Larry Green Chevrolet

Giving this dealership a single star is way to generous, a minus 5 stars would be more appropriate. My grief is specifically with the Service Department and the Service Manager. My 2018 Silverado LTZ 3500 a minus 5 stars would be more appropriate. My grief is specifically with the Service Department and the Service Manager. My 2018 Silverado LTZ 3500 4x4 broke down on my way back from Wisconsin. A few days later I was able to get the track hauled back home and then to Larry Green Chevrolet. I was originally told that the repairs were covered under warranty, the truck only had 40K miles on it. Approx a week later I received a call from another Service writer telling me that since the vehicle had aftermarket parts on it, the warranty was void. Drove to Larry Green to get an explanation and was told I would need to discuss with the Service Manager. During the wait, I went out to where my truck was parked and it hadn’t been moved since it was delivered there. Asked about the warranty and was told again that the warranty was void due to the aftermarket parts installed on the truck. I asked how they knew the parts were the problem when they hadn’t even looked at the truck yet. He told me that if they fixed the truck with parts on it under the warranty and GM found out he would get fired. I reluctantly agreed to pay for the repairs, with the stipulation that I wanted all parts removed from the truck as well as proof that the added parts caused the problem which h acknowledged. During the course of the repairs I checked in on the progress and each time I asked if they had proof that my aftermarket parts caused the problem and each time I was told no but they strongly suspicioned that they did. I reminded him that by Federal Law they were required to show proof in order to void the warranty which was ignored. They never even looked for the actual cause of the problem, they merely attempted to fix the result of the issue. When I paid the $9000 bill and picked up the truck, none of the parts hade been saved as I directed except the aftermarket exhaust section. Within a couple of days of getting the truck back I quickly realized there were issue with the truck and called Steve Lopez. He told me the mechanic was on vacation and wouldn’t be back for 2 weeks. Unfortunately, my truck didn’t make it that long, it broke down again in the same manner as the first time. I called Steve Lopez to inform him the truck had broke down, he informed that the Service Manager had instructed him to have no further communication with me. Several attempts to contact the Service Manager were ignored. As a result of Larry Green cutting off all communication, I was forced to take the truck to Lamb Chevrolet. After a couple three days I received a call from Lamb that the truck was fixed and to come pick it up. I was also told that I needed to have a conversation with the mechanic while I was there. I went to pick up the truck the following morning. When I got there, the Service Writer promptly called the mechanic to come see me. He showed me pictures of the bottom end of the turbo down tube being blown off and you could see that it had only been reconnected by approx. a quarter of an inch. He also told me that the soot level in the Diesel Particulate Filter was over 250%. These the exact same issues that occurred when I experienced the first breakdown! He told me that the cause of the problem was the Mass Air Flow Sensor was bad as well as the Diesel Particulate Filter Sensor. These were preventing the truck from going into regen. Truck was running, but not without issues. Two more trips to Lamb and another $3K and truck still had issues. Truck got worse and took it a local mechanic. He found that neither the turbo or the waste gate actuator had been tightened down and I had a severe vacuum leak. Over 2 years and over $15K, truck runs way better except it still doesn’t regen properly. This all should have been covered by warranty, but Larry Green has failed to respond to requests to resolve. TAKE YOUR VEHICLE FOR SERVICE TO LARRY GREEN AT YOUR OWN RISK!!! More

Dale was really helpful but only so much he can do. Since I bought a used vehicle, I asked for the repair record which they would not share and think I found out why. I just wanted to know what I neede Since I bought a used vehicle, I asked for the repair record which they would not share and think I found out why. I just wanted to know what I needed to fix or update. I think I found out because 1 week after owning the vehicle, I got an engine light on which is estimated at $4k to fix. After asking to trade out to a newer vehicle, I couldn't get any answers. More

The service we received from Larry Green Chevrolet was beyond excellent, we would recommend them to anyone.. Thanks again for all their help with our purchase . beyond excellent, we would recommend them to anyone.. Thanks again for all their help with our purchase . More

My wife & i bought a $24k truck from them, when we noticed that the MPG were 7-9 mpg less then it should of been. We asked them to look into it & were told YOU OWN IT ! I took it 2 hours away to our l noticed that the MPG were 7-9 mpg less then it should of been. We asked them to look into it & were told YOU OWN IT ! I took it 2 hours away to our local mechanic. he said the spark plugs were the original ones, on a truck with 120k miles !! also had to do a complete injector cleaning on it. The bill was only $455, but both of these fixes should of already been done !! I reached out to them several times, only to be completely ignored & then told, that they would not help with the bill !! More

I'm very happy with my experience at this dealership and with Dave Connor. He patiently listened to, and answered, all my many questions. The deal was made easily and quickly and I was able to pick up my ne with Dave Connor. He patiently listened to, and answered, all my many questions. The deal was made easily and quickly and I was able to pick up my new car - after he brought it from Phoenix - the next day. It was clean and gassed up and gorgeous! More