Larry H. Miller American Toyota Albuquerque

In My Opinion, Selling Vehicles with Known Defect(s) My wife and I have purchased 4 NEW Toyotas from Larry H. Miller Toyota within the past 8 years. We purchased them from Sandra Dickson using the COSTCO My wife and I have purchased 4 NEW Toyotas from Larry H. Miller Toyota within the past 8 years. We purchased them from Sandra Dickson using the COSTCO Auto Purchasing Program. Our most recent purchase, a 2016 Toyota RAV has been a headache since the month we bought it. The differential and/or transmission has had a whistle/whine sound when we take out foot off the accelerator. The problem has been acknowledged by Toyota Regional in Denver and LHM here in Albuquerque. They said they don't know how to fix the noise, but Toyota (National) is "looking into the problem". A Google search comes up with a LOT of RAV owners across the country with the same problem for years that Toyota apparently can't, or won't repair. ------ LHMiller Toyota is ignoring my letters to them, sent USPS Priority Mail/Signature. I will again be contacting Toyota National & COSTCO headquarters to report LHMiller's poor customer service and what I believe to be their continued selling of a vehicle with a known defect in some of their RAVs. More

Best Dealership Ever!! This is our 4th Toyota we have purchased. The salesmanship is fantastic and the "not pushy" sales people helped us feel welcomed. I was allowed to be This is our 4th Toyota we have purchased. The salesmanship is fantastic and the "not pushy" sales people helped us feel welcomed. I was allowed to be picky and get exactly what I wanted. Hud found me the Sequoia I wanted and made it happen, even with low inventories across the nation!! We truly appreciate the work and effort, and the personal touch! More

True Car reps rock I had been looking for a new/used Toyota after my Corolla was rearended and totaled. I happened on the TrueCar site and within a day I had a call from I had been looking for a new/used Toyota after my Corolla was rearended and totaled. I happened on the TrueCar site and within a day I had a call from the True Car rep from Larry H. Miller Toyota dealership. It was a soft sell, no pressure; he took me around to the new and the certified used Toyotas on the lot and I found the car I wanted. The financing part was painless and I got several discounts which were extremely helpful. More

Great Service Richard Phil has been my service advisor when I take my T4Runner in for it’s oil changes(I purchased the three oil change special). He is always pleas Richard Phil has been my service advisor when I take my T4Runner in for it’s oil changes(I purchased the three oil change special). He is always pleasant and professional upon arrival at the dealership and throughout the visit. He always makes sure any issues are addressed and available options for service are presented. This last visit he had the service techs install some wiper blades that I had purchased elsewhere on my vehicle as a courtesy to me. He didn’t have to make that happen but it was much appreciated. Thanks again Richard....! More

Everthing went very smoothly From the beginning to the end everything went smoothly. I was met by Gary Bui as I drove in my Sequoia for service. He was very professional and cou From the beginning to the end everything went smoothly. I was met by Gary Bui as I drove in my Sequoia for service. He was very professional and courteous, quickly handled my issues and I was on my way. I received a call that my vehicle was ready sooner than I expected. The pickup went smoothly as well with Damiano Vassaw as well. More

Bad experience I have been lied to, I have had to repeatedly bring my vehicle back because of bad work. I was told that I needed a heating/air conditioning fan at a I have been lied to, I have had to repeatedly bring my vehicle back because of bad work. I was told that I needed a heating/air conditioning fan at a cost of $350. I took my vehicle to a mechanic who fixed it for $95.00 including parts and labor. I have had my vehicle serviced with wrong oil. I have on several occasions had my tires rotated when I asked not to rotate them. I have spoke with the Service Manager several times and the bad service continued More

We purchased a Highlander. The sales people were great. They were helpful and did their best to give us the best vehicle for our needs and the best offer. Thanks! The sales people were great. They were helpful and did their best to give us the best vehicle for our needs and the best offer. Thanks! More

Awesome! All 3 of the guys that took care of me were super nice! But I have to say, Estevan and Clay were exceptional! Estevan definitely had great Vehicle k All 3 of the guys that took care of me were super nice! But I have to say, Estevan and Clay were exceptional! Estevan definitely had great Vehicle knowledge. And Clay was Right there to help make my decision easier. It had been 12 years since I have purchased a car, so i was slightly nervous. Estevan and Clay made it very easy and fun. Even after my purchase, Estevan has been readily available for me and any questions I may have. Thanks guys! You were great! I love my new Toy… More

A really speedy initial service The first service on my 2017 was unbelievably fast! Granted, most of what's done during that service is observation--no oil change or anything--I sti The first service on my 2017 was unbelievably fast! Granted, most of what's done during that service is observation--no oil change or anything--I still thought I'd be there for a couple hours. No! In and out in 45 minutes--I couldn't believe it. More

No hustles, no hassles, just old fashioned honest business. Rather than descending on my wife and I like a vulture, Estevan gave us enough time to look around a bit for ourselves. Once it was clear that we were Rather than descending on my wife and I like a vulture, Estevan gave us enough time to look around a bit for ourselves. Once it was clear that we were seriously considering one of two or three vehicles, he approached us. He was very polite and respectful, and eager to help us without being pushy. He made it clear that he was there to help us make an informed decision but that the decision was completely up to us. Once Clay Schroff got involved, things went from really good to really great. We told him what we wanted and what we could afford and he used his years of experience to make it happen. There was no fast talk, no pressure, and none of the ambiguous secret language we have encountered before. We received a very fair price for our trade-in and drove away with the knowledge that we had done well. Chris Peterson completed our final signing in time for us to pick our son up from school too. From start to finish, the entire deal was plumb, square and level. And it all started with Estevan. Give that man a raise! More