Larry H. Miller American Toyota Albuquerque

Pleasant, efficient, and customer oriented Great experience! I worked with Miguel Solis who was knowledgeable, friendly & easy going. He directed me to the perfect Avalon Ltd. I will do busines Great experience! I worked with Miguel Solis who was knowledgeable, friendly & easy going. He directed me to the perfect Avalon Ltd. I will do business with him again. Finance with Brandon was smooth. Brittany in Customer Relations did an exceptional job with the post sales follow up. This is where most dealerships drop the ball. I was going to purchase from Lexus or Audi except a friend kept insisting I give American Toyota a chance. My only disappointment which is probably not in their control is that I believe the person that referred me to them never received a referral fee (bird dog) which is common in the business. Otherwise, they all did a great job and I highly recommend putting American Toyota on Alameda on the top of your list. I look forward to getting to know the rest of the staff as my business relationship with the dealership matures. A+ score. They truly go out of their way to earn your business. Respectfully, Stephen More

Amazing and quick experience Eddie was amazing and helped me make the right decisions in choosing my first new car. I would recommend him to anyone looking for something new or us Eddie was amazing and helped me make the right decisions in choosing my first new car. I would recommend him to anyone looking for something new or used. He worked with me on my price range which was also something that was very important to me. More

Love Larry H Miller American Toyota Albuquerque Very caring and responsive team at this location. Every time we have great experiences from setting up appointments, to the great communication and re Very caring and responsive team at this location. Every time we have great experiences from setting up appointments, to the great communication and respect the service advisor gives every time. From keeping you updated with calls if you are not there , to welcoming you with open arms. They are willing to work with you in any way possible. This is the true definition of Great service. If a vehicle is taking longer than expected, they don't hesitate to make you happy and give you one of their loaner cars. No questioned asked as long as you have full auto insurance (of course). They don't fight with you when issues are under warranty, ( Unlike nightmare company power ford on Montano has done to our family). We absolutely love Toyota here in Albuquerque and all the wonderful staff! More

Customer service Excellent customer service of Miguel Solis, professional, knowledgeable and friendly. Fast and efficient. He gave options of vehicles and agreed with Excellent customer service of Miguel Solis, professional, knowledgeable and friendly. Fast and efficient. He gave options of vehicles and agreed with my choice. And also, acknowledged the bank I chose for financial, and contacted my car insurance. Everything he did, was in a timely manner and I was watching and listening while doing so. Nothing was hidden. More

Awesome Customer Service Awesome customer service is consistent with Mel Rosas! My texting feature in my car was not working, which had been frustrating. Mel was very busy, Awesome customer service is consistent with Mel Rosas! My texting feature in my car was not working, which had been frustrating. Mel was very busy, but through his exceptional multi-tasking skills, was able to stay on top of what he had going at his desk and still was able to troubleshoot my problem. It took some time, but he ultimately was able to get it working! Thanks for always going the extra mile, Mel! More

Unimpressed with service after I purchased The dealership was lax in mailing my information so I could register the vehicle myself. The title packet arrived one day after my temp tag expired. The dealership was lax in mailing my information so I could register the vehicle myself. The title packet arrived one day after my temp tag expired. I had to make 3 phone calls to the dealership. to get a temp tag extension. Annoying. When I did register the vehicle, I was required to pay a late fee because I registered it more than 30 days after my purchase. Forcing me to pay a late fee is ludicrous because it was THE DEALER'S FAULT. Get your act together. Send materials to your customers promptly. And finally - the serious arm twisting that occurs from the sales manager about giving your dealership and employees great reviews. I give great reviews when I receive great service. Period. More

Friendly, efficient and consistently service department LH Miller American Toyota is a state of the art facility. While I did not purchase my 4Rumner here I do have it serviced here. They were fantastic i LH Miller American Toyota is a state of the art facility. While I did not purchase my 4Rumner here I do have it serviced here. They were fantastic in providing the duration of the warranty including no charge oil changes. I work and live nearby. It doesn't get much more convenient than hoping in the shuttle after a quick coffee, some fruit or a fountain soda. I was home within 20 minutes of dropping off my vehicle. Ray also picked me when my vehicle was ready to go. He was here within 10 minutes of my calling him for a lift back. You guys have it down to a science. More

Great car buying experience! Great car with rare features. I would definitely go back for my next car. Clay, Chis and Brandon were tremendously helpful. Well worth the drive from Great car with rare features. I would definitely go back for my next car. Clay, Chis and Brandon were tremendously helpful. Well worth the drive from Texas! More

Outstanding personal and Managers I had the most amazing experience at Larry H Miller with Phillip and Ray they helped Me and my Wife get into our new truck that we needed Thank you I had the most amazing experience at Larry H Miller with Phillip and Ray they helped Me and my Wife get into our new truck that we needed Thank you guys for your helpful expertise I'm glad I went to you guy Thank you so much keep up your good hearted work More

2 hour oil change with appointment We have the the Toyota Care which is a great perk to buying a Toyota but it seems it may mean you are not prioritized for service. We made an appointm We have the the Toyota Care which is a great perk to buying a Toyota but it seems it may mean you are not prioritized for service. We made an appointment for an oil change. Well what takes 15 min at jiffy lube took 2 hours. This was really distressing with a 5 month old baby. It would have been nice to know that when scheduling an appointment it would take 2 hours, we would not have taken baby or scheduled for that time. More