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Larry H. Miller American Toyota Albuquerque
Albuquerque, NM
1,815 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,815 reviews
March 24, 2016
Quality workmanship and attention to details. I have a 2005 Camry and it needed some attention. The LHM Team did a good job and I was very happy with the results. Adrian, my Service Adviser is ver I have a 2005 Camry and it needed some attention. The LHM Team did a good job and I was very happy with the results. Adrian, my Service Adviser is very knowledgeable and keeps me (Customer) informed through the process. Very pleased with the overall results. More
by Russell M
Employees Worked With
Adrian
March 19, 2016
My faith was renewed by how awesome and fair iI was treated I went in not knowing what to do because my truck was totaled. I was guided by Miguel and Clay and trusted them. They helped me find a vehicle in my I went in not knowing what to do because my truck was totaled. I was guided by Miguel and Clay and trusted them. They helped me find a vehicle in my price range and went above and beyond. I was blessed thank you! ?? Tammy More
by TammyB
Employees Worked With
Miguel and Clay
March 15, 2016
Terrible Service Center: THEY FORGOT TO CHANGE THE OIL I scheduled an appointment about a month ahead to get my 2014 Scion xB oil changed at the Service Center, because we have the Toyota Total Care. Howev I scheduled an appointment about a month ahead to get my 2014 Scion xB oil changed at the Service Center, because we have the Toyota Total Care. However, upon arriving on-time for my appointment at 10am on 3/11/16, there was a line of cars. I had previously used this location to get my oil changed several months ago, and had no issues, so I was fine with waiting. When I was called and my car was ready, everything appeared to be fine until about a half hour after I left and the man who checked me out called and said "They forgot to change the oil in your car" but they did rotate the tires, and put a new sticker on your dash to come back in 5 months. I was DUMBFOUNDED!!! That was the whole reason for going in. At least he had the honesty to call and let me know. THAT IS BEYOND TERRIBLE SERVICE, that is just careless. This was after I had waited for at least 1.5hrs for my car to be half serviced. The service man on the phone told me to come in whenever what convenient for me, and so I did the following day. My car was promptly service, but then I had to request new paperwork. I then asked, "Did they put a new sticker in the car with the correct mileage and date?" He said, "I am sure they did." I proceeded to check the sticker, and they had NOT. He then quickly changed it with a sharpie, not writing the current mileage, but did put the correct month 5 months from now. I am NOT going to renew my Toyota Auto Care after it expires this year if this is the kind of service I can expect. I will instead go somewhere else. More
by Toyota Customer
Employees Worked With
Richard
March 06, 2016
All I needed and more Keep up the great experience I expected and received. It will most likely be the same with the new building they showed me that was being built. Have Keep up the great experience I expected and received. It will most likely be the same with the new building they showed me that was being built. Have no idea how they can be any better. More
by Dante1
Employees Worked With
Adrian
March 06, 2016
Quick and efficient We were able to schedule a last minute appointment the day before and our Camry was ready a whole lot earlier than we expected. Our service specialist We were able to schedule a last minute appointment the day before and our Camry was ready a whole lot earlier than we expected. Our service specialist was great and took time to talk with my husband even though it was busy. Thanks again! More
by Blessed1
Employees Worked With
Casey
March 06, 2016
Satisfied Customer Went in on a Saturday morning to have my truck serviced. They estimated that it would be about an hour and a half before they could finish. My truck w Went in on a Saturday morning to have my truck serviced. They estimated that it would be about an hour and a half before they could finish. My truck was done just over 40 minutes later. It worked out well and I was very satisfied. More
by Joe114
Employees Worked With
John
February 25, 2016
Wonderful Staff All Around! We have purchased and traded a number of Toyota vehicles with this dealership in the past 4.5 yrs. and we really appreciate all the staff that we have We have purchased and traded a number of Toyota vehicles with this dealership in the past 4.5 yrs. and we really appreciate all the staff that we have had dealings with! They are great! We will continue to do business with them in the future as needed! More
by Old Folks Haysjamin
Employees Worked With
Miguel Solis, Jessica (finance) & Hirem
February 23, 2016
High pressure, no dealing, "get you out the door tactics". New Vehicle Experience February 13, 2016. Customer loyalty means nothing to LHM American Toyota. This was my 3rd new vehicle purchase with them. The New Vehicle Experience February 13, 2016. Customer loyalty means nothing to LHM American Toyota. This was my 3rd new vehicle purchase with them. The new vehicle was still in "just-off-the -transport" condition when I arrived after the 1.75 hour drive to the scheduled appointment (arranged the day before). No test drive, just immediately going over my trade-in. First time I've had TWO salespersons "working" on me = lots of distraction. Very hurried ("we want to get you on your way") and retail price on the new vehicle was "not negotiable" (ended up paying MORE than retail due to added fees not disclosed). Only offered 25% LESS than Kelly Blue Book on my trade-in (2010 41,500 miles) which I have exclusively brought to American Toyota for service! When the new vehicle was finally "cleaned up" there were muddy footprints in the bed. When pointed out, the salesperson just shrugged! More
by Mr. MB.
Employees Worked With
Sandra and Renee
February 18, 2016
Trustworthy! Never had a problem, always do what is needed! They do it in a timely manner, too. This is done with an appointment or not! Never had a problem, always do what is needed! They do it in a timely manner, too. This is done with an appointment or not! More
by Bowmans
Employees Worked With
Cory
February 15, 2016
Excellent service! Sales people are friendly and knowledgeable; finance people will find the best deal for you. I have purchased my family's vehicles here for the past t Sales people are friendly and knowledgeable; finance people will find the best deal for you. I have purchased my family's vehicles here for the past ten years. I haven't changed since my first purchase because I love Toyota's style and quality, plus the excellent service at American Toyota More
by noradg
Employees Worked With
Rick and Matias make the best team
