyota to determine the cost for replacing the alternator. Because of some of the features I selected when custom ordering the truck, mine will be the more expensive of the two possible alternators; the 130-Amp. Alternator repair was going to be upwards up $600. throw in a replacement battery and repairs are quickly approaching $800. Considering the majority of the cost for the alternator was the part itself, I decide it's worth it to let someone with more knowledge install the part so I make an appointment for 9:30 AM Monday morning. I showed up at American a little before 7:00 AM on Monday, tell the service manager what I believe the issue is, and warn him not to turn the truck off as, once again, I had to get a jump to get there. I decide to wait in the waiting area as they have Wi-Fi and I could get some work done. Shortly after arriving the service manager came and met me in the lobby. He told me that they ran tests on the alternator which was operating fine. They also ran tests on the starter to make sure it wasn't drawing too much. The starter also passed their test. Turned out to be a dead battery. $130 for a new battery was very welcomed compared to the $800 I had planned on spending to get my truck up and running. Not only did American install the battery for free, they also washed my truck before returning it to me. Great customer service! I was also out the door before my original appointment time of 9:30. More

Fabulous Experience I was just going in too look as I already own a RAV 4 for over 10 years. Due to the safety and reliability of my car that I am proud to pass on to my I was just going in too look as I already own a RAV 4 for over 10 years. Due to the safety and reliability of my car that I am proud to pass on to my daughter, I went with Toyota again. My personal mechanics highly suggested to stick with Toyota as it is much more reliable, easier to repair cost wise down the road, and they last forever. My salesman, Charles Tauzer, was super personable, easy going, and knowledgeable about every car on the lot. It was great to hear him talk about his own personal Toyota vehicle and all the "high tech gadgets" that were intimidating to me. The overall experience was fabulous, friendly, hassle free, relaxed, and I left extremely satisfied about purchasing a new RAV 4 limited. It is a super luxiourious car for me, but I deserve it! It will be well taken care of like my other RAV 4 and I'm sure it will take care of me too (safety wise)! Thank you American Toyota. More

Best buying experience ever Car and sales person were ready and had both cars interested in avaible. f Financing in place. justed signed and drove away with new car. Car and sales person were ready and had both cars interested in avaible. f Financing in place. justed signed and drove away with new car. More

SERVICE WORK I ALWAYS RECIEVE GOOD AND PROMPT SERVICE. MY TACOMA IS WELL TAKEN CARE OFF. AND I WANT IT TO LAST ME WITH THE PROPER PEOPLE WORKING ON IT. I ALWAYS RECIEVE GOOD AND PROMPT SERVICE. MY TACOMA IS WELL TAKEN CARE OFF. AND I WANT IT TO LAST ME WITH THE PROPER PEOPLE WORKING ON IT. More

Great Customer Service I travel from Roswell to Albuquerque for my car service needs. They are far better than anyone else when it comes to customer service. They are quick I travel from Roswell to Albuquerque for my car service needs. They are far better than anyone else when it comes to customer service. They are quick and keep me informed about the work being done on my vehicle. Since I'm from out of town they rent me a vehicle to use while I'm without my car. I have even had to keep it for a week while repairs were being done. They are my only pick for service needs. More

Found the Prius I was looking for American Toyota seems to always have exactly what I'm looking for - first when I needed a little pickup to run around in and then when I needed a litt American Toyota seems to always have exactly what I'm looking for - first when I needed a little pickup to run around in and then when I needed a little hybrid. They had us in and out in a couple of hours. I've only had to go in for oil service so far, but I was treated efficiently and well. I could use a local Toyota dealer, but I travel an hour out of my way because of their customer service. More