Larry H. Miller American Toyota Albuquerque

Mel is great Thanks for everything, Mel! I appreciate you having taken the time to look over the past receipts to confirm that I had previously paid for the filte Thanks for everything, Mel! I appreciate you having taken the time to look over the past receipts to confirm that I had previously paid for the filter! More

Bad experience Twice Bought a Toyota Tundra New didn't give me the sales price as advertised and low balled my trade in. next morning had to take it back as the steering g Bought a Toyota Tundra New didn't give me the sales price as advertised and low balled my trade in. next morning had to take it back as the steering gasket blew had to wait two days to get a replacement.part. Thought i would give them a Second chance went in to purchase a 2018 highlander to replace my 2013 fully loaded Dodge Durango with 30,000 miles again they tried to low ball my trade in and didn't want to work anything out price of the advertised vehicle shot up to full retail guess i have to go to an out of town Toyota dealer. to get what i want at a reasonable price. over all i have purchased 3 vehicles from Larry H miller dealerships and have always been shafted one way or another. think they would care about repeat customers but they don't oh by the way i don't have a poor credit score so talking my business to another dealership doesn't matter just wish they had a Toyota dealership here in town not owned or run by Larry H miller. and cared about their customers. More

Accommodating Last week our Sienna would not start so, we were stuck in a parking lot after shopping. Got the van jumped and started and headed for Toyota Service. Last week our Sienna would not start so, we were stuck in a parking lot after shopping. Got the van jumped and started and headed for Toyota Service. Although it was late we were set up with a loaner and the Sienna was squeezed into the following days schedule. The van needed a battery(which was on sale) so all worked out well. Thanks so much to the Service Department, see you for the next scheduled maintenance, Bill Odar More

Great Customer service Always easy to schedule routine maintenance, very professional and usually fast service. It’s always a pleasant experience each time I have to take my Always easy to schedule routine maintenance, very professional and usually fast service. It’s always a pleasant experience each time I have to take my vehicle in. More

Hiram was GREAT!!! I buy a new car every four years and this was the best experience at a dealership ever. He listened to what I was looking for and didn't try and sell I buy a new car every four years and this was the best experience at a dealership ever. He listened to what I was looking for and didn't try and sell me anything I didn't want. I will definitely go back to Hiram the next time I want to purchase a vehicle. More

unnecessary services recommended Engine/cabin air filter replacement , wheel alignment, battery service recommended, Chet's alignment commented on Larry miller $99 suggestion. Visua Engine/cabin air filter replacement , wheel alignment, battery service recommended, Chet's alignment commented on Larry miller $99 suggestion. Visual battery inspection revealed no corrosion problems. Ordered/changed engine/cabin air filers. Both appeared okay. Engine air filter forward clip not fastened by Larry Miller service technician. Used Harbor Freight right angle pry bar to attach front clip. More

Great! Great experience, everyone was excellent! Very helpful, fast, courteous. Let me know what services were performed and others that were recommended. Wo Great experience, everyone was excellent! Very helpful, fast, courteous. Let me know what services were performed and others that were recommended. Would highly recommend to anyone. More

Stellar customer service way to go Brenton Very educated on product and service asked for my business professional friendly patient kind clearly communicates as to truly understand needs and go Very educated on product and service asked for my business professional friendly patient kind clearly communicates as to truly understand needs and goals personalized to my vehicle options choices provided stellar service should be the one of Toyotas top leadership team member and needs to be rewarded for doing the right thing an excellent job every time I have had several encounters from minor to major with my Toyota and he is consistent each time over and beyond STELLAR please let him know More

Great sales experience! I'm giving a 5 star rating because the salesperson I worked with, Jeremy Lato, was excellent! He was professional and courteous, he was very patient w I'm giving a 5 star rating because the salesperson I worked with, Jeremy Lato, was excellent! He was professional and courteous, he was very patient with me, and he was also knowledgeable about all the cars on the lot and helped me find exactly what I needed. He was also fun to work with--you can't say that about many sales people! Also the purchase process was very easy and fast! Thank you, Jeremy, for being a great salesperson! And by the way, I love my car! More

Purchased new Tacoma TRD Pro Sales Specialist Brandon Ortiz and Sales Floor Manager Clay Schroff were great to work with. Brandon really knows the Tacoma product line and in spite Sales Specialist Brandon Ortiz and Sales Floor Manager Clay Schroff were great to work with. Brandon really knows the Tacoma product line and in spite of my toughest questions, I couldn’t stump him. If you’re looking to buy a Tacoma or just want to learn more about its features and capabilities, he’s the guy. Clay was just as good and together have responded to every question/concern I have had since purchase. This is in STARK contrast to Clay’s counterpart Hiram Herrera, Clay’s counterpart. Stay away from him. Rude, arrogant and offensive. This is the third new vehicle I purchased at American and it’s safe to say Clay and Brandon repaired American Toyota’s reputation with me. I recommend American, Clay and Brandon if you’re in the market. More